Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Review summary
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Reviews shaping this summary
Call in to branch for bank statement alison herbert help me look at my credit score on my app and discussed alternatibe ways to bank. I am now starting a new job a looking to build my savings and impr... See more
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I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything cle... See more
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This morning I went to my local branch, Carfax Oxford. I saw Julie. She was outstanding! In a few minutes while printing the relevant bank statements I'd requested, Julie noticed that my Saving... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Wonderful customer service
Lindsey at Lloyds Bank in Bury St Edmunds was extremely kind and helpful when I visited the bank today. Nothing was too much trouble for her, she listened to my requests carefully and was very thorough while I was there.
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mary. I'm happy to hear that Lindsey at our Bury St Edmunds branch provided you with such kind and helpful service. It's great to know that she took the time to listen carefully to your requests, support you throughout your visit, and ensure everything was handled thoroughly. Thank you for the positive review.
Thanks
Pritesh
Lloyds has just made my on line banking extremely difficult for me
I've banked with Lloyds all my working life, and have always been happy with the service, both in branch and on line.
However, the decision to withdraw some aspects of the on line banking platform has really frustrated and inconvenienced me.
For some unknown reason, the ability to name accounts has been withdrawn. I have multiple accounts and I cannot express how difficult you have now made my banking by taking away this facility. Why????
Also, Lloyds has withdrawn the quick transfer facility - I used this pretty much daily. Why????
If I had an explanation for this reduction in service I might be at least able to understand the reasoning, but nothing has been forthcoming. I am left considering my options.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Peter. I'm sorry to hear that recent changes to Online Banking have left you feeling frustrated and inconvenienced.
We understand how valuable account nicknames can be when managing multiple accounts. Being able to quickly identify each account helps customers stay organised and manage their finances more efficiently, so we appreciate why the removal of this feature has had such a significant impact on your banking experience.
We also understand your disappointment regarding the withdrawal of the quick transfer facility. When a feature becomes part of a customer's daily routine, changes to the way it works can understandably be frustrating, particularly when they make everyday banking less convenient.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Salima was very helpful and kind
Salima was very helpful and kind and helped me solved my problems with an issue I had with my card. Great help and loyal to her customer, great customer service from her,
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Vicki. I'm happy to hear that Salima was able to help resolve the issue with your card and provide the support you needed. It's wonderful to know that you found her kind, helpful and committed to delivering great customer service throughout your experience. Thank you for your 5-star rating.
Thanks
Pritesh
Soulless, evil, terrible company
Lloyds bank closed my account after 30 years with no reason (they "can't tell me") and wouldn't even tell the ombudsman, I was in credit (a lot) hadn't used an overdraft and never done anything illegal.
They also sell Overdrafts to 18 year olds (deliberately) to get fees (that the 18 year olds can't afford)
Lloyds are an evil, soulless, illegal company ran by terrible "human" beings.
As for your reply, i did raise a complaint (which if you read went to the ombudsman) and you did nothing. i will not be wasting my time with your pointless complaints procedure again. My experience and opinion of you stays the same.
9 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul. I'm sorry to hear about your distressing experience with your account closure after such a long time, and the frustration of not receiving a clear reason. I understand how upsetting it must be, especially given your account's good standing. We also regret any concerns you have regarding our overdraft policies.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Absolutely disgusting service my 17…
Absolutely disgusting service my 17 daughter has been banking with Lloyds for nearly 5 years yesterday they closed her account with literally no explanation..sent her an email to call. They won't speak to her said she has to visit her branch (which literally closed down last month).she has been given.zero explanation for why her account has been closed they literally dont give a toss about customers and they wonder why people are leaving for monzo abd starling. Its a shit show disgusting behaviour now she has no way of getting her money from her part time job or to psy for anything. They just dont give a shit
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, thank you for your feedback. I'm sorry to hear about the distressing experience your daughter has had with her account closure, especially after being a customer for so long and without a clear explanation. I understand how frustrating and impactful this situation must be, particularly with the inconvenience of a closed branch and the inability to access her funds.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Call in to branch for bank statement…
Call in to branch for bank statement alison herbert help me look at my credit score on my app and discussed alternatibe ways to bank. I am now starting a new job a looking to build my savings and improve my finances. I have learn a lot today from this interaction
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Anthony. I'm delighted to hear that Alison was able to help you during your branch visit. It's great to know that she not only assisted you with obtaining your bank statement, but also took the time to show you how to check your credit score on the app and discuss alternative ways to manage your banking.
It's especially wonderful to hear that, as you're starting a new job and looking to build your savings and improve your finances, you found the conversation so helpful and informative. Thank you for sharing your feedback!
Thanks
Pritesh
Have taken a credit card from them with…
Have taken a credit card from them with insurance. I got scammed by a Company of approx £3K. Lloyds bank failed to even do basic due diligence, I had to send them the same documents repetedly, they could not even read them. The insurance of the credit card was basically a false advertising.
6 November 2025
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your experience with the credit card and insurance, and the difficulties you faced after being scammed. It's very concerning that you felt the due diligence was lacking and that you had to repeatedly send documents. This is certainly not the level of service we aim to provide, and I understand how frustrating this must have been.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
md udin i went to West Bromwich branch…
md udin i went to West Bromwich branch and he helped open a bank account and was the best person there and was very helpful
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Adni. I'm delighted to hear that a team member at our West Bromwich branch was so helpful and provided excellent assistance with opening your bank account. We appreciate your 5-star rating.
Thanks
Pritesh
Becky was exceptionally helpful…
Becky was exceptionally helpful and patient with my father to help sort out his banking queries before he moved into a Care home
10 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Paul. I'm pleased to hear that Becky provided such exceptional service while helping your father with his banking queries ahead of his move into a care home. We understand that situations like these can be challenging, and having someone who is patient, understanding and willing to take the time to help can make a real difference. Thank you for the positive review.
Thanks
Pritesh
Helen at Northampton branch was…
Helen at Northampton branch was amazing, helped me with so many tasks and answered all the questions. She honestly the best, top service, hope I continue to work with her
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Albert. I'm delighted to hear about the excellent service you received from Helen at our Northampton branch. It's fantastic to know that she was able to help you with a range of tasks, answer all of your questions, and provide the support you needed throughout your visit. Thank you for your kind words.
Thanks
Pritesh
Friendly and knowledgeable service by…
Friendly and knowledgeable service by Chioma
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Brian. I'm happy to hear that Chioma provided you with friendly and knowledgeable service. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
We visited Lloyds Bank on Newcastle's…
We visited Lloyds Bank on Newcastle's Northumberland Street to open a current bank account for my wife. One of the staff members, Liam, provided exceptional customer service today and handled everything for us perfectly.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ameer. I'm delighted to hear that Liam provided exceptional customer service while helping your wife open her current account. It's wonderful to know that he handled everything smoothly and made the process a positive experience for you both. Thank you for your 5-star rating.
Thanks
Pritesh
Lloyds stopped me using my account
Lloyds stopped me making payments from my account due to a false insistence that I was a victim of fraud. I am having my house refurbished and needed to pay the builder. They refused to listen to me and their fraud team treated me with total disrespect. In their selfish attempts to protect themselves from fraud they now treat their long term customers very badly. No respect or care for us. They shouldn't have these powers it they don't care for their customers. I am disgusted with my treatment. I had to swiftly get a current account elsewhere so that I could manage my money again. They stopped all payments. I couldn't even move money to another account of my own!
10 April 2026
Unprompted review
Reply from Lloyds Bank
Hi Andrew. I'm sorry to hear about the frustration and distress this situation has caused. We understand how important it is to have access to your own money, especially when making significant payments such as those related to home improvements. While our fraud prevention measures are designed to help protect customers from financial crime and scams, we appreciate that having a genuine payment stopped can be both inconvenient and upsetting.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Its very good and very profissional I…
Its very good and very profissional I am very happy with Mr Roland atending to me I am very greatfull .thanks Miss Sandra De Almeida.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sandra. I'm pleased to hear that you were happy with the service you received from Mr Roland. Providing professional, helpful and attentive support is what we strive for, and it's wonderful to know that he made such a positive impression during your visit. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I was looked after by Helen in…
I was looked after by Helen in Northampton. She is very helpful and knowledgeable about all the app related stuff. All my questions were answered and she went the extra mile to explain other things on saving accounts. Thank you for your help Helen.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mahi. It's wonderful to hear about your positive experience at the Northampton branch. We're pleased that Helen at our Northampton branch was so helpful and knowledgeable about the app, and that all your questions were answered, especially regarding savings accounts. Thank you for your 5-star rating.
Thanks
Pritesh
I would like to say a big thank you to…
I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything clearly and made my visit a really pleasant experience. I truly appreciate her professionalism and friendly approach. She is a real credit to the bank, and I am very grateful for her help and support. Thank you, Toyin!
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Marta. I'm delighted to hear that Toyin provided you with such excellent service. It's great to know that her kindness, patience and willingness to help made your visit a pleasant one, and that she took the time to explain everything clearly and ensure you felt supported throughout. Thank you for your 5-star rating.
Thanks
Pritesh
Utterly disgraceful Lloyds Bank!!
Utterly disgraceful Lloyds Bank!!
To remove the names of accounts when using online banking platform but retaining on the app is farcical!!
For those with multiple accounts, you have forced us to refer to a manual list before we can manage our accounts.
And your CEO is on a BBC News article this morning telling us how to manage money better - he needs to get a grip with reality!!!
16 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Adam. I'm sorry to hear about your frustration with the online banking platform and the removal of account names. I understand how inconvenient this must be, especially for those with multiple accounts, and how it impacts your ability to manage your finances effectively.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
What ever you do not pick Lloyd's
I have been a lloyds bank account holder for over 40 years.
I am now severing all dealings with Lloyd's because I have found them to now be the most unprofessional bank out there !!
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. I'm sorry to hear that you've reached this decision after banking with Lloyds for more than 40 years. We understand how disappointing it is to feel let down by a bank you've trusted for such a long time.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Nil support. No one to speak to.
The absolutely most useless bank when you need help.
Website fraudulently obtained my card details tonight so I reported the card.
Now I can’t access anything on the app as it tells me I have no accounts despite changing the Apple Pay card (to a new number that works) and there is absolutely ZERO WAY to actually speak to anyone. Just a totally pathetically ridiculously useless AI that can’t do anything at all.
Perhaps next time it would be easier to just let fraud take place.
Worst bank ever when you need assistance.
Have been convenient for joint household spending but could never rely on them for anything important such as main account.
Am shocked at just how useless any ‘support’ is.
Having spoken to Lloyds the following morning I would add that the lady I spoke to was very helpful - as has any actual human been when I get through. However this is not a little office in a backstreet kitchen, it is a major bank and I would expect to be able to speak to a human in a call centre somewhere 24/7 when fraud could be an issue.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ashley. I'm sorry to hear about the distressing experience you had, especially when dealing with potential fraud and the difficulties you encountered trying to get immediate assistance. It's clear this situation caused significant frustration, and I understand how important it is to be able to speak to a human, especially during urgent fraud concerns.
We're glad to hear that the human assistance you eventually received was helpful, and we appreciate you acknowledging that. However, I understand your concern about the availability of 24/7 human support for critical issues.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
No customer support and terrible service
I have been a Lloyds customer for over 15 years, and I am genuinely appalled by the level of customer service I have received.
After becoming the victim of a devastating scam, I immediately raised a dispute with Lloyds. During my initial conversation, I was assured that I had provided all the necessary evidence and was told the case was clear-cut and would likely be resolved within a week.
More than two months later, my case is still unresolved.
Throughout this process, communication has been extremely poor. I receive occasional, cryptic emails requesting "more information," yet they never explain what information is actually required. This leaves me having to guess what they need, causing unnecessary delays and frustration.
Trying to speak to someone is equally unacceptable. I have spent over an hour on hold multiple times, and when I use the in-app messaging service, responses often arrive at around 3 a.m. By the time I see the message, the conversation has already been closed, making it impossible to continue the discussion or get any meaningful support.
To make matters worse, attempting to raise a formal complaint has been just as difficult. For a bank of this size, I expected far better support, particularly when dealing with customers who have been the victims of fraud.
After more than 15 years of banking with Lloyds, I feel completely let down. The lack of communication, poor case management, and inability to provide timely support during an incredibly stressful situation have destroyed my confidence in the bank. I will be closing my account and moving my banking elsewhere. I would strongly urge others to consider whether this is the level of service they would want if they ever found themselves in a similar situation.
22 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Ann. I'm sorry to hear about the circumstances that led to your dispute and the frustration you've experienced throughout the process. We understand how distressing it can be to fall victim to a scam, and we appreciate that this situation has likely been both financially and emotionally challenging. Given the assurances you received when you first reported the claim, we can understand how disappointing and concerning it must be to still be waiting for a resolution more than two months later.
We're particularly sorry to hear about the communication issues you've described. Having to repeatedly chase for updates, receive requests for additional information without clear explanations, and experience long wait times when trying to contact us is not the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
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