Whisker Reviews 

I placed an order with this company and have yet to receive my litter robot. Shipping time was quoted 1-3 business days. It’s been over 5 business days and nothing. I can’t cancel the order because it’s in ‘preparing shipment’ phase. They’re a joke so far.

Shay was very helpful & resolved my issues regarding the calibration of my litter sensor. He also sent me information & tips on where to get” cat attract litter” for my problem with my adult cat; who has been using a litter robot for over 4 years & just started doing # 1 in the litter robot & then doin # 2 on the floor. We will try the recommended ideas & let you know!
Thanks again Shay for a very professional experience!!!

5 days into life with the Litter-Robot 5 Pro. The hardware is sleek, but the user experience is currently in "unpaid beta tester" territory. At nearly $1,000, this should just work. My owner is not happy. Litter Robot 5 Pro has fallen offline twice already without self-recovering. It supports 2.4GHz and 5GHz. We've tried both, yet it struggles on a network where every other IoT device is rock solid. Only a hard power cycle fixes it. During onboarding, we followed Whisker’s advice and put litter in the globe of the powered-off robot to acclimate the kittens before turning it on for a couple days. Then when we turned it on, the setup process didn't account for pre-loaded weight of our litter, so the scale tared incorrectly said a kitten weighed 13lbs even before one stepped on the scale. The "AI" only identifies one kitten correctly. The pet-profile setup is vague about photo requirements, leading to 50% accuracy at best. Locking the dual-camera features behind a paywall for a device inside my own home is a bridge too far. There's a solution though: open a Local API! Whisker, you are missing a massive opportunity to partner with the DIY/Hacker community. Consider that CA residents, have legal rights to all of the data WITHOUT a subscription. Providing a local API allows you to fulfill these requirements because users can access all the data directly through the API. This would save your team time and money on manual compliance. Local access give us nerdy cats an opportunity to lighten your cloud processing overhead and eliminates your PR nightmare of a potential data breach involving in-home cameras that send everything to your servers. Showing that you want to be a partner with tech-savvy owners—rather than just another "subscription-hungry" company—will gain you massive goodwill. Don't pit the developer community against you; be our partner! Open the local API and let us help you make this hardware reach its full potential.

I have had a Litter Robot for about six years. I have had some problems, but the staff have been very helpful in helping me over the phone. Recently I have needed replacement parts and Whisker has been very efficient is delivering them to me. They keep informed and provide additional aid when installing the part. I am completely satisfied.

I purchased a litter robot on the official site. They say they shipped it. I've received nothing. They tell me there is a ticket open with FedEx about the missing item and they will update me when they hear something. I've heard nothing. They "can't" cancel the order. This company has terrible service and I regret giving them money without having a product in hand.

The product saves a lot of time and litter and cuts the smell down tremendously. The customer service teem is well versed in the product and able to answer questions.

The customer service agents were extremely customer oriented and provided clear concise instructions. They showed sincere concern and addressed and fixed the problems quickly.

The robot is great but there are software issues that need to be worked out. When it works, it really is great but when there’s a fault it can be a problem. Mine got stuck while away although app didn’t show it and my cats went all over the house. Also, the bin measurement isn’t always accurate. Still better than scooping!

First, the product does absolutely nothing. It does not reduce any smell. Secondly, the website claims they give you a FULL refund of you do not like the product. This only happens if you pay all the shipping costs (they don't even provide a label) to send it to a far flung place in China. I told the gal via email I wasn't going to pay to ship to China and she said there was no other option. I complained and she offered to refund 20 percent and let me keep the product. I took the 20 percent because it was better than nothing. I think the company is betting on people not wanting to return to China so they feel free to offer the refund option. The product itself is a piece of junk, it is tiny and cheap looking. If I could I would give zero stars.

I bought the Whisker Litter Robot 5 Pro on petsmart.

I have some buyers remorse here mostly because inwas teying to upgrade my Neakasa and this super fancy robot hasnt delivered on the promise.

There are parts that come off of the robot, it gets stuck easily and needs manual reboots. I keep it clean but it is a little smelly around it, which wasn’t tIts case for the Neakasa. I have 3 cats

I paid extra for the 5pro because of their absolutely false advertising. But there is no accurate waste, weight, or other health data. Now they have put up little stars and miniature disclaimers on their website that weren’t there before when I bought it. But disclaimers don’t change the fact that they are actually lying. Pet ID does not work. It went from assigning my cats to their weights correctly nearly 100% of the time, to assigning them incorrectly 100% of the time. So it is now perfectly inaccurate. Doesn’t matter if I go in there and manually change the weight assignments over and over. The software is incapable of learning. I spent 45 minutes with customer service giving tons of technical information about my wifi and phone, because the app says my cats only pee 2 ounces a day. Customer service said it should be fixed two weeks later. Eight weeks later, still not fixed, and now, after speaking to other LR users, I now know this feature has never worked. So NO cat ID. NO waste tracking. Literally no point to spending more on the pro. They lied on the product page, and now, after the fact say in tiny print that these features are in “development”. No they are not in development. They don’t work and they are getting away with false advertising to get you to spend more money. Only reason for three stars is the hardware works well. But the robot does not offer health insights at all due to these problems. Get the LR5 for the best hardware (but no hopper). Do not waste your money on the pro.

Oh and fun fact—they have access to the video feed so that they can use it to conduct research and sell to other companies for research. The data is not stored locally, it is on a cloud to them. So if you happen to walk by your litter robot in your underwear or have it in your bathroom, they can see that, you have been warned! Luckily it is my kitchen. But half of the videos of my cats have me in them because they use their box when I am active, and the robot can see upwards to human head height if you are about 4 feet away due to wide angle lenses.

The robot 4 is a game changer! The app on your phone makes changing the waste drawer and adding more litter a no brainer.
Absolutely love this product.

I’ve spent so much more time manually resetting sensors and troubleshooting that it’s become way more work than just having a plain old litter box. Not to mention that none of the other features that were advertised (like tracking weight or how many times my cat went in) work. My cat has weighed anywhere between 6-11 pounds according to the robot and that was even after I bought an extra tray to make it compatible with carpet (which of course they don’t tell you before buying). Save your time and money - ABSOLUTELY NOT WORTH IT!!!

Excellent experience from ordering, setup and maintenance. My kitties are very happy and the litter, and filters make us very happy as well.

Shipping takes forever so I can’t tell you yet if the product is any good.

Replacement Parts take forever.

Our Litter Robot 4 has a massive whole in the rubber globe section, causing smells to escape after a year.
We ordered and paid for replacement parts, also ordered a privacy hood. This was ordered on the 3rd of April and now the 23rd and it still being Processed!!!
Contact Customer support and they keep saying between 7 - 14 business days to ship. In 2026! Can get faster things from Temu coming from China!

Constant errors. Forced app updates. Parts seemingly designed to fail. Don’t waste your money

Once you get on Whisker's email list, you can never get off it. I have written them 6 times to remove me with no results. Horrible company service. And I don't even have a cat!

The phone assistant helped me make a great decision to get the robot 4 . It’s been a huge help for me since I got it for my 2 girls in January . I tell people in Facebook and at work how good this item is !

I don’t usually write reviews, but this experience genuinely deserves one.

I’ve been a Litter-Robot user for about six years, and it’s something I rely on daily. I’m a full-time caregiver, and having dependable systems at home isn’t optional — it’s essential. When my Litter-Robot 4 began failing (missed cycles, constant “full” readings, and inconsistent detection), it created real stress in a situation that already demands a lot.

What made the difference was the people behind the product.

From the very beginning, Nicole approached my concerns with professionalism, empathy, and genuine care. Mateo then carried that same level of attention forward, ensuring nothing was missed and that I felt supported throughout the process. Every response felt human — not scripted, not rushed — just people who clearly care about what they do.

After some initial troubleshooting, the team made the decision to replace the entire unit, not just a component. That level of accountability and commitment to getting it right is rare, especially today.

I’ve always believed this is the best product in its category. Now I can say with confidence that the support behind it is just as strong.

To anyone considering this product: when everything works, it’s fantastic. But more importantly — if something goes wrong, you are dealing with a company that stands behind what they sell, and a support team that truly shows up.

That’s what earns long-term loyalty.

I’ll be updating this review once the new unit is up and running, but based on this experience alone, I have full confidence in the outcome.