Lily's Kitchen Reviews 

15,703
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that their pets, even picky eaters, genuinely love the food and treats. Many people highlight the quick and reliable delivery service, often receiving their orders promptly and well-packaged. The ordering process is generally described as easy and efficient, with a good variety of products available. However, some customers reported issues with their orders, such as receiving incorrect or missing items, or experiencing unexpected delivery charges and orders arriving in multiple shipments.

What people talk about most

Product

Customers consistently note positive experiences with product, with many stating their pets love the food and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery,... See more

Quality

Users describe positive interactions with quality, consistently praising the food as high-quality, natural,... See more

Order

Consumers find the ordering process to be positive, often describing it as easy to navigate and quick, with... See more

Service

Customers consistently report positive experiences with the service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more

Rated 5 out of 5 stars

Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more

Rated 5 out of 5 stars

My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more

Rated 5 out of 5 stars

Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven... See more


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

About Lily's Kitchen

Written by the company

In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.

Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.

For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:

Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.

Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.

Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.7

All reviews

(15,703)

1,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lily's kitchen doggy treat and chew…

Lily's kitchen doggy treat and chew products are high quality natural and more importantly , my dogs favourite - he seems to especially enjoy his nightly dental chew he takes into his crate. He never refuses a lily's kitchen treat.

29 June 2026
Rated 5 out of 5 stars

Only one local pet store stocks Breakfast Crunch

Only one local pet store stocks Breakfast Crunch, so when they were out of stock I started to look elsewhere online and accidentally found myself on your website. I found ordering easy and the boxes were received, well packed, and timeously. I will not hesitate to use your site again. By the way my dog loves Breakfast Crunch and as I have to be careful with her diet for health reasons we really cannot do without!

29 June 2026
Rated 5 out of 5 stars

Have always ordered from Lily's kitchen…

Have always ordered from Lily's kitchen with no problem, had a recent problem with the last order and it was dealt with efficiently, politely and has made me more confident and resolute to continue to order from them in the future.

29 June 2026
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service!
​I recently ordered some food from Lily's Kitchen and ended up needing to email their customer service team. They responded incredibly fast and immediately sent out an extra order. Really impressed with their quick communication. It is so rare to find a company quick to help. Excellent experience! Will definitely be ordering again!

24 June 2026
Rated 5 out of 5 stars

Great Product, Great Service

Great Product, and with the generous discount I could afford to treat my dog . Communication and delivery was also perfect.
Thank you
Colin & Arlo the Dog 🐕

25 June 2026
Rated 5 out of 5 stars

Suitable for even the most sensitive Staffie

Wet dog food, great value due to a special offer. Easy to order, a good variety to suit our pampered pooch. Prompt delivery and all in good condition, well packaged.
He's already got through 2 packs of the wet food. Its great as it smells like proper food and not some of the cheap cheerful wet food, and its great for a somewhat sensitive aging Staffie. Bentley approves.

26 June 2026
Rated 5 out of 5 stars

Good quality for small dogs

I have two fussy chihuahua's & they love the small tray wet food & the quality is good. They also love the dental stick minis. It is hard to find good quality dental stick for dogs with tiny teeth & these are perfect. They are expensive & so I always wait for an offer & then order a few packs. Delivery is fast.

26 June 2026
Rated 3 out of 5 stars

2 bad experiences with delivery

Whilst my dog loves Lily’s Kitchen, I’m not impressed with the service. Twice that I’ve ordered directly from Lily’s Kitchen I’ve had a pack of dog food missing. I’ve had to contact the company to dispatch the missing items. I’ve not had any problems with this, it’s just the inconvenience of having to contact them and then waiting in for another delivery.

26 June 2026
Lily's Kitchen logo

Reply from Lily's Kitchen

Hi there, thank you for taking the time to leave us this feedback. I'm really sorry to hear of your recent experience of missing items on two separate orders.

I completely understand how frustrating and inconvenient it is to have to contact us and wait for an additional delivery. This isn't the experience we want for our customers, and your feedback has been passed onto the relevant teams.

If there is anything else we can help with, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.

Rated 5 out of 5 stars

Plenty to choose from

Lots of different varieties and flavours. The small trays are great if you only need a small amount rather than having a tin open.
Good value for money, especially when there is a money off deal.
Not had any problems with the delivery service either.

26 June 2026
Rated 5 out of 5 stars

Great variety and service

Always a good variety of wet food and treats available to order.
If I ever need to contact customer service they are always willing to help with a prompt response.
Delivery is always quick and reliable, and always kept updated with timing.

24 June 2026
Rated 3 out of 5 stars

400g tin is too big. Our small dog loves the rainbow stew

Our small dog loves the rainbow stew, but the demise of the 150g tub was a big shock and this means we have to use the 400g tin. We are throwing away 100g every tin as she only gets 70 g per day. So 3 days the tin is out of its life expectancy. Please reintroduce the 150g tub and you would get 5 stars and lots of hugs.

26 June 2026
Lily's Kitchen logo

Reply from Lily's Kitchen

Hi there, thank you for taking the time to leave us this feedback. It's lovely to hear that your little one loves our Rainbow Stew recipe, but I do apologise for any inconvenience caused from this recipe only coming in 400g tins.

I completely understand your disappointment regarding our 150g trays, and I appreciate how frustrating it may be to use the larger tins when our small trays better suit your little ones feeding needs. Please rest assured that I will pass your feedback on to the relevant teams.

If there is anything else we can help with, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.

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