Limitless Reviews 2

Bought the Limitless pendant a month or two ago and shortly after that, they announced they'd been acquired by Meta, and rug-pulled access to the Limitless web app.

I’m leaving this review with real disappointment, because I genuinely loved both the product and the service before everything was abruptly shut down.

After the acquisition by Meta, Limitless completely discontinued the service from one day to the next.
Not a partial shutdown. Not reduced features.
The entire app stopped working, making the pendant 100% unusable.

I paid:
• over €150 for the device
• over €350 for a yearly subscription, prepaid

Today, that subscription has been terminated unilaterally by the company, and the hardware I purchased is now nothing more than an unusable object.

What I find most unacceptable is how this was handled.

Despite receiving multiple emails announcing the acquisition, no viable alternative was offered:
• no replacement app
• no third-party software officially suggested
• no offline or basic usage option
• no refund or compensation

I contacted support to ask what I could do. The response was essentially:

“As previously communicated, the service has been discontinued.”

That was it.

Only after insisting — and being redirected to external forums — did I learn from other users, not from Limitless, about a possible third-party app that might allow continued use of the device (still unverified).

This information should have been communicated proactively.
Instead, support replies felt rushed, minimal, and clearly aimed at closing the conversation as quickly as possible.

I understand acquisitions happen.
What I don’t accept is a company:
• terminating a paid service overnight
• rendering expensive hardware useless
• offering no real solution
• and showing little regard for customers who paid significant amounts of money

For a product positioned as premium, this level of customer treatment is, frankly, unacceptable.

The technology was promising.
The way customers were treated after the acquisition was not just poor — it was handled terribly.