Lloyds Bank Reviews 

Very helpful and surpassed my needs today with savings, thank you Jae. Cornhill Ipswich Llloyds

Lloyds Bank shares data with other corporations.

Nyella was my saviour today
I was struggling massively with my account and she was more than happy to help me
She guided me throughout
She was very patient and made it seem so easy
She was very professional so kind and such a lovely girl
Thankyou so much
We need more Nyellas She was excellent

This Bank is trustworthy and so kind of people. I would like to give them rewards

She is very professional with excellent IT knowledge and very resourceful to resolve my issues sorted!

Very helpful- even though we’re terrible with technology. Alicia went out of her way to get us the space and correct person to help.

The CEO was on the BBC saying his greatest concern is fraud. The Halifax even sent me an email yesterday saying during their change to Lloyds is a great opportunity for scammers.

During a call to Scottish Widows regarding a complaint, I was asked the usual security questions and was then transferred around and ended up speaking with a woman with a strong African accent. She said I needed to answer more security questions and asked for my sort code, account number and details of my online password.
No bank staff ask for this and if they do they shouldn’t. I smelt a rat and ended the call.
Lloyds staff have confirmed call handlers work from home and can actually transfer your call quite literally anywhere outside the banks system - which is not recorded.
No trace of my call has been found - suggests it went outside the banks system not to the Halifax.

IF you think your call to Lloyds - and perhaps other banks? -is safe, think again.

I emailed their CEO, whose biggest concern he says is fraud, weeks ago about this and guess what they’ve done so far?

Top marks if you think they’ve done nothing.

Wonder if the BBC’s Panorama would like to ask him about this flaw in security?

Be very careful

Nandu
Thanks for the response - usual cut and paste - however ……

You’ve been emailed about this weeks ago.
And you have done absolutely nothing.
Two of your complaints managers were made fully aware of this, along with your CEO and his staff.
You have done absolutely nothing.

Once again, it’s taken a TrustPilot review to get your attention.

Shameful.

My recent, serious complaint with you - fully upheld as entirely your fault - highlighted failures across your business and in particular your communication - or lack of it - within your organisation.

Your failure to act promptly- or not at all so far - on this potential attempt at fraud, simply highlights the matter even further.

Your CEO goes on the BBC and states fraud is his biggest concern.
How does him failing to respond to my email weeks ago square with this then ?

Quietly, surreptitiously, Lloyds Bank has removed all possibility of online interaction with a human being. Today, customer with decades of loyalty are forced to 'triage' with AI bots as their sole immediate contact point (ignoring the "your call is important to us" torture of telephoning). I will simply not accept this rotten level of service and hope others will join me by switching allegiance to better alternatives. Their chief executive should be ashamed but, of course, will not care a fig while trousering his annual millions...Their feeble boilerplate response (see below) is that I should raise an official complaint. Ince they have not paid me any interest on my savings account I might just do that prior to closing all my accounts.

I would like to express my sincere appreciation for Juliet at the Lloyds Bank Northampton branch. She provided exceptional advice on mortgages and savings, demonstrating outstanding knowledge, professionalism, and genuine care throughout our meeting.
Juliet was polite, cheerful, approachable, and incredibly helpful. She took the time to understand our needs, explained our options clearly, and even arranged a follow-up appointment to ensure we received the right support.
Her dedication to excellent customer service is truly commendable. In my opinion, Juliet deserves recognition as Lloyds Staff of the Year. She delivered a genuine 5-star service and is a great ambassador for Lloyds Bank.

We were at Lloyds Bank at Northampton today and Juliet@Northampton branch was absolutely amazing. She was calm and guided us through all we needed. Cheers Juliet you are the best

Sabina at Derby branch was excellent and welcoming and was happy with service. Brilliant explained things for clearly .

I have been with Lloyds for 36 years and have seen how bad everything has got to. Branches closed one after the other, telephone banking is patchy with some services from India, the person you talk to on the phone is often clueless, they lost my items in their safe deposit box, and they push you to use their app because they don't want to answer telephone calls.

Their credit card is the worst. When there is a dispute about a charge they simply are too incompetent to sort it out; expect to spend hours on the phone with a clueless person.

I will be changing my bank.

Just to say, don't open an account with Lloyds. They are as bad as Chase Bank for trying to be the money police. I have closed my account, gatekeep away with someone else! Clown show like Chase, these businesses should have no licence to operate in the UK. Just say NO to Lloyds kids. And Chase. If they tell you how and when you can spend your money - close your account immediately. Don't give them that power, it's your money. Lloyds can get in the bin where they belong, I'm embarrassed to be an account holder

Edit - I have closed my account. The transactions were belatedly allowed again but the damage has been done. Sorry. Just like Chase, you can't be the police of people's money, in fact, it is a privilege for you to hold it, since it earns interest. This is just wrong. I have no interest in complaining. I am warning other people. Do not open an account with this bank! If they can block 1 payment they can block them all.

The id process was difficult because it kept saying use a darker background and I had it on the darkest background possible other than that it was an easy process I’m happy

Today’s renewal of the account was very easy, especially after advice from staff at Lloyds Worcester branch. It is just irritating that before, I had received such poor, incorrect advice from the chat line, both AI and actual human.

I have just closed my account in southport because off the rude staff in there and also because off the waiting times to be served
And now I've complained on here they got back to me saying it was disappointing heating about your comment ? It isn't a comment it's the truth

We visited our local hub at Woodhouse, and were able to complete everything we set out to do with the help of the very supportive Anna.
No need to visit the town centre!

I visited the branch today and was greeted by Tiffany. Her customer service was absolutely fantastic. She was friendly, knowledgeable, and clearly very experienced (although her youthful appearance makes that hard to believe!).

I needed to update my address, and Tiffany explained that this could be done online. Unfortunately, I didn’t have my phone with me for her to show me how to do it through the app, and as I was already in the branch, I preferred to get it sorted there and then. She was extremely helpful and introduced me to another lovely member of staff, who I believe was called Sarah.

Sarah was equally friendly and professional. She helped me update my address using my bank card, PIN, and driving licence, and also explained that I could have completed the process online, which I’ll definitely remember if I move again in the future.

During our conversation, Sarah asked whether I was currently renting or had a mortgage. I explained that I’m renting at the moment but hope to buy a property within the next year or two. She took the time to explain some of the options that Lloyds may be able to offer and what steps I would need to take to prepare. I found this information very helpful.

Sarah also checked whether I had contents insurance for my new home, which I thought was a thoughtful touch, as many people may not realise how important it is.

Overall, I received outstanding service from both Tiffany and Sarah. They were friendly, professional, knowledgeable, and genuinely helpful throughout my visit. A credit to the branch and to Lloyds. 10/10 service!

Lindsey at Lloyds Bank in Bury St Edmunds was extremely kind and helpful when I visited the bank today. Nothing was too much trouble for her, she listened to my requests carefully and was very thorough while I was there.

I've banked with Lloyds all my working life, and have always been happy with the service, both in branch and on line.
However, the decision to withdraw some aspects of the on line banking platform has really frustrated and inconvenienced me.
For some unknown reason, the ability to name accounts has been withdrawn. I have multiple accounts and I cannot express how difficult you have now made my banking by taking away this facility. Why????
Also, Lloyds has withdrawn the quick transfer facility - I used this pretty much daily. Why????
If I had an explanation for this reduction in service I might be at least able to understand the reasoning, but nothing has been forthcoming. I am left considering my options.