Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
Company replied
My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
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Company details
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unbelievable service
Unbelievable service. Messaged to ask if my gift could be delivered at short notice- received speedy response and was told my personalised item would be made priority. Received package in perfect time.
2 November 2024
Unprompted review
Reply from LILY BLANCHE
Dear Paolo, thank you for your kind review. I'm so pleased we were able to get your order to you on time. We really appreciate you letting us know. It was a pleasure to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Trevor, Thank you so much for your kind review. We are so pleased that you are happy with the jewellery and the customer service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Stunning locket
Just ordered a locket from Lily blanche .
After loosing my dog .I wanted something to carry a photo of my dog .and I'm so glad I picked Lily blanche
The locket is stunning .
The picture quality is amazing
The quality of the locket is brilliant. And the packaging was first class .you can tell they really care about there products. Thank you so much Lily blanche team . It's nice to now my dogs close to me .xxx
23 October 2024
Unprompted review
Reply from LILY BLANCHE
Dear Lillian, Thank you so much for your kind review. We are so sorry to hear about the loss of your dog. We love dogs here at Lily Blanche and often have a visit from Sheila, the office dog. We are so pleased that you are happy with the locket and photos and the packaging. It was a pleasure to make this piece for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Absolutely beautiful pieces of…
Absolutely beautiful pieces of jewellery. Amazing quality and customer service from start to finish. I will definitely be ordering from this business again. Thank you so much.
18 October 2024
Unprompted review
Reply from LILY BLANCHE
Dear Daniel, Thank you so much for your kind review. We are so pleased that you are happy with the jewellery and the customer service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
The care that goes into the package is…
The care that goes into the package is amazing, it was so neat with little details that make it pleasant to open, the earrings were also very nice. I was pleased with everything. first review I’ve left on anything and I shop a lot lol.
17 October 2024
Unprompted review
Reply from LILY BLANCHE
dear Jean, Thank you so much for your kind review. We are so pleased that you are happy with the earrings and the packaging. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Gorgeous pearl earrings made an…
Gorgeous pearl earrings made an excellent gift for my grandmother. She was absolutely delighted with them. They were Incredibly presented in the box.
28 September 2024
Unprompted review
Reply from LILY BLANCHE
Dear Jack, Thank you so much for your lovely review which we appreciate. We are so pleased that you are happy with the pearl earrings for your grandmother. It was a pleasure to make it for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Earrings look lovely wife will love them wait for Christmas
They look lovely they will look great with the vintage necklace I got from you. Many thanks for putting them pictures in the box for the other necklace we got for my wife’s bestie for her birthday. I will put your company name forward to all friends for how you have treated me and solved the pictures because they didn’t come through with the order many thanks Kevin
24 September 2024
Reply from LILY BLANCHE
Thank you so much for your kind review. We are so pleased that you are happy with the earrings to go with the vintage locket. It was a pleasure to make it for you and I hope your wife loves them. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Wow amazing
Absolutely beautiful I am lost for words how amazing my locket is and it was packed beautifully so much effort put into it thank you so much would recommend to everyone xx
25 September 2024
Unprompted review
Reply from LILY BLANCHE
Dear Stephanie, Thank you so much for your kind review. We are so pleased that you are happy with your locket. It was a pleasure to make it for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Broke within a year and wouldn't cover the repair cost
Received a lovely locket as a gift but the catch failed with in a year of little wear.
They only offered a six month warranty so would charge for repair and insured postage both ways.
This was an expensive item and saved for special occasions. In essence it had been worn on less than ten occasions before it broke.
I would expect something of this value to last better than this and to come with more than a six month warranty.
The return process would be at my own expense and effort (even under warranty) and I was given no indication on pricing for repairs. I'm better off taking it somewhere local and not having the postage costs. Sadly the necklace has been unworn for the last year because of the hassle of the repair.
16 September 2024
Unprompted review
Reply from LILY BLANCHE
Dear Christine, I’m sorry that you are unhappy with our service. Your locket was purchased on January 7 2022, nearly three years ago. We were first contacted in December 2023 and told that the catch was loose.
We got back in touch with you immediately to say we would be happy to tighten the catch under warranty and we gave you the dates we were closed for Christmas. We booked your locket in for repair during one of our busiest fortnights - from December 4 to 18 . We always give customers a fortnight to get the locket in for repair. The locket was not returned to us.
You next contacted us nine months later on September 17 2024 asking if the returns info was the same as in the previous December. We responded that it was and once our manufacturing team had examined the locket we would have a better idea of any cost. We explained that there would be a small postal charge to send the locket back to you.
You took exception to this and said you would send it elsewhere for repair. We keep our repair costs to a minimum and usually a catch tightening is just a few pounds plus the cost of tracked shipping but after nearly three years, we’d have to assess the locket to check the level of wear and tear in case it needs a more specialist repair. I'm sorry that this policy angered you.
As a small business we do everything we can to give our customers excellent service, but we do have to cover our postal costs etc. Gillian Crawford, Founder & Director of Lily Blanche
Silver shell necklace
Fantastic company gone out of the way to send me something two pictures that didn’t go through with my order
16 September 2024
Unprompted review
Reply from LILY BLANCHE
Hi Kevin, Thank you so much for your kind review and for your ongoing support of our business which we really appreciate. I'm so glad we've managed to get the photos to you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Couldn’t recommend this company enough
Couldn’t recommend this company enough, Brilliant service from start to finish beautiful engraving and high-quality product. Perfect gift for a special occasion! Can’t think them us.
18 September 2024
Unprompted review
Reply from LILY BLANCHE
Dear Steve, Thank you so much for your kind review. We are pleased that you are happy with your engraved baby rattle. It was a joy to make it for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Lily Blanche saved the day
Lily Blanche were quick to help when I realised I'd made a mistake in my order - basically I'd ordered the wrong thing! It was rectified and the chat function on LB's website worked really well. I now have my amended order (a silver St Christopher for a christening present) and it is simply beautiful.
7 September 2024
Unprompted review
Reply from LILY BLANCHE
Dear Rebecca, thank you so much for taking the time to write us this lovely review. We are thrilled to hear that you love your St Christopher necklace. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
The quality of the jewellery is amazing…
The quality of the jewellery is amazing as always and the print quality on the locket was excellent.
Opening it made me feel very special I will definitely recommend to my friends and maybe treat myself to another piece, Thankyou Lily Blanche.
22 August 2024
Unprompted review
Reply from LILY BLANCHE
Dear Shannon, Thank you so much for your kind review. We are pleased that you are happy with your locket. It was a joy to make it for you. We, too, are really happy with the quality of the printing for the photographs. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Aquamarine earrings and necklace
Beautiful quality jewellery. Good communication from the seller and it came very quickly.
27 August 2024
Reply from LILY BLANCHE
Dear Ally, Thank you so much for your lovely review. We are pleased that you are happy with the earrings and necklace and that arrived on time. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Gold heart necklace
Bought their gold heart necklace and their customer service was beyond what I was expecting. I raised a concern that my delivery may not arrive in time for the holiday and they stopped at nothing to ensure it was delivered on time. Necklace itself is stunning and well worth the cost. It will be my go to place for any jewellery needs going forward. Stunning.
30 August 2024
Unprompted review
Reply from LILY BLANCHE
Hi David, Thank you so much for your kind review. We are pleased that you are happy with the service and the jewellery and that we were able to it to you in time. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Spectacular customer service
I had a very enjoyable and amazing experience with Lily Blanche. Her customer service was top-notch from start to finish. She was very friendly, accommodating, and incredibly responsive to all my inquiries and concerns. Shipping was impressively fast, and when an issue with the courier service arose, the store handled it swiftly and efficiently, keeping me updated throughout the process. Their dedication to resolving the problem and ensuring a smooth experience was truly commendable. I highly recommend Lily Blanche for her exceptional customer service
20 August 2024
Unprompted review
Reply from LILY BLANCHE
Dear Ric, Thank you so much for your kind review. We are pleased that you are happy with service and the jewellery and that we were able to resolve the problem with shipping it to you overseas. Thank you for your kindness and patience in this matter. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Absolutely fantastic customer service and very high quality products
Not in a very long time have I had such brilliant customer service. I purchased a silver necklace from them with special delivery, as time went on it looked as though it wasn’t going to be delivered so contacted them through Facebook, in all honesty they were more concerned than I was and did everything they could to help me out. They kept an eye on the tracking for me and even offered to refund the shipping cost, as it wasn’t their fault and more a problem with Royal Mail I was speechless. When the necklace arrived early the next day it was beautiful and to a very high standard. I could honestly not recommend Lily Blanche enough.
23 August 2024
Unprompted review
Reply from LILY BLANCHE
Dear Neil, Thank you so much for your wonderful review. I am so sorry that the parcel was late but you were such a wonderful customer to deal with and so patient and kind. We are pleased that you are happy with the necklace and our customer service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Really lovely jewellery
Really lovely jewellery, I'm glad I paid a little extra to receive such a lovely piece, beautifully packaged and cleaning/storage pouch included - and of course the engraving. Thank you so much!
22 August 2024
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind review. We are pleased that you are happy with the quality of the jewellery and the personalisation. I'm glad to hear that the little extras have come in handy. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Honesty & Integrity
I just want to humbly thank the Team at Lily Blanche. My original Lockett did not arrive when I ordered it but I emailed the team at Lily Blanche. I answered there questions & they told me do not worry, we will resolve this issue & get you your Lockett in time for your wedding. Words can’t even explain how grateful I was to hear this & what made it even better is they kept their word & I received the Lockett today. The Lockett is beautiful & I am sure my fiancé is going to love it. Thank You to the team at Lily Blanche. The Lockett is exactly what you see on YouTube or their website, it’s beautiful. I will share this website with others ✊🏽🙏🏽❤️.
19 August 2024
Unprompted review
Reply from LILY BLANCHE
Dear Steve, we are so sorry that your original locket went astray. I know what a traumatic moment that was for you. I'm so pleased that we were able to get another personalised Memory Keeper Locket to you in time for the wedding. Thank you so much for your kind review. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Tremendous customer service and a great…
Tremendous customer service and a great product.
31 July 2024
Reply from LILY BLANCHE
Thank you so much for your kind review. We really appreciate it. We're so pleased you are happy with the jewellery and the customer service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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