Livens LTD Reviews 

Availability prompt service despite a slight glitch sorted by a quick phone call to one of the excellent staff job done highly recommend

Would have been 5 stars but for the error at dispatch. However this was speedily rectified, so thats a big plus.
It has actually encouraged me to deal with them further as it clearly showed their commitment to customer service.

Helpful staff with a vast knowledge of their profession, fast delivery of quality goods.

Great communication regarding my order, very timely shipping and able to track throughout.

Easy to order online, value for money

I’m happy to recommend Livens after purchasing products from them for a number of years on line but there’s always a knowledgeable human on the end of the phone if I have a query. What I like most is that stock levels are live , if it says it’s in stock it is .

Very friendly shop, 100% recommend the shop & staff

Travelled up to Livens after seeing they had good stock. The staff were friendly, helpful, and really knew their stuff. They showed me a few options, and I was sorted and back on the road within the hour. Smooth, easy transaction — just how it should be. It’s a fair drive for me (about 1hr), but I’ll definitely be using them again.

Didn’t bother to answer my e mail query.

Nil points for service.

Knowledgable and friendly service. Always helpful. One stop shop for my requirements.

I responded by email to an ad from Livens on the Guntrader site offering a new Tikka rifle for sale. No response. I waited a day and emailed again. No response. I visited their own website and found the rifle model to be ‘Available on special order’ i.e. not in stock as advertised. I then used their online form to register a lead time enquiry for the rifle. Again, no response. You may have better luck but I’m going elsewhere.
Update:
Received an email response late today (19/07/24) confirming that a suitable rifle is in stock. Presumably systems/updates interfering with usual business interactions. Revised star rating accordingly. Thanks Livens.

Very friendly when you're buying, but certainly not supportive when there's an issue. Your money is in the till and we don't care! It doesn't matter how many thousands you spend in the store.
I will not use again

Very friendly and knowledgeable staff, good range of supply's and products...what's not to like!

nice easy transaction with livens, amazing they still had a pair of my favourite (discontinued) boots

Sent for a fx 480cc carbon air bottle from Livens last Monday, it came on Wednesday pm. Unpacked and check bottle and straight away noticed dates on it, first reg 06-2016, the 1 test date was 06- 2021, end of use 2032. So the bottle was 6 yrs old already and past it’s first test date (no markings or certificate to say 1 test had been done, also the bottle had early valve in it my fx is new so bottle would not work on my gun. There was nothing on webb site to say it was early bottle either and to add insult to injury they charge the new full price for it.
Phoned on the Thursday morning to complain and asked for refund, they said they would pay for carrier cost back to them. I printed carrier cost on a40 sheet with packaging and sent it back. Arrived Saturday it was refunded back to me on the Tuesday, (they did not pay carrier cost.)
So Livens full marks for prompt delivery, full marks for prompt refund, NO marks for not paying carrier cost and Definitely NO marks for sending out an old out of date very early make of bottle with no safety certificate for first test, NO marks for charging full new price for old stock… hope to hear some comments on this

A top drawer gun room staff are very helpful!! A really nice place to visit.

Amazing customer service.
Needed some fireworks for a 70th Birthday. Arrived at shop over easter weekend, but was closed due to bank holiday. When I phoned and explained, they very kindly opened and sold me what I needed. Lovely to know, good old style shop keeping is still in force. Lovely people with great customer service.

Very pleased with the Customer Service I received when I had a problem with the wrong colour spacers being packaged with a Magpull rifle stock by the manufacturers.
The correct colour spacers were sourced and provided by Levins quickly and with no fuss.