LIV Watches Reviews 

235
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their exceptional quality and thoughtful design, often comparing them favorably to more expensive brands. Many people highlight the outstanding customer service, noting personalized attention and quick, reassuring communication from the team. The delivery service is frequently mentioned as fast and efficient, contributing to a smooth overall user experience and making purchases feel valued. However, some people mentioned experiencing issues with product functionality, such as watches losing time or fogging up, and a few felt the product quality did not meet expectations.

What people talk about most

Product

Consumers find product to be positive, with many expressing excitement for their purchases and praising the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the attention to detail, solid... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding, second to... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and quick delivery... See more

User experience

Customers had positive experiences with user experience, with many describing the overall customer journey as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the LIV watch brand!!! Once you open the box and put one in your hand, you instantly know you are holding real quality. I will be ordering my 3rd very soon. I have a GX1 Rose gold co... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(235)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great shopping experience with…

I had a great shopping experience with LIV Watches from start to finish.
The ordering process was smooth and straightforward.
Delivery was quick and exactly as promised.
I really appreciated the frequent and accurate order updates along the way.
The communication from the LIV team was excellent and very reassuring.
Any questions I had were answered promptly and professionally.
It’s clear that customer service is a top priority for them.
The whole experience felt transparent and well-organized.
Shopping with LIV was stress-free and enjoyable.
I would absolutely recommend LIV Watches to anyone looking for a premium watch and outstanding service.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Vyacheslav! We are happy to hear that you are enjoying the LIV experience. 😊

Rated 5 out of 5 stars

Wearing my LIV watch genuinely feels…

Wearing my LIV watch genuinely feels like an honor, and I can say without hesitation that this is a solid 5-star experience from a brand I am truly proud to represent as an ambassador. From the moment I opened the box, everything about the watch --its presentation,craftsmanship,and overall presence on the wrist-made it clear that this is a timepiece and a brand I can stand behind with complete confidence.

7 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Oscar. We consider ourselves blessed to have you as a LIV fan. 😊

Rated 5 out of 5 stars

Love my new watch GX1 Chrono

Looked at the website and finally made the choice of colour/style to go for, paid, received clear communication from the LIV team, sent tracking details and the watch turned up within 3/4 working days, really happy with everything, would definitely buy from again, just which one to pick!

2 January 2026
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your GX1 Chrono, Ade! Thank you! 😊

Rated 5 out of 5 stars

Amazing product from an amazing company.

Received my new GX-AC on Christmas day, the second I opened it, I knew it was going to be the new favorite of my collection. The watch looks and functions amazing, so.smooth. Have received multiple compliments on it already. Customer service has also impressed me. Seems that LIV cares deeply about your experience with their beautiful watches. Can't wait for my next one!

25 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, Nate! Nothing beats a LIV under the tree, and we're thrilled the GX-AC became the instant favorite of your collection. Compliments plus service that lives up to the watch is exactly what we aim for. Welcome to the LIV family, and we can't wait for your next one.

Connor, LIV Concierge

Rated 5 out of 5 stars

Beautiful watch!

I ordered this watch for my husband as a Christmas gift, it's beautiful!
He loves it, I love it , we both are very happy. I appreciate the ease of ordering and the quick delivery, especially during the busy holiday season. Thank you!

25 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear your husband is loving his watch, Shari. 😊 Thank you for gifting LIV! 🙏

Rated 5 out of 5 stars

What a wonderful watch

What a wonderful watch. I proud of it

21 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are proud of your Black Full Lume GX Divers, Joshi! 😊 Thank you!

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s…

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortable for all-day wear. The aviation-inspired dial is bold, detailed, and easy to read, with a chronograph layout that feels functional rather than cluttered. Everything about the watch feels premium—from the smooth pushers to the precise timekeeping. It has a rugged, confident presence without being overdone. This is a watch that clearly reflects quality craftsmanship, thoughtful design, and a passion for performance.

12 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that you are loving your Man O' War P-51, Keya. Thank you for the taking the time to share your thoughtful feedback. 🙏

Rated 5 out of 5 stars

The watch I bought from LIV is fast…

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners even sent me a video thanking me for my purchase. I don’t believe there is another manufacturer who would even think about doing that. All follow up communications with LIV were answered almost immediately. I can’t wait for my next purchase from them. I highly recommend LIV and am extremely happy with them.

12 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, Fred! We are very happy that you are loving your watch and the LIV experience. 😊

Rated 5 out of 5 stars

The watch was delivered extremely fast

The watch was delivered extremely fast. It os absolutely beautiful, great quality. I have 3 Omegas and 3 Rolex’s, I love this one just as much!

9 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving the watch, Stephen. 😊 Thank you for the kind compliments.🙏

Rated 5 out of 5 stars

Great looking watch

Answered questions very quickly. Watch arrived from USA within 10 days. The watch looks great and means a lot to me as my Dad flew a very similar looking Mustang IV with the RAF at the end of WW2 with 93 Squadron.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Very hard return service

Very hard return service. They do not provide for return shipping . Same was never mentioned.

5 December 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We regret any confusion about our return policy. It is stated on our returns page that we provide return labels within the U.S. if returning for exchange or for LIV store credit.

We will work on making this more clear.

Rated 5 out of 5 stars

A Brand That Truly Cares

A Brand That Truly Cares. My experience with LIV Swiss Watches has been excellent. The craftsmanship, the customer experience, and the consistent reliability of the brand continue to impress me. Every purchase feels personal and appreciated, and I always feel taken care of as a customer. LIV has become my go-to watch brand.

19 November 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We very much appreciate the kind compliments, Larry. Thank you for being an amazing LIV fan. 🙏

Rated 5 out of 5 stars

Absolutely love my LIV watch!

Absolutely love my LIV watch!! Def feels like a $6000 timepiece. I got the GX 44mm and i love it…solid feel, smooth bezel.
Lume is awesome!

Presale customer service was outstanding!

Highly recommend LIV.

25 November 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving your GX Divers, Peter! Thank you for the review and kind compliment. 😊

Rated 5 out of 5 stars

Exceptional Quality and Service.

Chaz, Ernest and James went out of their way (although this is the norm), to ensure I was treated as a True customer (or rather a member of the Liv Family), and not just a purchaser. Two beautiful Cactus Gray GX1 Chrono watches delivered in super quick time, one of them I am gifting for a Charity auction. The colorway is an "eyecatcher". The watch is sporty but at the same time smart; and for a very reasonable price. 5 year International guarantee which can be transferred to another owner within the first 30 days. A great Christmas/Festive/Holiday or Birthday gift.

This is my first Trustpilot review for Liv Watches as someone who has in excess of 70 watches just from this brand. I keep coming back and have registered for notification to give me pre-launch access to the new models.

29 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind review, Andy. We are very thankful that you have been on this journey with us and consider ourselves blessed to have you as a LIV fan. 🙏 Best of luck with the charity auction!

Rated 5 out of 5 stars

Pleased beyond belief!

After researching many watch brands, I was more than convinced that LIV Watches were the one for me. Their incredible watch designs, coupled with the best customer service experience, ultimately made LIV Watches an easy choice. Having owned a Rolex and Cartier watch, the GX1 Quad Elements represents me perfectly. The versatility of this watch allows me to wear it casually, and I can also get away with wearing it formally. And besides offering an incredible array of cool designs, I have been equally impressed with the best customer service experience I could ever imagine. Throughout the whole process of choosing then ordering my watch, Chaz’s personal attention has not only made me confident that I made the right choice, but has also made me feel like I am part of the LIV family! Bravo Chaz and thank you for everything!

13 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear that you are loving your GX1 QUAD Elements and the LIV experience, Dave. Thank you so much for the amazing review and for being a LIV fan. 🙏

Rated 5 out of 5 stars

Love the LIV watches

Love the LIV watches. Great customer service if I ever have any questions. Quality is superb. Love the style of there watches.

7 October 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear that! 😊 Thank you for the kind compliment, Craig.

Rated 5 out of 5 stars

LIV Watches

Not only great watches but too notch customer service. These are the most comfortable watches you will ever wear.
And the customer service is the best.
They want you to be happy with your purchase and have been great with answering questions and providing me with the links to correct accessories for my LIV watches.
This is a company that earns its customers loyalty in spades.

25 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you very much for the kind compliments, Kevin. We are very happy to hear that you are loving your watches and the LIV experience! 😊

Rated 5 out of 5 stars

I purchased a GX1 cactus gray.

I purchased a GX1 cactus gray.
The watch looks way more expensive than it is. So pleased with my choice, and will definitely buy another in near future. Had great experience with Liv all the way through to delivery!
Well done Liv team 👏🏻

10 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We appreciate your kind compliments and very happy to hear that you are loving your GX1 Cactus Gray, Paul. Thank you!

Rated 5 out of 5 stars

Love everything about the watch

Love everything about the watch! It was delivered on time in just a few days. I couldn't be happier!!!

7 September 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Awesome to hear that, David. 😊 Thank you for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look