Whisker Reviews 

I bought my little robot on November 15 today is January eighth the motor broke. I paid over $700 for this unit and they’re sending me a motor part that I now have to figure out how to put in why wouldn’t they just send me a new unit? I am so disappointed in this product I’m going to see if I can return it to Petco. See if they will stand behind it because clearly this company doesn’t stand behind their products. I should be getting a brand new unit expedited to me not a freaking motor that we have to figure out how to install

Ordered over a month ago.. still not been shipped.. asked for a refund - I was told I’d have to wait for it to be shipped next week and then send it back at my own expense..

Given this isn’t the first machine I’ve had.. I can guarantee it will be the last..

I had a pleasant experience with the rep I spoke to. She took care of my billing issue with ease and was pleasant. I appreciate her service and love our litter robot!

I’ve enjoyed my robot 3 and thought about 4, but decided to go all the way with the 5 pro! My favorite pets deserve the best , and I absolutely love it!
Thanks
Cheryl-Seattle

The company is sending me a base unit because they said this one is defective it appears I just got a defective unit so I'm going to delete my first review

Started receiving email ads. NO unsubscribe at bottom of ad. Sent email request to be removed . still receiving email ads. It does not take 30 days to remove an email for your mservers.Maybe time to get a lawyer to make it stop.

Pathetic customer service with AI-generated responses to issues and no real humans to interact with when issues arise (and they do)! This is a complicated, high-tech unit with many factors affecting its operational integrity.

Bought the robot 4 new as Christmas present and the app claims it is already registered to a different account after contacting trouble and support and being told the problem had been fixed I am still receiving the same message.

I have only had my litter robot 5 for a few weeks and I am extremely disappointed! I have had to repeatedly taken the entire thing apart tons of times for issues. I do not like that when you remove the globe and I guess as support for the globe falls off to the back. The app does not give real time info ie trash bag full…ummm…I just it in 2 days ago. Having to constantly have turn of the machine to reset. Things are falling off and I have to put them back. I have a back injury and it is difficult to walk/lift and I have to risk my back for this thing. 1 more week if these issues persist I’m returning it and going back to Litter Robot 4-never ever had these issues and it was 4 years old

3/24/26- Update- Whisker worked with me in replacing the litter robot. They were patient with me because I had to hire someone to help put it the new one together, clean & box the one returning due to my mobility issues. That part was frustrating in terms of hiring someone again but they waited.

I placed an order for the Litter-Robot 4 on 17/12/2025. The website states that orders are processed within 1–3 business days, however as of 24/12/2025, there has been no update regarding dispatch or order status.

I have contacted customer support to seek clarification, but unfortunately the responses received were generic and did not address my concerns or provide any meaningful information. For a product at this price point, I would expect clearer communication and a more proactive customer service experience.

The lack of transparency around delivery and order progress has been disappointing and does not reflect the premium positioning of the brand. I hope the product itself meets expectations once received.

I will update this review once there is further progress.

Two months and I have not received my order. They said it was shipped then pleaded for patience due to floods in Vietnam. I have requested a refund no less than eight times .
They can’t fulfill my order and don’t want to refund my money. Don’t get suckered in

After 18 requests I finally received my refund.

My litter robot 4 has been a game changer in our lives. The unit started flashing blue. I watched the videos, read the threads, and couldn’t get it to work. Carolina N. got I working in a few minutes then checked on my system over all. Thank you! I

Expensive and it is much too fussy . The base gave out and not replacing it also the bonnet is flimsy . I wish i never bought it . Everything comes through the mail it’s fine check reviews i am not only one who had a base failure the warranty is out so . Otherwise i did enjoy it but moving forward . Check whisper website more than just me who had a base issue.

The team at litter robot customer support responds promptly, less than 12hr weekday after an email, which is very helpful & appreciated. ALSO, if my robot &/or the accessories are worn down/not performing to standards, they will send a replacement & may have me send the broken one back (it’s appropriate) I can’t say enough good things about my experience with them. Makes the $$$ worth it buying the robot.

This unit never worked over a couple of months straight without having to perform a manual cycle to get it back on track or to unplug it. I added the litter feeder and now it’s issues everyday. I wasted a lot of money and now I’m using my litter boxes again. My friends and family wanted to buy one when I bought mine. I’M SO GLAD THEY WAITED.

The Litter Robot 4 itself is excellent. We purchased two of them about 14 months ago. Very happy with the device. *****

The APP is a completely different matter. ITS BROKEN! (0*) It's so broken that even an AI cannot solve the mess it downloads!

That example settles it
Dump shows: 12/14 01:50 2.1 kg
Actual event (per app): 12/13 08:50 PM 2.1 kg
That is not a simple offset.
Let’s line it up:
12/13 20:50 (local, PM) becomes 12/14 01:50
That is +5 hours AND a date rollover.
But elsewhere you saw –7 hours, and elsewhere no change at all.
👉 That means the export is doing inconsistent timezone + day-boundary logic, per row.
That is catastrophic from a data-integrity point of view.

CATASTROPHIC -- yes. It is impossible to import the data into a spreadsheet for tracking. The data gets all mixed up. It wasn't always this way, it used to work much better a year ago. But since about June 2025, the app has been getting worse. I'd rather not have an app, really.

DO NOT BUY, I REPEAT DO NOT BUY! I AM ON MY THIRD ROBOT 5 PRO IN THREE WEEKS, YOU READ THAT RIGHT, THREE WEEKS THREE ROBOTS. FIRST ONE KEPT GOING OFFLINE AND SHOWED A WIFI BOARD FAULT, THEN A LASER BOARD FAULT. THEY REPLACED IT WITH A NEW ONE. THE NEW ONE KEEPS GOING OFFLINE AND WHEN IT IS ONLINE THE CAMERA WONT WORK, CALLED SUPPORT AND THEY SAID THEY WILL SEND THE INFO TO THEIR ENGINEERS. WHILE WAITING ON THEM THE LITTER SCALE SHOWED OPTIMUM LITTER BUT WAS ALMOST EMPTY THEN WHEN IT STARTED CYCLING MY CAT JUMPED IN AND IT DIDNT STOP. CALLED SUPPORT AGAIN AND WAS TOLD TO POWER IT OFF AND LEAVE IT OFF UNTIL A REPLACEMENT IS SENT, I DIDNT SPEND $1400 FOR A MANUAL LITTERBOX. SO, THIS WILL BE THE THIRD ONE IN THREE WEEKS. I BELEIVE THAT THE COMPANY RUSHED THIS PRODUCT TO MARKET BEFORE THE HOLIDAYS BEFORE THEY HAD A CHANCE TO COMPLETLY TEST IT. I SUGGEST LOOKING ELSWHERE FOR A AUTOMATIC LITTERBOX.

Once again, My Litter-Robot is worth nothing. Customer support and trouble shooting, problem solving assistance is non-existent. For months, I have been contacting Whisker-THE APP WILL NOT OPEN\IT WOULD CYCLE TO EMPTY WHEN I HIT THE CYCLE BUTTON. Now, it will not cycle, when I PRESS CYCLE!!! Folks DO NOT BUY THIS PRODUCT!!!!! I have followed every solution offered, nothing has resolved the issue. After my second pilot review, I was asked to write a letter describing every issue, took pictures all 4 sides, detailed every issue , even had my Wifi checked (per Whisker) Serial number etc. NOTHING HAS BEEN RESOLVED. THIS AM IT WILL NOT CYCLE WHEN I HIT THE CYCLE BUTTON. I bought this useless item for a specific issue with 2 cats. I am beyond angry, aggravated and just being pissed. I spent around 700.00 for this litter box. DO NOT WASTE YOUR MONEY, TIME OR SANITY BY PURCHASING THIS PRODUCT!!! This is my third review. If you decide to purchase this product, I hope you have a positive experience.

we bought the liter robot 5. The chip didn't work to to conect to our Phone. We were to return to get one that woud work with a new chip. The second liter robot 5 came. The exact same problem occurred. chip did not work. Told to return it. They will send another one. Being our third one. Question "WHAT IF THE THIRD LITER ROBOT CHIP DOESNT WORK. ?"
AND trying to speak to customer service is horrific. First one we waited 3 hours to speak to a customer service representative. For the second one we were on phone for 4 hours speaking to a representative.SO DISAPPOINTED. THESE ROBOTS ARE VERY VERY LARGE AND WE HAVE TO REPACK TO RETURN IT DO NOT BUY WITH WHISKER.

Returned the unit - new Model 5. It would not connect to my higher speed 6ghz router - only works with 2.4hhz. While the unit is huge - the internal space for a cat is so small! This was shocking - also I can see cleaning nightmares ahead - with all the nooks and crannies along with the sheer weight and awkwardness of the design it wasn’t at all what I expected. Finally, given the exorbitant price , it should be a lot better. What added insult to injury is I had opened all the items in the “bundle” before realizing this thing wasn’t going to work - before I learned it wouldn’t connect to my WiFi - and those things are non refundable, plus there is a $75 cleaning fee since I had installed the litter when setting it up (cat never used it - returned the same day I put it together), and a whopping $65 shipping fee. So, I’m out over $200 for just opening the box and trying this expensive item. No thank you. It’s back to clumping litter and a side waste disposal box with liner for me. People can rave over this all they want, but I don’t get the hype.