I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... See more
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A friend had played with one of our switches. It stopped working as it should. I called Lightwave Support. Dylan checked and explained that my friend had managed to carry out a factory reset on th... See more
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The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubles... See more
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I was having trouble with my WiFi TRVs and thermostat. TRVs were calling for heat but thermostat was not responding and switching on the boiler. I contacted LightWave support through their app and rec... See more
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Company details
About Lightwave
Written by the company
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contact info
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, United Kingdom
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Aftercare Support
Just wanted to review Lightwave’s aftercare, it’s excellent. There’s always someone there who speaks clearly and politely with you. I recently had an issue with some LED strips. Turned out the type of driver and strips wasn’t compatible with LightWave Dimmers. I was given some options and proper advice over the phone. I ordered the new driver and strips and it now all just works beautifully. Highly recommend Lighwave.
10 February 2026
Unprompted review
Reply from Lightwave
Hi Brij,
Thank you for taking the time to leave this review and for sharing your experience with Lightwave’s aftercare support.
The team are really pleased to hear that the support provided was clear, polite and helpful, and that the advice around the LED strips and driver compatibility led to a smooth resolution. It’s great to know that once the correct components were in place, everything worked as expected.
Your feedback is very much appreciated and has been shared with the team involved.
Kind regards,
The Lightwave Team
Issue with LP92 relay not switching the boiler on
I had an issue with installing Lightwave LP92 smart relays to replace existing Honeywell relays as part of setting up a smart heating system. The issue I had was that despite following the wiring instructions and fitting a Live link to Common I could not get the boiler to fire, and the link to the boiler was not receiving 240volts when the relay was switched on.
I spoke with both Jack and Dylan to help resolve the issue and both of them were very helpful.
The issue turned out to be that the relays were in “Heating” mode rather then “Manual” mode and this just needed changing in the Lightwave app.
I have both Lighting and Heating products from Lightwave and I have found the support given by the support team for any issues is excellent.
9 February 2026
Unprompted review
Reply from Lightwave
Hi Allan,
Thank you for taking the time to leave such a detailed review, it’s really appreciated.
The team are very pleased to hear that the issue with the LP92 relay was identified and resolved, and that both Jack and Dylan were able to support you in getting everything set up correctly. It’s great to know the explanation around the heating mode versus manual mode in the app helped get your system working as expected.
Your kind comments about the support provided across both the lighting and heating products have been passed on to Jack and Dylan, and they’ll be delighted to hear your feedback.
Thank you again for choosing Lightwave and for sharing your experience.
Kind regards,
The Lightwave Team
Eve from the Customer Experience team…
Eve from the Customer Experience team was great, she asked for details and photos - then provided me with accurate detailed guidance, I then had a faulty unit, which she offered to join a call and troubleshoot with me.
In a world where customer service is often forgotten, Lightwave and specifically Eve were brilliant, friendly and knowledgeable - I have no hesitation in recommending them.
5 February 2026
Unprompted review
Reply from Lightwave
Hi Chris,
Thank you for taking the time to leave such a thoughtful review.
The team is delighted to hear about your experience with Eve from the Customer Experience team. It is great to know that her clear guidance, attention to detail and willingness to join a troubleshooting call helped get things resolved smoothly. Feedback like this really highlights the level of care and expertise the team strives to provide.
Thank you again for your recommendation and for sharing your experience.
The Lightwave Team
Worked perfectly well during the…
Worked perfectly well during the warranty period. After that, they started flickering and eventually stopped working. Called them several times only to be told something was wrong with our bulbs.
6 February 2026
Unprompted review
Reply from Lightwave
Hi Alakan,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry to hear about the experience you’ve had.
Jack from our team did speak with you to better understand the issue and to explore the available options. As discussed, your installation is part of our first-generation system, which has been in place for many years. While this product range is no longer in production, we continue to fully support it, and it remains compatible with our current Link Plus hub.
Jack offered to continue troubleshooting with you, drawing on his experience with this system, and also outlined an upgrade option should you wish to improve reliability going forward. As a gesture of goodwill, and in recognition of you being an early adopter, we offered a discounted upgrade path to our current generation hardware, which has been designed with improved robustness and longevity based on years of customer feedback.
We completely understand how frustrating it is when something stops working as expected, especially when it impacts everyday use, and we’re sorry for the inconvenience this has caused. Our intention throughout has been to provide fair, practical support and to help find the best possible route to resolution. That offer of support remains open.
Thank you again for raising this with us.
The Lightwave Team
Great service
Great service, particularly by Eve. Problem quickly resolved.
4 February 2026
Unprompted review
Reply from Lightwave
Hi Shane,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the service was a positive experience and that Eve was able to resolve the problem quickly. Your feedback has been passed on to her and is very much appreciated.
Thank you again for sharing your experience.
The Lightwave Team
First class customer service and support!
The team at Lightwave have been first class from sales right through to tech support, helping iron out a few small installation gremlins. Special mention to Dylan for being tenacious with his troubleshooting and patient throughout the whole situation. These guys genuinely care and really step up to the mark — not just during the sale, but more importantly with their aftersales support. Thanks guys, I’ll definitely be adding to my system very soon!
3 February 2026
Unprompted review
Reply from Lightwave
Hi Neil,
Thank you for taking the time to leave such a detailed and thoughtful review.
The team is really pleased to hear that the experience from sales through to technical support has been so positive, and that the installation issues were ironed out successfully. Dylan’s tenacity and patience during the troubleshooting have been passed on to him, and he will very much appreciate the recognition.
It is great to know that the aftersales support stood out, and the team looks forward to supporting you as you continue to expand your system.
Thank you again for your kind feedback.
The Lightwave Team
Excellent customer support
Excellent customer support. Two units wouldn't connect at the far end of the house. This was sorted by repositioning the hub
29 January 2026
Unprompted review
Reply from Lightwave
Hi There,
Thank you for taking the time to leave this review.
The team is really pleased to hear that the customer support experience was a positive one, and that the connectivity issue with the two units was resolved by repositioning the hub.
Simple adjustments like this can often make a big difference, and it is great to know everything is now working as expected.
Your feedback is very much appreciated.
The Lightwave Team
I was fortunate to speak to Dylan and…
I was fortunate to speak to Dylan and get my pending issues sorted within no time.
I had recently shifted to a new home which had the lightwave automation setup which I couldn't understand. Dylan helped me transfer the setup to my account and guided me to understand the setup.
Thanks for all your help Dylan, Deeply Appreciated!!
30 December 2025
Unprompted review
Reply from Lightwave
Hi Sushant,
Thank you for taking the time to leave such a positive review.
The team is delighted to hear that Dylan was able to quickly resolve the pending issues and help with transferring and understanding the Lightwave setup in the new home. Moving into a property with an existing smart home system can be confusing, so it is great to know the guidance provided made the process clear and straightforward.
The team has passed your kind feedback on to Dylan, who will really appreciate it. Thank you again for sharing your experience.
The Lightwave Team
Excellent customer service
Experienced an issue with one of my smart dimmers, Lightwave arranged for a replacement to be sent to me asap, handled the return process of the faulty item as well keeping me informed along the way.
23 January 2026
Unprompted review
Reply from Lightwave
Hi Richard,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the issue with the smart dimmer was handled quickly and that the replacement and return process was clear and well communicated throughout. Feedback like this is greatly appreciated and helps reinforce the importance of keeping customers informed every step of the way.
Thank you again for sharing your experience.
The Lightwave Team
great light switches and automation
bought a few switches from Lightwave and have been very happy with them for 2 years. Recently I upgrade to a 4 2-way switches and got support from Eve who has been great at calling me back promptly and handholding me with the process as we had some unusual connections.
Great service, great people ( also in sales with Dave) and great company!
Highly recommend if you want to automate switches and sockets with your Home app
22 January 2026
Unprompted review
Reply from Lightwave
Hi Laz,
Thank you for taking the time to leave such a great review.
It is lovely to hear that the switches have been working well over the past couple of years and that the recent upgrade went smoothly, even with some more unusual wiring. Eve’s support in calling back promptly and guiding things through, along with Dave’s help from the sales side, will be really appreciated and the feedback has been passed on to them both.
Thank you again for the recommendation and for choosing Lightwave.
The Lightwave Team
Reliable after sales customer care
Jack was patient and took time to understand the issues. This is important especially when trying to talk technical issues being a non technical person. Description of 4 gang vs 2 gang and slave etc…
He was quick to identify the issues through my description and fix and it. It was also reassuring to me that he waiting on the call until all issues were resolved.
There was prompt follow up with supporting documents to help me resolve such issues in the future.
21 January 2026
Unprompted review
Reply from Lightwave
Hi Prashant,
Thank you for taking the time to leave such a detailed and thoughtful review.
It is great to hear that Jack took the time to understand the issues clearly and explained the technical details in a way that was easy to follow. Ensuring everything was fully resolved on the call, along with providing follow up guides for future reference, is exactly the level of support the team aims to deliver. Your kind feedback has been passed on to Jack.
Thank you again for sharing your experience.
The Lightwave Team
Excellent customer support
The customer support at Lightwave is outstanding - fast, friendly and focused on solving whatever problems we call about.
6 January 2026
Unprompted review
Reply from Lightwave
Hi PW,
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that the customer support has been fast, friendly, and focused on resolving issues effectively. Feedback like this is greatly appreciated and has been shared with the support team.
Thanks again for your kind words and support.
The Lightwave Team
Ordered a few things In the sale
Ordered a few things In the sale. They arrived quick and are working well.
24 November 2025
Unprompted review
Reply from Lightwave
Hi Stewart,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the order arrived quickly and that everything is working well. Feedback like this is always appreciated and helps reinforce the focus on both reliable products and a smooth ordering experience.
Thanks again for sharing your experience.
The Lightwave Team
The continuous follow up
13 January 2026
Unprompted review
Reply from Lightwave
Hi Saleh,
Thank you for taking the time to leave your review.
The team really appreciates your feedback and is glad to hear that the continuous follow up made a positive difference to your experience. Providing clear communication and ongoing support is something Lightwave takes seriously, and it is great to know this was recognised.
Thank you again for sharing your thoughts.
The Lightwave Team
Great customer support
Great customer support. Sent an email asking for a reset on my Hub and Dylan sorted it next day. Super stuff
12 January 2026
Unprompted review
Reply from Lightwave
Hi Philip,
Thank you for taking the time to leave your review.
The team is delighted to hear that Dylan was able to help with the Hub reset so quickly and get everything sorted the very next day. Feedback like this is really appreciated and Dylan will be pleased to hear your kind words.
Thank you again for sharing your experience.
The Lightwave Team
They fixed my issues within a few…
They fixed my issues within a few minutes. Understood everything and knew how to fix it.
12 January 2026
Unprompted review
Reply from Lightwave
Hi David,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the issue was understood quickly and resolved within a few minutes. Feedback like this is greatly appreciated and reinforces the importance of clear, knowledgeable support.
Thank you again for sharing your experience.
The Lightwave Team
Amazing customer service!
Amazing customer service!! And a big thank you to Eve for sorting out my issue!
6 January 2026
Unprompted review
Reply from Lightwave
Hi there,
Thank you for taking the time to leave such a lovely review.
The team is really pleased to hear that the experience was a positive one and that Eve was able to get everything sorted quickly. The feedback has been passed on to Eve, and it will certainly mean a lot to her.
Thank you again for the kind words and for choosing Lightwave.
The Lightwave Team
Excellent System, Excellent Support
Have been a Lightwave customer for about 10 years and when we moved house recently, we updated to the latest Link Plus hub and accessories.
Everything just works, is easy to set up and for any issues, mostly caused by myself, the support is excellent.
Highly recommend Lightwave over other solutions.
6 January 2026
Unprompted review
Reply from Lightwave
Hi Nick,
Thank you for taking the time to leave such a great review.
The team is really pleased to hear that the upgrade to the Link Plus hub went smoothly and that everything has been easy to set up in the new home. It is also great to know that support has been helpful whenever it has been needed. Your long standing support and recommendation mean a lot.
Thank you again for choosing Lightwave.
The Lightwave Team
on point technical support
Spoke to Eve at technical support post purchase regarding a setup query. Really quick and easy conversation with resolution.
27 November 2025
Unprompted review
Reply from Lightwave
Hi Gareth,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick and effective technical support and resolve the setup query so smoothly. The praise has been passed on to her.
Thank you again for your kind feedback and for choosing Lightwave.
The Lightwave Team
Reply from Lightwave
Hi Hugo,
Thank you for taking the time to leave this review.
The team is pleased to hear that you experienced excellent customer support. Feedback like this is greatly appreciated and will be shared with the wider team.
Thanks again for your support.
The Lightwave Team
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