Honestly, after seeing other reviews and having spoken to somebody via the chat function on their site and all my questions answered I felt confident enough to make a purchase. I wish I got the name o... See more
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I ordered some shoes which turned out to be too big - I returned them however postage was to Italy ! If I had known that to start with I wouldn’t have ordered. It cost be £20 in postage to Return- I w... See more
Company replied
Was hesitant to buy as barely no reviews and quite a new online shop but the website is easy to navigate and have people ready to answer any questions. I ordered some Tommy Hilfiger earrings to test... See more
Paid for trainers 8/5. Received email acknowledging order. Never heard from again. No response to any of my messages or emails since. Ignored PayPal. Now had to escalate case. Fingers crossed I get my... See more
Company details
About Linvelles London
Written by the company
Linvelles is a high-end fashion and apparel store selling luxury items sourced from boutiques and brands across Europe. Founded in late 2019 the company has continually provided customers with designer clothing, bags and accessories at excellent prices. With a Buy now, pay later scheme using gateways such as Klarna and Paypal Credit; you can get your favourite designer pieces in monthly instalments of 3.
Click here to shop at Linvelles
Contact info
bincleaves, woodmansterne Lane, London, United Kingdom
- 02039898026
- customerservice@linvelles.com
- linvelles.com
Excellent !
Excellent !! I chose 1-3 day delivery and item arrived on 3rd day. I emailed regarding tracking and received a reply straight away with tracking reference.
30 March 2022
Unprompted review
Customer service unreachable
Been trying to contact customer care for days and it always goes to voicemail. also filled a contact form on the website and no response. I am worried because this is my first time using this website
29 March 2022
Unprompted review
Reply from Linvelles London
Hey Jesikarh,
We are sorry for the delay; we have responded to your query via email and have had a member of our team call you to confirm the details.
If you have not received our response, please contact customerservice@linvelles.com.
Kind Regards,
Linvelles
Lovely purse
Lovely purse. Good quality as expected and a good price. Fast delivery. Thanks
12 March 2022
Unprompted review
Great customer service
After my first purchase I was disappointed with a quality of the product (Love Moschino Purse) and gave the company a bad review.Since then they have got in touch with me and offered free of charge replacement (to pick whichever I wanted).My new purse is on it’s way and would love to thank Linvelles for their great customer support and resolving my issue.
10 March 2022
Unprompted review
If you are thinking of buying from this…
If you are thinking of buying from this incredible company you need too!
I took a chance and I’m so happy that I did and I have my second order on the way 🤗
Fast delivery and the customer care team are amazing!
10000000000% recommend this Company
7 March 2022
Unprompted review
Took a chance and it paid off
Took a chance and it paid off, Joshua from the customer service team was great and helped me at every moment
22 February 2022
Unprompted review
I’m very happy with my bag
I’m very happy with my bag, delivery soo fast very good service thanks
8 February 2022
Unprompted review
Thank you for providing wonderful…
Thank you for providing wonderful service when I raised a query about the purse I bought. It is a beautiful product and you have a fabulous selection of goodies to choose from. Service I received second to none!
3 February 2022
Unprompted review
Daughter loved her bag great easy…
Daughter loved her bag great easy ordering and perfect delivery .
14 January 2022
Unprompted review
Great price and efficient service
13 January 2022
Unprompted review
£20 postage to return shoes appalling customer service
I ordered some shoes which turned out to be too big - I returned them however postage was to Italy ! If I had known that to start with I wouldn’t have ordered. It cost be £20 in postage to Return- I was told a they would contribute £15 towards postage. I have given my bank details & call them every day and just get forwarded to voice mail. No response appalling customer service - time wasters been waiting since November - maybe they have gone bust -: not answering phones at all
13 January 2022
Unprompted review
Reply from Linvelles London
Hey Julie,
We are sorry to hear that.
The delay in the reimbursement was due to incorrect bank details given over the phone. A member of our team has since called you and resolved the issue.
Please let us know if there is anything else we can help you with by contacting our customer service team at customerservice@linvelles.com
Kind Regards,
Linvelles
Purchased a Moschino purse for my niece…
Purchased a Moschino purse for my niece for Christmas. Fab price, well packaged and fast delivery- will definitely be shopping with them again and would recommend.
12 January 2022
Unprompted review
Placed an order on 12/24
Placed an order on 12/24. Almost three weeks and still waiting.
11 January 2022
Unprompted review
Reply from Linvelles London
Hey Ivan,
Our order management team are currently in contact with UPS trying to locate your parcel and solve the issue.
As your delivery address is in the United States of America we are experiencing slight delays.
A member of our order management team will contact you with an update soon.
Kind Regards,
Linvelles Customer Service
Loved my bag
Loved my bag! Came on time, Laurel from customer service was really helpful👍🏻
1 January 2022
Unprompted review
Top quality customer service.
27 December 2021
Unprompted review
The Burberry bag was amazing
The Burberry bag was amazing, purchased it as a present and they loved it! Would shop here again!
27 December 2021
Unprompted review
Item faulty after one wear trying to…
Item faulty after one wear trying to get in contact with Linvelles and no answer mail box full ect tried emailing no repose I need to return my faulty item !! The item has not been worn but for 10 minutes and logos have fell off them they are faulty !!!!
27 December 2021
Unprompted review
Reply from Linvelles London
Dear Jodie,
We are sorry to hear that.
A member of our customer service team has replied to your email.
Unfourtunately, since the item was used and damaged we cannot accept the return.
For items to be returned at Linvelles they must be unused and in the same condition as they were when they were shipped.
If you have anymore questions, please contact customerservice@linvelles.com
Warm Regards,
Linvelles
Got my bag in time for Christmas and…
Got my bag in time for Christmas and the packaging was excellent!
23 December 2021
Unprompted review
Purchased a bag
Purchased a bag, delivery was fast and the customer service team was very helpful!
10 December 2021
Unprompted review
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