Lifepro Reviews 

1,517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,349 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the quality and effectiveness of the products, finding them well-made and beneficial for health and wellness. The customer service team and staff receive consistent praise for being helpful, professional, and empathetic, often providing quick responses and efficient solutions, including prompt replacements. However, some customers occasionally reported products arriving faulty or stopping functionality after some use. These situations were consistently met with excellent customer support, promptly providing replacements or solutions and reinforcing trust.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction and even love for various items like... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional level... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and effectiveness of... See more

Response time

Reviewers consistently express satisfaction with the promptness of customer service, often noting quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vibration plate is easy to use, feels sturdy, and runs smoothly. I mainly use it to improve circulation, reduce muscle stiffness, and add a little extra movement to my daily routine. The machine... See more

Company replied

Rated 5 out of 5 stars

My return was 100% hassle free! I returned the waver plate only because I get motion sick and that's not the fault of Lifepro! I dealt with Pejay who was empathic and immediately approved my return,... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vibration plate and my cord did not fit well. I reached out to LifePro and Arthur reached out and quickly analyzed my problem and I received a replacement cord in a few days. It... See more

Company replied

Rated 5 out of 5 stars

I received a new LifePro Max which is integral to my health in stabilizing my joints as I have EDS. It arrived, I plugged it in and nothing. I went through Amazon and was referred to Ben at LifePro cu... See more

Company replied


Company details

  1. Fitness Equipment Store

Written by the company

Who said wellness, recovery and fitness have to be like a boring chore? We've decided to ramp it up and change the game - making holistic wellness attainable for everyone. Here at Lifepro we work to bring you the best solutions through our tools but most importantly through our community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,517)

1,380 reviews in the last 12 months

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Rated 3 out of 5 stars

So I have purchased this product before…

So I have purchased this product before and i am enjoying it, so I decided to purchase for my son-in-law but upon ordering i was supposed get a free massage ball or I would have used my points/coupon. But now I am out both. I feel they misrepresented this, which makes me consider whether I would order from them again. I have purchased 2 vibration plates and now 2 Red light belt, but they have possibly lost a good customer

21 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience.

First, we'd like to thank you for being a loyal Lifepro customer. It means so much to us that you've purchased multiple vibration plates and red light therapy belts over the years.

We'd love the opportunity to look into what happened with your order, including the missing complimentary massage ball and your reward points. We've sent you a Trustpilot request so you can securely provide us with your contact information. Once we receive your details, we'll be happy to investigate this for you and work toward a resolution as quickly as possible.

We truly appreciate your support and hope to restore your confidence in us. We look forward to hearing from you soon.

Rated 5 out of 5 stars

Excellent customer service Thanks Ben

Ben has been extremely helpful and supportive in my claim. He kept me informed throughout the process and provided detailed information. It made the difference in my experience with Lifepro. Thanks Ben.

16 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're delighted to hear that Ben provided such helpful and supportive assistance throughout your warranty claim.

It's great to know that he kept you informed every step of the way and provided the detailed communication that made such a positive difference in your experience with Lifepro. We'll be sure to share your kind words with Ben and recognize him for his outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and are always here whenever you need us 🧡✨

Rated 5 out of 5 stars

Awesome customer service

After buying the Lifepro belt, I got busy and forgot to register it until 2 months had gone by. Then I was worried about not having the lifetime warranty since the info says to register within 14 days. I reached out to customer service and PEJAY was amazing! She answered all my questions and sent me the warranty the next day.

21 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're so glad you reached out to us, and we're delighted that Pejay was able to answer all of your questions and help you complete your warranty registration with ease.

We understand how easy it is for life to get busy, so it's wonderful to hear that Pejay made the process simple and provided your warranty promptly. We'll be sure to share your kind words with her and recognize her for her outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and wish you many years of wellness with your Lifepro belt 🧡✨

Rated 5 out of 5 stars

Maribeth was wonderful

Maribeth was wonderful. I wanted to purchase the product through Trumed and was hoping to cancel and reorder. Marineth’s follow up was impeccable. Great overall experience

21 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're delighted to hear that Marineth provided such exceptional support while helping you with your order.

It's great to know that she followed up so diligently and made the process of canceling and reordering through Truemed as smooth as possible. We'll be sure to share your kind words with Marineth and recognize her for her impeccable follow-up and outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey 🧡✨

Rated 5 out of 5 stars

Prompt Customer Service

I ordered a vibration plate from Lifepro and after a week it stopped working. I called their customer service and they responded to me immediately. They walked me through the process to get a new machine and it was seamless. It took a couple weeks, but a new one is being shipped to me. They were kind, professional, and I am pleased with their customer service.

10 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! While we're sorry to hear that your vibration plate stopped working after the first week, we're delighted that our customer service team was able to respond immediately and make the replacement process smooth and hassle-free.

It's great to know that our team guided you through each step, kept the process easy, and ensured a replacement was on its way. Providing kind, professional, and dependable support is exactly what we strive for, and we're so happy that this was your experience.

Thank you for your patience throughout the replacement process and for your trust in Lifepro. We're honored to have you as part of the Lifepro family and hope you enjoy your new vibration plate for many years to come 🧡✨

Rated 5 out of 5 stars

Pleasant and Efficient Life Pro Rep

My customer service agent was knowledgeable and very efficient - her name is Marineth. Quite delightful and really helped me out registering my LifePro product, which I absolutely love ! Thank you!

21 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're delighted to hear that Marineth provided such knowledgeable, efficient, and delightful service while helping you register your Lifepro product.

It's even better to know that you're loving your Lifepro product! We'll be sure to share your kind words with Marineth and recognize her for her outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and wish you continued health and wellness with your Lifepro product 🧡✨

Rated 5 out of 5 stars

Great Service

I appreciated the time Nice took to answer all of my Questions. I was unsure witch of their products would work for my need. I already had purchased their Allevra Pro light several years ago for my knee and had amazing results. Their service is wonderful. Thank you Nice.

21 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're delighted to hear that Nice took the time to answer all of your questions and helped you find the product that best suited your needs.

It's especially meaningful to know that you've had such amazing results with your AllevaRed Pro Light over the years and that your positive experience with both our products and our customer service has continued. We'll be sure to share your kind words with Nice and recognize them for providing such thoughtful and attentive support.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey for years to come 🧡✨

Rated 5 out of 5 stars

Honestly my vibration plate has been…

Honestly my vibration plate has been life changing for my chronic pain and lymphatic system. On days I don’t have time to walk or am in pain I can at least do this.

21 July 2026
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your heartfelt feedback! We're truly honored to hear that your Lifepro Vibration Plate has made such a meaningful difference in your daily wellness routine.

It's wonderful to know that it has become a reliable way to support you on days when chronic pain makes it difficult to stay active or when you don't have time for a walk. Knowing that our products can help customers continue moving toward their wellness goals is exactly why we do what we do.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and wish you continued comfort, wellness, and success on your journey 🧡✨

Rated 5 out of 5 stars

Ana had reached out to me for a review…

Ana had reached out to me for a review and at that time, I was not happy. I had tried to make a claim and for some reason, it went nowhere. Ana took charge and made apologies for something she did not do and sent out a new product to cover my defective one ASAP. She communicated every step and made sure that I was satisfied. I have given your products as gifts several times and will continue to purchase your products.

21 July 2026
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your heartfelt feedback! While we're sorry that your original warranty claim didn't go as smoothly as it should have, we're so glad Ana was able to step in, take ownership of the situation, and turn your experience around.

It's wonderful to hear that she kept you informed every step of the way, resolved the issue quickly with a replacement, and made sure you were completely satisfied. We'll be sure to share your kind words with Ana and recognize her for her exceptional care, professionalism, and dedication to our customers.

It means so much to know that you've trusted Lifepro enough to give our products as gifts and that you plan to continue purchasing from us. Your confidence in our company is the greatest compliment we could receive.

Thank you for your trust, loyalty, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey for many years to come 🧡✨

Rated 5 out of 5 stars

I previously wrote a review about my…

I previously wrote a review about my awesome customer service I received from Lifepro mentioning Ben, but I forgot to include Erika as well. Great team, great service. Thank you Lifepro!

16 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the quality of your Lifepro Vibration Plate and that you've had such a positive experience with our warranty and customer support.

Providing high-quality products backed by exceptional service and quick responses is exactly what we strive for, and we're delighted that this has been your experience.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey for years to come 🧡✨

Rated 5 out of 5 stars

High quality vibration plate

High quality vibration plate. Great warranty and support is exceptional. Quick response to any questions.

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're thrilled to hear that you're enjoying the quality of your Lifepro Vibration Plate and that you've had such a positive experience with our warranty and customer support.

Providing high-quality products backed by exceptional service and quick responses is exactly what we strive for, and we're delighted that this has been your experience.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey for years to come 🧡✨

Rated 5 out of 5 stars

My New Favorite Device!

I received my hand massager within a few days of ordering, so I was impressed right away with the promptness. As a massage and MFR therapist, my hands get quite a workout every day, and the last thing I feel like doing is self-treatment at the end of the work day. This massager lives up to it's description on the Lifepro site. The soothing warmth and firm compression and red light therapy are amazing! I recommend Lifepro to my friends and family for high quality products - I've had the Waver Vibration Plate since December, and I love that, too!

20 July 2026
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're thrilled to hear that your hand massager arrived so quickly and has become such a valuable part of your daily recovery routine.

It's especially meaningful to hear this from a massage and Myofascial Release therapist who relies on their hands every day. We're delighted that the soothing warmth, firm compression, and red light therapy have lived up to your expectations and are helping you unwind after a busy day of caring for others.

We're also so happy to know you're continuing to enjoy your Waver Vibration Plate and that you've been recommending Lifepro products to your friends and family. That kind of trust means the world to us.

Thank you for your support, loyalty, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and wish you continued success in your wellness journey and your practice 🧡✨

Rated 5 out of 5 stars

A representative reached out to me…

A representative reached out to me very, very quickly. It was after business hours so I wasn’t expecting to hear from them until the next day. But I think he contacted me within thirty minutes and he was able to confirm that he could replace my lost remote control for my vibration plate with no issues. Pejay was the absolute best! And this purchase was from the and a half years ago so they really stand by their lifetime warranty.

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your amazing feedback! We're delighted to hear that Pejay reached out so quickly—even after business hours—and was able to help you with your replacement remote without any hassle.

It's especially meaningful to know that, even after purchasing your vibration plate over a year and a half ago, you experienced the value of our Lifetime Warranty firsthand. Standing behind our products and providing dependable support long after the purchase is something we take great pride in.

We'll be sure to share your kind words with Pejay and recognize him for his exceptional responsiveness and outstanding customer service.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey for years to come 🧡✨

Rated 5 out of 5 stars

Excellent warranty service

Excellent warranty service! I had an issue with my LifePro product, and the warranty process was smooth, quick, and hassle-free. Their customer service team was responsive, professional, and very helpful throughout the entire process. They honored their lifetime warranty without giving me any trouble, and I truly appreciate how they stand behind their products. It’s refreshing to see a company that genuinely cares about its customers. Highly recommend LifePro for both the quality of their products and their outstanding customer support!

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your incredible feedback! While we're sorry to hear that you experienced an issue with your Lifepro product, we're delighted that our warranty process was smooth, quick, and hassle-free.

It's wonderful to know that our customer service team was responsive, professional, and supportive throughout the entire process. Standing behind our Lifetime Warranty and ensuring our customers feel valued is something we take great pride in, and we're thrilled that this commitment shined through during your experience.

Hearing that you would highly recommend Lifepro for both the quality of our products and our outstanding customer support truly means the world to us.

Thank you for your trust, support, and heartfelt recommendation. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come 🧡✨

Rated 5 out of 5 stars

Great product and excellent customer service

I have been using my Lifepro vibration plate for over a year and I love it. I use it daily. I love it so much I recently sent one to my daughter who now lives out of state. When the email came that stated it was delivered, I called to con
firm with her only to learn she never received it. She asked neighbors and nobody had received it. I emailed customer service and Miguel got back to me within the hour. He asked that she search her neighborhood. When she was unable to locate it, he immediately shared that he would start the process for a replacement- no questions asked. Luckily, a good person dropped it off at her house. I contacted Miguel to see if he was able to cancel replacement and he was able to. Lifepro’s customer service is amazing and Miguel was so diligent and happy to help. The product is amazing and the customer service is 10+ stars.

16 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your incredible feedback, Lori! We're thrilled to hear that you've been enjoying your Lifepro Vibration Plate every day for over a year and that you loved it so much you decided to gift one to your daughter.

While we're sorry for the worry caused by the delivery confusion, we're delighted that Miguel was able to respond so quickly and reassure you by immediately offering to begin the replacement process. We're even happier to hear that the package was ultimately delivered by a kind neighbor and that Miguel was able to promptly cancel the replacement for you.

We'll be sure to share your heartfelt compliments with Miguel and recognize him for his diligence, responsiveness, and dedication to providing exceptional customer service.

Hearing that you believe both our products and our customer service deserve "10+ stars" truly means the world to us. Thank you for your trust, loyalty, and thoughtful recommendation. We're honored to have you and your daughter as part of the Lifepro family and look forward to supporting your wellness journeys for many years to come 🧡✨

Rated 5 out of 5 stars

My original product was faulty

My original product was faulty. Customer service representative Marineth was very helpful. She was quick to help me troubleshoot. When that did not solve the problem, she was quick to send me a replacement. Thank you for the great customer service.

10 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! While we're sorry to hear that your original product was faulty, we're delighted that Marineth was able to assist you quickly and make the replacement process smooth and hassle-free.

It's great to know that she took the time to help you troubleshoot the issue first and, when that didn't resolve the problem, promptly arranged for a replacement. We'll be sure to share your kind words with Marineth and recognize her for her outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey 🧡✨

Rated 5 out of 5 stars

I purchased a Rumblex 4D Plus and it…

I purchased a Rumblex 4D Plus and it was having some issues. Customer Service at LifePro Fitness did an amazing job making sure I was satisfied with the eventual outcome - a replacement unit and then a refund. Nicka was very attentive, friendly and prompt in their replies. I was so happy with the outcome and my trust with the company, I purchased a Red Light Therapy device. Thank you!

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! While we're sorry to hear that your Rumblex 4D Plus experienced some issues, we're delighted that our Customer Service team was able to work with you to reach a resolution that left you satisfied.

We're especially grateful for your kind words about Nicka. We'll be sure to share your compliments and recognize them for being attentive, friendly, and prompt throughout the entire process.

It means so much to us that your positive experience gave you the confidence to purchase one of our Red Light Therapy devices. Your trust is the greatest compliment we could receive.

Thank you for your support, loyalty, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and look forward to continuing to support your wellness journey 🧡✨

Rated 5 out of 5 stars

Miguel helped me with this situation

Miguel helped me with this situation, and did a wonderful job.

Thank you!

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your kind feedback! We're delighted to hear that Miguel was able to assist you and provide such wonderful service.

We'll be sure to share your kind words with Miguel and recognize him for his outstanding support. Providing exceptional customer care is what we strive for every day.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and are always here whenever you need us 🧡✨

Rated 5 out of 5 stars

Great customer service

Great customer service! I received a prompt reply and assistance from Ben with Lifepro via text message. After a few basic questions about my issue, including proof of purchase, I was provided a link to apply for a replacement product. The process was simple and straightforward. Now I am waiting for the replacement. Hopefully the process will be smooth and timely to the end. Love the products and look forward to be able to use it again.

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're delighted to hear that Ben was able to assist you promptly via text message and make the warranty process simple and straightforward.

It's great to know that the replacement request process was easy to complete, and we appreciate your patience while your replacement is on its way. We hope the remainder of the process is just as smooth, and that you'll be back to enjoying your Lifepro product very soon.

We'll be sure to share your kind words with Ben and recognize him for his outstanding customer service.

Thank you for your trust, support, and thoughtful review. We're honored to have you as part of the Lifepro family and look forward to getting you back to using the product you love 🧡✨

Rated 5 out of 5 stars

A wonderful product to own.

The Lifepro Fitness Waver Vibration Plate is a wonderful investment. Different from other models, it provides a broader, more coarse, vibration stroke, for a different kind of therapy for muscles and joints.

20 July 2026
Unprompted review
Lifepro logo

Reply from Lifepro

We truly appreciate you taking the time to share your experience 🧡✨

Thank you for your wonderful feedback! We're thrilled to hear that you've found the Lifepro Fitness Waver Vibration Plate to be such a worthwhile investment.

It's great to know that you appreciate its unique vibration design and how it provides a different therapeutic experience for your muscles and joints. We work hard to create products that support our customers' health and wellness in meaningful ways, and we're delighted that the Waver has made such a positive impression.

Thank you for your trust, support, and thoughtful recommendation. We're honored to have you as part of the Lifepro family and wish you continued success on your wellness journey 🧡✨

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