I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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Review summary
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Reviews shaping this summary
A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
Company replied
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
Company replied
I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Always a pleasure dealing with the guys…
Always a pleasure dealing with the guys at Lightwave .In particular Dave Simmons made sure I was aware of their upcoming Black Friday deals and helped me with my purchase. The technical department are also always really helpful and ready to help.
15 November 2025
Unprompted review
Reply from Lightwave
Hi Leon,
Thank you for taking the time to leave this review.
We are really pleased to hear that Dave was able to guide you through the upcoming Black Friday offers and support your purchase.
Your praise has been passed on to him.
It is also great to hear that the technical team has been consistently helpful whenever needed.
The Lightwave Team
Eve from Lightwave helped me sort out…
Eve from Lightwave helped me sort out the ownership of my Link Plus Hub. She was great throughout the whole thing, and now it's linked to my email so I can control everything on the app now.
Thanks for the excellent support
10 December 2025
Unprompted review
Reply from Lightwave
Hi Loqman,
Thank you for taking the time to leave this review.
Lightwave is really pleased to hear that Eve was able to help get your Link Plus Hub ownership sorted and everything linked correctly to your email.
Your feedback has been passed on to her. It is great to know the app is now working smoothly for you.
The Lightwave Team
What can I say- fantastic
What can I say, the technical team have been fantastic, issues are dealt with quickly. I rang over the weekend when they were closed and to my surprise i had 3 follow up calls to see if everything was ok, and they sorted out the issues. Shout out to Jack Mitchell and the tech team. Great service lovely products!
9 December 2025
Unprompted review
Reply from Lightwave
Hi Mo,
Thank you for taking the time to leave this review.
Lightwave is really pleased to hear that your issues were resolved quickly and that the follow-up calls helped get everything back on track.
Your praise has been passed on to Jack Mitchell and the rest of the technical team. It is great to know you are enjoying both the service and the products.
The Lightwave Team
Your technical staff are absolutely…
Your technical staff are absolutely brilliant Eve and Dylan have been so patient with their telephone help,especially for an old duffer like me
9 December 2025
Unprompted review
Reply from Lightwave
Hi Dan,
Thank you for taking the time to leave this review.
The team is delighted to hear that Eve and Dylan were able to provide patient and helpful support, and it is wonderful to know their assistance made the process easier for you.
The team truly appreciates your kind words.
The Lightwave Team
WOW! Exceptional, friendly and very helpful!
My experience with Lightwave was exceptional! I fitted my house with Lightwave products in 2016 and have they have worked well for 9 years. When I experienced a problem I called their tech support. I expected a long wait and a lack of enthusiasm since they had my money 10 years ago. But how wrong could I be! Phone was answered within 1 minute and three phone calls later the problem was resolved. 2 of the calls they called me! They were not going to give up until the problem was fixed. If all companies had support and service like Lightwave the world would be a better place. Big thanks to Jack and Eve spent over 2 hours on the phone and still called me back the next day! WOW. Thank you so much.
5 December 2025
Unprompted review
Reply from Lightwave
Hi Simon,
The Lightwave Team would like to thank you for taking the time to leave such an outstanding review. They are delighted to hear that, even after nearly a decade of using Lightwave products, you received the level of support and care every customer deserves.
The team is especially pleased that Jack and Eve were able to stay with you throughout the troubleshooting process, making sure everything was fully resolved no matter how long it took. Hearing that their persistence and friendliness made such a positive impact truly means a lot.
Thank you again for your time and for your long-standing trust in Lightwave.
The Lightwave Team
Dylan and Jack sorted out all of the…
Dylan and Jack sorted out all of the problems for me.....very patient and non pressure...... very handy for someone like me who is not the sharpest knife in the drawer. Quality product that works really well. Excellent all round !!
5 December 2025
Unprompted review
Reply from Lightwave
Hi Mike,
The Lightwave Team would like to thank you for taking the time to leave such a kind review. They are really pleased to hear that Dylan and Jack were able to get everything sorted for you. The team is glad their patience and support made the process easier, especially when things can feel a bit technical at times.
They truly appreciate your feedback about the products and are delighted to know everything is now working well for you.
Thanks again for your time and for choosing Lightwave.
The Lightwave Team
Lightwave products and customer support
We use Lightwave dimmer switches and sockets within an amazing extension we've created at our property. Our electrician originally set up our Lightwave products at the time, and since then we've had a few technical difficulties.
I contacted Lightwave and their technical support to look at these issues, and the customer service I experienced has been second-to-none. Today both Eve and Dylan helped remotely reset our products and did a fantastic job (even creating bespoke routines to easily lock the dimmer switches so we can clean them).
I cannot recommend Lightwave products and their excellent customer support highly enough!
5 December 2025
Unprompted review
Reply from Lightwave
Hi Simon,
The team is really pleased to hear that the support received from Eve and Dylan made such a positive difference. Remote resets and bespoke routines can be a bit involved, so it is great to know everything was resolved smoothly and that the new cleaning-lock routine is working well for you.
The team truly appreciates the recommendation and is glad the Lightwave products are helping you get the best out of your extension.
Kind regards,
The Lightwave Team
If you’re thinking about investing in…
If you’re thinking about investing in smart lighting or power for your homes, I would highly recommend Lightwave, yes they are more expensive than cheep substandard alternatives but your paying for superb quality not only in the products but also in the customer support, Iv spoken with Dylan Price 3/4 times to run though setting up the app an also purchasing further products and his knowledge has been second to none extremely helpful and very friendly to deal with! This is worth every penny extra your paying the this level of support!
Personally Working in B2B and B2C industry I can say that this service is top notch!!
4 December 2025
Unprompted review
Reply from Lightwave
Hi Joshua,
Thank you for such a detailed and thoughtful review.
The team is delighted to hear that the quality of both the products and the support has stood out. Dylan will be especially pleased to know that his knowledge and friendly guidance made such a positive difference while setting up the app and choosing additional products.
It truly means a lot to receive such high praise, especially from someone with experience in both B2B and B2C. Your recommendation and kind words are greatly appreciated by the whole team.
The Lightwave Team
Issues with switches
I have been having a few issues with my switches, so I contacted Lightwave for assistance.
Eve has been my contact and has been very helpful and informative and has followed up many times to make sure we got everything resolved - great support
4 December 2025
Unprompted review
Reply from Lightwave
Hi Bruce,
Thank you for taking the time to share your experience.
The team is really pleased to hear that Eve was able to support you so thoroughly and follow everything through to resolution. Providing clear, consistent support is always the aim, and it is great to know that came across.
The Lightwave Team
Excellent technical department
Having purchased a unit last week I received a phone call from the Lightwave technical department. They wanted to know if I had been able to install the product and whether there was anything they could help with. I had a couple of questions and they were swiftly and completely answered. Well done Lightwave
2 December 2025
Unprompted review
Reply from Lightwave
Hi there,
Thanks so much for the wonderful review.
The team is really pleased to hear that the follow-up call was helpful and that your questions were answered quickly and clearly.
It is great to know the installation went smoothly and that everything is up and running as expected.
If anything else is ever needed, the team is always here to help.
The Lightwave Team
Restore feature
I had a small issue where i deleted some macros, and the team ran a restore of an old version so get my macros back up and running within a few hours. Great services.
2 December 2025
Unprompted review
Reply from Lightwave
Hi there,
Thanks for the great review, it is really appreciated.
we are really glad the team were able to restore the macros quickly and get everything back up and running for you.
If anything else is ever needed, just let the team know, they are always happy to help.
Lightwave Support Team
Eve was really efficient and friendly
Eve was really efficient and friendly. She took a task that I had been avoiding for months and sorted it out for me in about 60 seconds. I am delighted!
1 December 2025
Unprompted review
Reply from Lightwave
Hi there,
Thank you for the lovely feedback! We are really pleased to hear that Eve was able to get everything sorted so quickly for you. She will be chuffed to know she made such a difference.
If you need anything else at all, we are always happy to help.
Have a great day,
Lightwave Support Team
Today I called Lightwave with a problem…
Today I called Lightwave with a problem pairing my lights to work with Google The gentleman that I spoke to was so kind and had so much patience with me and got it to work. What more can I say first class service would recommend to anybody
1 December 2025
Unprompted review
Reply from Lightwave
Hi Clive,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. I am glad to hear that we were able to get everything paired with Google and working as it should.
If you ever need a hand again, we are always here to help.
Have a great day,
Lightwave Support Team
Phoned on the off chance out of hours…
Phoned on the off chance out of hours ,only to get a returned call from Dave who helped with my query, and process my order.👏👏👏
28 November 2025
Unprompted review
Reply from Lightwave
Hi Andrew,
Thank you for the great review.
We are really pleased Dave was able to return your call and help with your query, especially out of hours.
It’s great to hear everything was sorted and your order was processed smoothly.
We appreciate you taking the time to share your experience!
The Lightwave Team
Brilliant
Excellent experience, great products and the best customer service you'll find anywhere.
26 November 2025
Unprompted review
Reply from Lightwave
Hi Martin,
Thanks so much for the brilliant review.
We are really glad to hear you’ve had an excellent experience and that you are enjoying the products.
If you ever need anything or have questions in the future, we are always here to help.
Thanks again for the kind words!
The Lightwave Team
Fantastic customer service from Eve
Fantastic customer service from Eve, very helpful and easy to get the help I needed.
21 November 2025
Unprompted review
Reply from Lightwave
Hi Nick,
We’re really glad to hear that Eve was able to provide such helpful and straightforward support.
It’s great to know you found it easy to get the assistance you needed. Thanks for taking the time to leave a review.
Kind regards,
The Lightwave Team
Problem with hub
Callum from lightwave fix my problem with my hub very fast and link my two gang switch for me, would like to say thanks for you help and you deserve max stars.
Mr Gould
26 November 2025
Unprompted review
Reply from Lightwave
Hi Mr Gould,
We’re really pleased to hear that Callum was able to quickly sort out your hub issue and get your two-gang switch linked.
Thank you for the generous feedback, it means a lot to the team.
Kind regards,
The Lightwave Team
Callum was excellent at confirming the…
Callum was excellent at confirming the wiring when replacing an existing two way 2 gang dimmer system
25 November 2025
Unprompted review
Reply from Lightwave
Hi Steve,
We’re really glad to hear that Callum was able to help confirm the wiring for your two-way, two-gang dimmer setup.
It’s great to know the support made things clear and straightforward for you.
Kind regards,
The Lightwave Team
Very satisfied customer
Have had Lightwave for 15+ yrs, has worked flawlessly, on the very rare occasions when I have had issues, the tech & sales departments are always so helpful.
And I’d like to say a very big thank you to Jack for his help & support. Superb.
25 November 2025
Unprompted review
Reply from Lightwave
Hi Phil,
It’s fantastic to hear you’ve been with Lightwave for over 15 years and that the system has served you so reliably.
We’re also really pleased that both our technical and sales teams have been able to support you whenever needed.
Jack will be delighted to know his help made such a positive impact.
Thank you for your long-standing trust and kind words.
Kind regards,
The Lightwave Team
The service provided was absolutely…
The service provided was absolutely fantastic and Eve the consultant
was brilliant !!!
Thank you.
Jas
20 November 2025
Unprompted review
Reply from Lightwave
Hi Jas,
We’re delighted to hear you received fantastic service, and it’s wonderful to know Eve made such a positive impression.
Thank you for taking the time to share your feedback.
Kind regards,
The Lightwave Team
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