Lindt Chocolate UK Reviews 

5,936
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 4,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious products and their high quality, often highlighting the wide selection and customizable options like pick and mix. The ordering process is often described as easy and efficient, with many finding the overall service excellent. Delivery is frequently highlighted as quick and prompt, with items arriving well-packaged and intact. However, some customers also noted issues with their orders, including significant delays in delivery or items not being received as expected. A few other people also felt that some orders arrived with missing items or substitutions.

What people talk about most

Product

Consumers find product to be positive, consistently praising the delicious taste, quality, and wide variety... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Clients share positive opinions on quality, consistently describing the chocolates as delicious, creamy, and... See more

Order

Reviewers mention ambiguous feedback about order, with many finding the ordering process easy and quick,... See more

Service

Users describe positive interactions with service, often highlighting it as great, excellent, and even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great chocolate, packed well and delivered quickly. There’s a minimum order requirement, which means I don’t buy often and the offer on some items meant I needed more to make up the minimum, it other... See more

Rated 4 out of 5 stars

Easy access to offers and the order process. They would have got 5 stars if their system automatically applied vouchers which had previously been awarded. I forgot to enter mine so paid more thay I ne... See more

Rated 4 out of 5 stars

Don't ask "how did we do?" when I don't have my order yet. Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's... See more

Company replied

Rated 5 out of 5 stars

it was thoughtful about not delivered the chocolate during heatwave, but because we were not in a hurry about having the chocolate, therefore, it was fine. not sure if those who needed it as a prese... See more


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(5,936)

4,644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lindt sell excellent chocolates

Lindt sell excellent chocolates. Quality guaranteed. Also during the heatwave they delayed the dispatch of my order until things cooled to ensure they arrive in the best possible condition. I was very grateful for this.

29 June 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, held back delivery during heat wave to ensure chocolates arrived in perfect condition, good thinking !👍

29 June 2026
Rated 1 out of 5 stars

DISGRACEFUL!

DISGRACEFUL!! We have all heard of shrinkflation but Lindt are taking the p...!!

The ice cream in a cone has literally halved in size overnight!!

No change in price.

I won't be going back.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Love this chocolate

Love this chocolate, can't wait to make the mousse for the first time. I have every confidence that it is going to be delicious 😋

23 June 2026
Rated 5 out of 5 stars

So Delicious 😋

Fabulous chocolate at a very reasonable price. Excellent best before dates on each box. My order arrived within a week and was so well packaged. I would recommend ordering direct from Lindt.

25 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Lindt Gift Box

Lovely gift box and fabulous chocolate

14 May 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Family favourites

My favourite chocolates. Always great taste and quality.

22 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

Fantastic value for money.

Fantastic value for money.
Great fathers day gift.
Arrived very quick.

22 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

The ultimate gift for chocolate lovers

I bought this as a gift, but honestly, the presentation is so impressive I wanted to keep it for myself. The giant oversized truffle ball looks amazing and immediately puts a smile on everyone's face. Inside, it is packed with a great mix of the classic assorted Lindor flavors-milk, white, dark, and hazelnut. Every single one has that signature smooth, melting center. It makes a stunning centerpiece for a party or a brilliant present that looks way more expensive than it is.

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 5 out of 5 stars

There was a great selection to choose…

There was a great selection to choose from and the cost was very reasonable. The delivery service was very good as all the items I ordered arrived intact.

17 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 1 out of 5 stars

What a shambles

The website was complicated. Difficult to understand how to send a gift to another address. Then due to a heatwave the order was delayed. Delayed for so long, we still haven't received them. Poor show Lindt.
The chocolates have finally arrived 2 days after I wrote the review. Which was 10 days after my friends birthday!
Customer services have not contacted me.

20 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK

Rated 5 out of 5 stars

Excellent service and the chocolates…

Excellent service and the chocolates are delicious.

19 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We truly appreciate your positive feedback! We are so glad to hear that you enjoyed both our service and our delicious chocolates. Thank you!

Rated 4 out of 5 stars

Why ask for a review when you haven't delivered my order?

Don't ask "how did we do?" when I don't have my order yet.
Ordered a week ago and the same day I got an email saying your order has been packed. Delivery is 3-5 working days which you've had . It's a birthday present for my son - his birthday is tomorrow.

Ok - my son's birthday is today and they arrived this afternoon - so all is forgiven, but PLEASE don't ask for a review until you know the item has been delivered

22 June 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team and they will be in touch with you to resolve the matter. Thanks again, Lindt UK

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