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Live in the Light Reviews 

1,184
•
TrustScore 4 out of 5

3.9

Beauty & Well-being
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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their effectiveness and natural ingredients. Many people appreciate the careful and beautiful packaging, which often includes thoughtful surprises. Reviewers also frequently mention the fast and efficient delivery service, with orders often arriving sooner than expected. However, some customers also noted significant issues with customer service, describing interactions as dismissive, condescending, and unprofessional. There were also complaints about delayed deliveries, lack of communication regarding order status, and problems with tracking information. A few people experienced issues with product durability and found the company unresponsive to their concerns about faulty items or refund requests.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, efficacy, and natural... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast delivery times... See more

Order

Consumers report ambiguous experiences with their orders, with many expressing frustration over long delivery... See more

Customer service

Reviewers mention significant dissatisfaction with customer service, describing it as dismissive,... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as good, genuine,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a couple of orders and service received was excellent. Upon opening the box, where my product was packaged with care and a lo of attention with a few surprises to, which made me smile. Tha... See more

Rated 5 out of 5 stars

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩 Attention to detail is an understatement. Keep up the good job!

Rated 5 out of 5 stars

Live in the Light is my go to company when it comes to choosing the best natural skincare, body care and oral care products. I trust wholeheartedly in their curation process as they have extremely hig... See more

Rated 5 out of 5 stars

Love this company. Arrived faster than I thought. Haven’t tried the product yet, as I have bought the spray which I love for my daughter who dancers a lot! I refused to put chemicals on her skull and... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Live in the Light is dedicated to offering truly natural, organic and chemical free products to you. At Live in the Light you know that everything we offer to you is natural, chemical- free, organic or wild crafted. We are all about toxin-free, well being and spreading the word. It is a mission, a passion and a deep love and respect for Mother Nature. With brands such as Annmarie Gianni, Fat & The Moon, Pure Anada, Carina Organics and Marley's Monsters, we cover everything from natural beauty and skincare to cleaning products and vegan handbags.

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,184)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely Gorgeous

Absolutely gorgeous hand cream. Smells divine and incredibly nourishing. My hands felt so moisturised even after washing them. I cannot wait to try more products from the range.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

A delightful surprise

Very quick delivery and the parcel was packaged beautifully with recyclable materials. The crystals sent were very high quality as well as the kits - Transformation and Spiritual Awakening. I'm really pleased to have stumbled across Live in the Light Naturally!

4 April 2024
Rated 5 out of 5 stars

Excellent company.

I absolutely love this company. They have a wonderful range of high quality products and their customer service is excellent. Delivery is very quick too. Would highly recommend.

9 April 2024
Rated 5 out of 5 stars

Top class service

Easy straightforward transaction. Found a reed diffuser I couldn't get anywhere else. Big result for me. Top class service. Will be back for more

4 April 2024
Rated 5 out of 5 stars

Absolutely WONDERFUL company

Absolutely WONDERFUL company. I cannot recommend them enough. I’ve never experienced customer service like it. After dropping a cleanser and smashing it on the floor due to a dodgy pump they replaced it for me. I was well aware they didn’t have to, as I was technically at fault for allowing myself to drop it. I will always purchase from here now. Stunning products, wonderful company and fast delivery. This is the kind of company I want to give my money to and support. Thank you.

29 March 2024
Rated 5 out of 5 stars

Quality Unique items and gifts to choose

Above and beyond customer service. I feel my items are carefully selected and packaged with sweet messages. It makes opening my order more like receiving a special gift. Many interesting, quality items to choose from. It’s one of my favourite online shops. Great for gifts and items for my daily routines.

27 March 2024

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