Live-in Guardians Reviews 7

Till you see their behaviour outside your door, when you're out....and the viewing cannot be denied ! One star if that, and even i think that's too much!

They deserve less than one star, I haven't been able to get my deposit back after 2 months of moving out their property.

They will put your property at risk do not let them secure it and do not move in to there propertys the way they treat you is like a worker not a tenant you will have no rights as a tenant

Don't waste your time, energy or money with this company!
They are rude, don't care about the renters and are incredibly patronising. The houses are all also freezing and you only get 1 hour of heating a day 🙄

I had such a miserable twelve months with these people that I'm not sure that I can give a balanced review. But here I'll try.

With only one or two exceptions, I believe the staff of Live in Guardians (LIG) must see their Property Guardians as some kind of sub-human lower class, un-entitled to courtesy, respect or rights. LIG are bullies who play fast and loose with contract law, so beware.

But that's opinion: the headline is based on a collection of demonstrable facts. These are some of them.

The license agreement (what would be your lease in traditional housing) is unique between each Guardian and LIG, and yet LIG are prone to assign collective responsibility for it's clauses. This is not something that their agreement or HMO provision permits them to do.

In spite of my following their rules throughout my tenure, time and again they tried to penalise me for the alleged behaviour of other Guardians and for their own lack of dilligence. After I left the building, they made deductions from my Damage Security Deposit (Incidentally, your DEPOSIT IS UN-PROTECTED as would be legally required in a traditional tenancy) This charge was for the disposal of unspecified items left behind by OTHER GUARDIANS throughout the building's history of occupation. This is common dishonesty. Any objection: ignored.

As for Negligence; there is a reporting system for faults or issues through which I experienced a very low rate of respose.

I reported:

The main code-locked gate was frequently being left open – often by LIG staff - admitting numerous trespassers. I never received a response. The situation eventually culminated in a burglary.

A persisting smell of electrical burning – an EMERGENCY identified in seconds by LONDON FIRE BRIGADE some hours after I was assured by the attending LIG electrician that there was clearly no problem. It was a faulty 63Amp circuit which was smouldering it's way across the distribution board in the cellar.

In spite of this, more than one query about the fire alarm system; the most serious being a “SOUNDER FAULT” which remained unattended some two weeks later (According to the fire inspection log it was actually first reported two weeks before that, leaving us for four weeks without a properly functioning fire detection system.

There are others and I've reported them to the relevant authority.

As a Guardian you are already sacrificing many of the statutory rights you would have as a tenant and what little you have in writing is heavilly weighted in favour of LIG. They don't appear to stick to the agreement anyway and there is nothing you can do about it. If you value your economic security and physical safety, I'd steer clear.

Poor company stay clear