Livens LTD Reviews 

199
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional service, mentioning that staff members are extremely knowledgeable, polite, and always ready to provide useful advice before placing an order. Shoppers also appreciate the smooth transaction experience, pointing out that online purchases are remarkably easy to make, securely packaged, and delivered promptly right to their doorstep. However, some reviewers were not happy with unexpected delivery delays and occasional shipping mistakes. A few people experienced extended waiting times or issues where couriers failed to deliver parcels on the scheduled date, causing frustrating delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and prompt... See more

Service

Users describe positive interactions with service, highlighting fast delivery, competitive pricing, and... See more

Product

People report positive experiences with product, highlighting that items are as described and of excellent... See more

Order

Customers had positive experiences with order, highlighting the simple and straightforward online process.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning. On the occasions I have visited the well stocked shop, they have always been keen to help.

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(199)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No fuss fast shipping good range of…

No fuss fast shipping good range of products

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good price, very happy

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good quality very fast delivery will…

Good quality very fast delivery will use again

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Fast like should be

Fast like should be

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great service

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Livens are a pleasure to deal with and…

Livens are a pleasure to deal with and never disappoint.

25 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 4 out of 5 stars

Order placed and confirmation received…

Order placed and confirmation received in a timely manner. Updates received as order was processed and when item was shipped.
Order was shipped by Royal Mail 24, next day delivery! However the item did not arrive until the 4th day. Not Livens fault but frustrating all the same.

25 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review.
While postage and delivery times are unfortunately out of our hands once the order is with the couriers, please rest assured that we always aim to dispatch orders as quickly as possible.

We truly appreciate your support and look forward to serving you again in the future.

Best regards,
Livens Ltd.

Rated 5 out of 5 stars

I’ve always had a positive experience…

I’ve always had a positive experience with Livens Ltd, great communications, helpful staff and items delivered in good time, well packaged.
I’ve no hesitation in recommending them, first class company.

12 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Item delivered promptly and very well…

Item delivered promptly and very well packaged.

24 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good service

Absolutely no problem ordering from Livens
Fast and efficient

24 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

GOOD VALLUE AND SERVICE

very helpful with good value and service

9 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good Service

Ordered some .223 Lapua brass online. Process was quick and efficient. Item was delivered on time, packaging was very good. Will definitely buy from Livens again in future.

10 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product and great service

Great product and great service. I have ordered from Livens before and have had no problems with them.

5 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product

Great product, great price, fast delivery. Thx.

4 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Very good service and fast delivery

Very good service and fast delivery

13 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Ammunition

Had the ammunition in stock at a fair price, ordered on line and was ready for me when called to collect, good service

13 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great as usual.

Used Livens on many occasions. Faultless transaction every time.

Usually have in stock all the items I require.

😀

12 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great Company

Great service. Good pricing, stock availability, fast shipping and extremely well packaged. 👌🏻

11 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 1 out of 5 stars

Damaged packaging and missing goods.

Ordered some .25 bullet heads online. Parcel arrived within the 48hrs as promised. However on opening the parcel one box of bullet heads had been opened as the seal was cut prior to dispatch and they were rolling around in the cardboard box that the rest had been packaged in. On counting them back into their plastic container there were 83 instead of the usual 100. I have emailed Livens and am awaiting their response.....

11 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for your feedback. We're sorry to hear that one of the boxes arrived open and some bullet heads were missing. It's possible the box was opened during shipping, especially when scanned, due to the nature of the contents. However, we’ve already been in touch with you directly and compensation for the missing bullet heads has been issued. We're glad the matter has now been resolved, and we appreciate your understanding.

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