Lilysflorist Reviews 

222
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers were unhappy with their experience overall. Many customers felt that the prices charged were too high for the quality and quantity of flowers received. People frequently reported that the delivered products did not match the images or descriptions on the website, often appearing sparse or of poor quality. Reviewers also experienced significant issues with delivery, including orders not arriving, being delivered late, or arriving on the wrong day. However, some customers also noted positive delivery experiences, with orders arriving on time or even quickly. A few other people also felt that the flowers they received were beautiful, stunning, and met their expectations. Some reviewers appreciated the helpful and friendly customer service when arranging deliveries.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising fast and efficient... See more

Product

Clients share ambiguous opinions on product, with many expressing disappointment that the delivered flowers... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported issues such as orders being cancelled... See more

Price

Customers consistently express disappointment with the price, often feeling that the value received does not... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing delight with beautiful,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered 2 weeks in advance. Online ordering easy. But no confirmation on delivery provided. Other florists use tracking. Phone and msg was cant give any info or send email. Sending interstate... See more

Rated 2 out of 5 stars

Ordered on afternoon of 20/11/25 for my niece's graduation on 21/11/25. Had not received any confirmation of delivery by 3pm on 21/11/25. I called and was advised that delivery time can be up until 7... See more

Rated 2 out of 5 stars

I booked a "deluxe" sympathy "florists choice" arrangement. My only request was no lily's. It cost just under $100. What was delivered was a bouquet with maybe 2 roses and some chrysanthemums - not ev... See more

Rated 4 out of 5 stars

Was accidentally charged twice, by the business, but honesty from the company owned up, and refunded the extra payment. I did ask for delivery to side door, but was delivered to front door, never used... See more


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

222 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(222)

175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very very impressed!

Lilysflorist delivered in every way! When no-one was at home they found water and a bucket and left the flowers behind the house in the shade. Truly above and beyond!

14 February 2026
Unprompted review
Rated 3 out of 5 stars

I ordered online a beautiful bouquet of…

I ordered online a beautiful bouquet of white flowers and paid extra for a larger bunch - what arrived at my son's was a small bouquet of colourful flowers (hardly any in the bouquet at all) - nothing like my order which cost over $100!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointing

Ordered my flowers Friday to be delivered to my daughter Saturday, they didn’t arrive, no way to contact them on a weekend. Spoke to them Monday requested delivery for that day. Guaranteed delivery, didn’t happen. Called again requesting a refund. No explanation offered. Really disappointing

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this business

Do not trust this business. Pictures of bunches not honest and charges not as per website. Have taken my payment want more money. Cannot contact them no answer. Has to be a scam.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Late delivery

Order placed the day before my wifes birthday and I was expecting an early delivery the next day. The flowers did not arrive until 15:40 on the day of her birthday just prior to us going out to dinner. I phoned the 1300 number twice and was told that the operator was unable to contact the delivery driver for an update. This is not good service and I will not be using Lily's again.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

The order was for flowers and chocolates

The order was for flowers and chocolates
The chocolates were not delivered
On the notification the company simply said that the order has changed to a refund of some $22. That was on an order of about $116
A simple sorry would have been sufficient or perhaps or and perhaps the delivery of the chocolates to the intended recipient
All in a mechanical and uncaring for a gift service

12 March 2026
Unprompted review
Rated 2 out of 5 stars

I ordered the bright mixed bunch…

I ordered the bright mixed bunch online. Which looked beautiful. What was delivered was nowhere near bright and beautiful and nothing like the picture portraid. Price was ok but not for what was delivered., disappointed

10 March 2026
Unprompted review
Rated 5 out of 5 stars

First time customer

First time customer, amazing same day delivery service, ordered online 10am from Victoria,flowers arrived around 1pm at Ballina address,very easy ordering system, so pleased with overall outcome. Ray.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Rachael in Brisbane was very helpful in…

Rachael in Brisbane was very helpful in ordering flowers for us that were going to Austins Ferry in Hobart Tasmania.
Many thanks
Update, my sister in law received a beautiful bunch of flowers yesterday.
She sent me a photo of them and they are exactly what I ordered.
I will definitely order with Lily Florist again, thankyou

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much

Thank you very much. You went above and more for your service to help us and the flowers were so beautiful.We will certainly be recommending your business
Much appreciated the Simpson Family

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Great last minute service

Was messed around by another florist delivery service and had to make a last minute order. Rachael (I think that was her name) got it sorted and had it delivered within 2.5 hours.
Much appreciated guys!

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely flowers.

You never know when you order flowers on line but I was more than happy with my experience. They were delivered to a funeral home and arrived on time and were beautiful. The recipient was very touched. They sent me a pic and the arrangement was even better than I had hoped for.

23 February 2026
Unprompted review

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