I've given **** because everyone at the bookstore I used has been brilliant. My only gripe was figuring out just how it all worked! I twice went to the store with the old gift voucher thinking i had p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’d rate The Lifestyle Gift Card 4 out of 5. The biggest downside was the website, which felt a little dated and wasn’t the most user-friendly. It could definitely benefit from being more streamline... See more
Company replied
This is a revised comment on the feedback I submitted last week. Once I posted a one star review they responded immediately to rectify the situation. One very happy little lady was able to enjoy her b... See more
Was gifted a lovely voucher from my work friends before going on Mat leave… the only issue I had was there wasn’t many shops on there that I would shop at so had to settle for a basic voucher unfortun... See more
Company replied
Company details
About The Lifestyle Gift Card
Written by the company
300+ of the biggest and best loved UK brands across food, home, fashion and entertainment.
We offer the widest range of retailers and brands compared to any other UK gift card including:
M&S, TK Maxx, Selfridges & Co, boohoo, ASOS, Theatre Tokens, Xbox, Odeon, Boots, Wagamama, Greggs, Nandos, Starbucks, and everything in between! .
Contact info
3.6
Average
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Lifestyle Gift Card
Hi Paul,
We're so glad to hear you found our product easy to use! We truly appreciate your positive feedback.
Kind Regards,
Tim
easy to use and redeem
19 August 2026
Reply from The Lifestyle Gift Card
Hi Stephen,
Thank you for your lovely review! We are so pleased to hear you found the process easy to use and redeem. We strive to make every experience straightforward and enjoyable.
Kind Regards,
Tim
Absolutely awful company
Absolutely awful company. Website instructions to create a password are incorrect, staff, when they bothered to answer the phone were patronising and condescending. Being the plans that are attached to this company are bought by elderly people who may have problems with a complicated system and raising a complaint by emailing isn't answered for at least two weeks, they obviously have a lot of people struggling to get what is promised.
18 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Rosemary ,
We are truly sorry to hear about your frustrating experience. We understand your concerns regarding the website instructions and the difficulty in reaching our team. Your feedback about the challenges faced by elderly customers and the response time for complaints is very important to us, and we are actively working to improve these areas.
Kind Regards,
Tim
I wanted to spend the full amount on a…
I wanted to spend the full amount on a hotel stay but there was a cap on how much you can spend meaning it wasn't as much of a treat as it could be.
18 August 2026
Reply from The Lifestyle Gift Card
Hi Kelly,
We appreciate you sharing your feedback regarding the spending cap. We understand this limited your desired experience, and we are reviewing our policies to ensure our guests can fully enjoy their stays.
Kind Regards,
Tim
An experience never to be repeated.
I would never want to recieve one of these gift cards again. It took me almost two days to get to spend what had been gifted to me and only by adding more funds to it. The method is much too protracted.
8 August 2026
Reply from The Lifestyle Gift Card
Hi Christine,
We appreciate you sharing your experience with us. We are concerned to hear about the difficulties you encountered when trying to use your gift card and the time it took. We are looking into ways to make the redemption process smoother for everyone.
Kind Regards,
Tim
Very easy to use and a great choice to…
Very easy to use and a great choice to pick from
11 August 2026
Reply from The Lifestyle Gift Card
Hi Marian,
Thank you for your kind words! We are delighted to hear you found registering and redeeming your voucher to be a simple process with a great selection of choices. We hope you treated yourself with your credit!
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Christine ,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service excellent and straightforward to use. We appreciate you taking the time to share your positive experience.
Kind Regards,
Tim
Easy to order
18 August 2026
Reply from The Lifestyle Gift Card
Hi Susan,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service excellent and straightforward to use. We appreciate you taking the time to share your positive experience.
Kind regards
Tim
Reply from The Lifestyle Gift Card
Sarah Carrington,
Thank you for your kind words! We are delighted to hear you found registering and redeeming your voucher to be a simple process and that you appreciated the choices available. We aim to make spending your credit as smooth as possible with one of our fantastic retailers, charities, and independent businesses. We hope you treated yourself with your credit!
Kind Regards,
Tim
Wide choice of spending options
Easy to use website . Very prompt delivery and such o variety of venues.
18 August 2026
Reply from The Lifestyle Gift Card
Elizabeth Adams,
Thank you for your wonderful feedback! We are so pleased to hear you found our website easy to use and appreciated the prompt delivery. We strive to offer a wide variety of venues, and it's great to know this was helpful for you.
Kind Regards,
Tim
Really easy and straight forward
18 August 2026
Reply from The Lifestyle Gift Card
Sibyl,
Thank you for your wonderful feedback! We are so pleased to hear that you found the process easy and straightforward. We appreciate you taking the time to share your experience.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Marta ,
Thank you for your wonderful feedback! We're so happy to hear you appreciate our store coverage, designs, and quick delivery. We always strive to provide a great experience for our customers.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Patience,
Thank you for your lovely review!
We are delighted to hear that you appreciate the variety and quality of products available on our website. We continuously strive to offer a wide selection to meet all our customers' needs.
Kind regards
Tim
Quick and simple to do
18 August 2026
Reply from The Lifestyle Gift Card
Adrian hall,
We're happy to hear that you found our process to be quick and simple. Thank you for your positive feedback!
Kind Regards,
Tim
No gift card received
Bought a gift card , money went out of my bank account but no card received , no reply from customer service. Very poor
16 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Hovis,
Please contact us directly we can look into this further for you.
Kind Regards,
Tim
I paid for 2 gift cards and they are…
I paid for 2 gift cards and they are nowhere to be seen
5 August 2026
Reply from The Lifestyle Gift Card
Hi Mq,
I'm sorry to hear the issues you have experienced.
Please contact us directly we can assist you further.
Kind regards
Tim
Utter nightmare
Utter nightmare trying to redeem it. Reset my password 3 times still not recognised. Contacted them Sent a photo of the card, still waiting .
Why have a 16 digit code if you can't access the gift by using it . Terrible will not recommend using these for gifts
17 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Jan Peace,
We are truly sorry to hear about the difficulties you experienced trying to redeem your gift. We understand how frustrating it must be when you encounter issues with password recognition and accessing your gift, especially after contacting us. Your feedback is very important as it helps us improve our systems and customer service.
Kind Regards,
Tim
Awful to activate
Awful to activate, website is terrible. The company needs to rethink it's system
14 August 2026
Unprompted review
Reply from The Lifestyle Gift Card
David Murphy,
We are truly sorry to hear about your frustrating experience with our activation process and website. We are actively working to improve our systems. Please contact us directly if you require assistance.
Kind Regards,
Tim
Quick and efficient
10 August 2026
Reply from The Lifestyle Gift Card
Hi Jeremy,
We are so pleased to hear you found our service easy to use and very good! We aim to make the process as simple and enjoyable as possible.
Kind Regards,
Tim
This gift card has not arrived yet.
16 August 2026
Reply from The Lifestyle Gift Card
Hi Sharon,
Please contact us directly, we can look into this further for you.
Kind regards
Tim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.