The shopping is easy but you have to wait for a couple days to see what your order looks like. If I could see what the order looks like at the time of my request I would be far more likely to add add... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My partner & I have been to many music concerts, and to celebrate each of them I have bought one of the Silver Verse - Personalized Song Lyrics in Foil. We pick the band, the song, and then where a... See more
I have ordered from Lime&Lou many times (and will continue to do so). Products are well designed, beautiful, and as pictured. You get to review the product prior to shipment to ensure that you’re sati... See more
Company replied
I came to LimeAndLou mostly because of the size offerings. I ordered 2 24x36 photos from our wedding for as a 6th anniversary gift for my wife and they just arrived and came out amazing. Only issue is... See more
Company details
Written by the company
At Lime & Lou, we work with artists and designers to bring you curated, personalized pieces that’ll enable you to truly express yourself in home décor and make it uniquely yours. From murals, decals, textile to wall art for all ages and rooms. Lime it up!
Contact info
United States
- limeandlou.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing to work with even…
Absolutely amazing to work with even down to the littlest detail!
26 April 2026
Unprompted review
Reply from Limeandlou
We're glad you had such a wonderful experience with our attention to detail. Thank you for your amazing feedback!
Site pretty easy to navigate for a…
Site pretty easy to navigate for a challenged person like myself.
Can't wait to see the preview.
24 April 2026
Reply from Limeandlou
We're happy to hear that our site is easy to navigate. Thank you for your feedback; we hope you enjoy the preview!
Great Personalized Customer Service
I could not be happier with not only the quality of the finished product that L&L made for me, but their ability to flex to my peculiarities and some admittedly petty requests with positivity. It was a pleasure working with them from start to finish.
14 April 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that you enjoyed your experience with us! It's great to know that we were able to accommodate your requests and provide a high-quality product. Thank you for your positive feedback.
Very responsive throughout the entire…
Very responsive throughout the entire process and always happy to adjust the design to meet your preferences. I had submitted a photo that perhaps wasn’t suited for an oil canvas and the team were more than happy to try to adjust and swap for an alternative photo until I was happy with the edit.
I am happy with the final version they’ve sent me and would recommend using Lime and Lou.
23 April 2026
Unprompted review
Reply from Limeandlou
We appreciate you recommending us! We're happy to hear that you were satisfied with our responsiveness and our team's willingness to accommodate your preferences to create the perfect oil canvas. Thanks for your feedback.
Reply from Limeandlou
Hi Andrew,
I’m sorry to read your review and to hear that this wasn’t what you expected.
We always aim to create something special and meaningful for our customers, so it’s disappointing to see this experience didn’t reflect that. I’d like to take a closer look at your order and work towards a solution for you.
I’ve reached out to you directly so we can sort this out together.
Kind regards,
Thijs - Lime&Lou Customer Service
Fantastic design team
Fantastic design team! I purchased the canvas & a blanket but was uncertain if the pictures I wanted to use would work. I didn’t realize I had to check a 24 hour preview-box during my purchase in order to view the designs first. I emailed L&L and they responded right away to let me know it was no problem. I quickly received previews, made minor tweaks & I am super excited with the results! Great company to work with!
21 April 2026
Unprompted review
Reply from Limeandlou
We're glad you enjoyed your experience with our design team! We appreciate your feedback and are so happy to hear that we could quickly provide previews and make minor adjustments for you. Thanks for sharing!
Poor Communication
While the slipmat product is nice, I was a little disappointed that some of the font was too faint to be seen well. After reviewing my pictures, they have agreed to re-make it with darker font which is very kind, but the communication has been very slow and disorganized which is somewhat disappointing. It has been about 3 weeks already since I received it. Unfortunately I am still waiting on the remake to get finalized, and my Anniversary has already passed.
7 April 2026
Unprompted review
Reply from Limeandlou
Hi Veedee,
Thank you for your review. I’m really sorry to hear this has been your experience, especially with your anniversary already having passed. I can imagine how frustrating that must feel.
I also want to understand what went wrong here, because this doesn’t sound like the level of communication we aim for at all. We normally reply within 24 hours, so I’d really like to take a closer look at your case and see where things slipped.
I couldn’t find your order with the details here, so I’ve sent you a private message via Trustpilot. If you can share your order info there, I’ll jump on this right away and make sure we get things moving again for you.
Kind regards,
Thijs - Lime&Lou Customer Service
I was absolutely thrilled with my LimeandLou experience
I was absolutely thrilled with my Limeandlou picture of me and my GF. Quality was great, it arrived quickly and when they said it would, was packed well and she loved it! Many of us have had some bad vendor experiences buying of Instagram including me and this was not one of them! Highly reccomend.
26 December 2025
Unprompted review
Reply from Limeandlou
We're happy to hear that you and your girlfriend loved the picture! It's great to know the quality was excellent, the delivery was prompt, and the packaging was secure. We appreciate your recommendation!
Great company and great products!
11 April 2026
Reply from Limeandlou
We appreciate your positive feedback and are glad you enjoyed our products and services!
This company is amazing in every way
This company is amazing in every way! Their products are amazing, their customer service is top tier! Loved everything about them! They stay in contact with you every step of the way & touch base with you on even the little details. Something that many companies lack in. Nothing but good things from this company! Highly recommend!
20 April 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that you enjoyed your experience with our products and customer service. We appreciate your kind words and are so glad that we exceeded your expectations with our attention to detail. Thanks for the recommendation!
Utterly impressive
I have had the most amazing interaction and support from Lime and Lou!! They have been extremely dedicated to the customer’s satisfaction of their product and have a great set up to preview product before finalizing the purchase!! They listened to my concerns and fixed the issues working 24hours!! I couldn’t be more satisfied and I can’t wait to see the final product! I more than confidently recommend this product and this company
Kirsten B
15 April 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that you had such a positive experience! It's wonderful to know our team's dedication to ensuring customer satisfaction resonated with you. We appreciate your confidence and are excited for you to see the final product. Thanks for your recommendation!
From the minute I saw Limeandlou’s…
From the minute I saw Limeandlou’s instagram I was OBSESSED to say the least. I immediately browsed their entire product collection on their website and I just knew all the products they created would hold such sentimental value and meaning to all who received a LimeandLou product. So far I have ordered two products from their website and I can’t wait for the gift recipients to open their Limeandlou product!!! I’m gifting LimeandLou products as specicial wedding gifts and I am confident they will loving having their gift as much as I love gifting LimeandLou products.
13 April 2026
Unprompted review
Reply from Limeandlou
We're so happy to hear that you love our products! It means a lot to us that you find such sentimental value in them and are excited to gift them as wedding presents. Thank you for your wonderful feedback!
Everything would have been great if…
Everything would have been great if this company didn’t put a big sticker on the outside of the box indicating what it is. Great job. Ruined the surprise of my wife’s anniversary gift. Really a pretty stupid move on your part.
14 April 2026
Unprompted review
Reply from Limeandlou
Hi Christopher,
I’m sorry to read your review, and I completely understand how disappointing this must have been, especially for such an important occasion like an anniversary.
The last thing we want is to spoil a surprise, and your feedback about the packaging is absolutely valid. I appreciate you pointing this out, as it’s something we take seriously and will review internally to avoid situations like this in the future.
I’ve reached out to you privately as well, as I’d really like to make this right for you and see how we can turn this experience around.
Kind regards,
Thijs
Lime&Lou Customer Service
Excellent customer service
Excellent customer service. Responded almost immediately, super nice, willing to make an adjustment after I messed up. I will definitely buy from them again. Product also turned out super well and is hanging in my house.
11 April 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that you had such a positive experience with our customer service! We appreciate your kind words and are so glad you are enjoying the product in your home. Thanks for your support!
Great company to deal with
Great company to deal with. Was a bit disappointed with this last purchase. I was expecting more clear pictures. But all in all its very cute. I wouldn't order this one again. However I absolutely loved our 1st previuos purchase.
11 April 2026
Reply from Limeandlou
Hi Pamela,
I’m sorry to read your review, although I really appreciate your kind words about your overall experience and your previous order. It means a lot to hear that you loved your first purchase.
I’m sorry to hear that the pictures on your latest order didn’t meet your expectations. We always want every piece to feel just right, so it’s disappointing to hear this one fell a bit short, even if you still found it cute.
I’ll reach out to you directly regarding your second order, as I’d really like to take a closer look and see how we can make this perfect for you.
Kind regards,
Thijs - Lime&Lou Customer Service
There are several things that made my…
There are several things that made my experience a great one. One was the communication, the replies to questions were pretty quick which I found to be comforting. I truly felt that the teams were really engaged to make sure my requests were granted. From Customer Service to the Design Teams their main goal was to make sure I was a happy and satisfied customer, they have succeeded. I have never dealt with a company that was so accommodating as Lime & Lou. A great experience.
10 April 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that our communication and dedication made your experience so positive. It's great to know our teams were able to meet your requests and ensure your satisfaction. Thank you for your feedback!
Not a good experience
Truthfully, I did not have a good experience working with this company... from selling me a product out of stock, waiting way longer than necessary to inform me that it was out of stock, then finally sending a different scented candle and the glass was shattered with literally zero packing support, to re-ordering, than nearly 2 weeks later letting me know you made the same issue and tried to fill the sold out candle scent. All that said, customer service did reply to me in a timely manner & were understanding and kind. I asked for a full refund, and that was honored.
9 April 2026
Unprompted review
Reply from Limeandlou
Hi Kishori,
I’m sorry to read your review. It sounds like this experience has been quite frustrating from start to finish, and I completely understand why that would leave a negative impression.
I do appreciate you mentioning your interaction with our support team, but that does not take away from how things should have gone in the first place. This is not the level of service we aim to provide, and your feedback will be taken seriously to improve how we handle stock updates and packaging.
I’m glad we were able to resolve this for you in the end, and I truly appreciate you taking the time to share your experience.
Kind regards,
Thijs– Lime&Lou Customer Service
Quality Product & Good Customer Support
I’m giving 4 stars not 5 because the first print came with the wrong song. Not even close to the one I selected; however, customer service was quick to respond, confirm the correct lyrics, and reship in time for our anniversary. I’m pleased with the quality of the products and the quick response to the issue. I would recommend ordering in enough time to allow for errors to be fixed though. Otherwise, it’s a beautiful product backed up good customer service, in my experience.
1 April 2026
Unprompted review
Reply from Limeandlou
Hi Maria,
I’m really happy to read your review, thank you for sharing your experience.
I’m sorry again about the mix-up with the first print, but I’m glad we could get that sorted quickly and in time for such an important moment. That’s what really matters in the end.
It means a lot to hear that you’re pleased with the quality and our support.
Thanks again for your recommendation, and I hope the piece made your anniversary even more special.
Kind regards,
Thijs– Lime&Lou Customer Service
Prompt and responsive customer service
Prompt and responsive customer service. Responded well to requests regarding adjustments to watercolor artwork before completion and final approval.
21 March 2026
Unprompted review
Reply from Limeandlou
We're happy to hear that our customer service was prompt and responsive! We appreciate your positive feedback regarding the adjustments to your watercolor artwork and final approval.
Lime&Lou turned my photo into a…
Lime&Lou turned my photo into a stunning canvas masterpiece that now hangs proudly in our den. The details captured every nuance of the original image with vibrant lines and 3d-like textures, far surpassing a simple print.
7 April 2026
Reply from Limeandlou
We're happy to hear that you love the canvas! It's wonderful knowing we transformed your photo into a treasured piece of art with vibrant details for your den. Thanks for your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.