LifeCell SkinReviews 

189
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, with many noting positive results on their skin and hair. The customer service is frequently highlighted as exceptional, with people appreciating the friendly, professional, and helpful staff who provide quick responses and efficient solutions. Reviewers also value the personalized assistance they receive, especially when managing order details and subscriptions. However, some customers also noted difficulties managing their subscriptions online, finding it hard or impossible to make changes through the website. A few other people also felt that they were unknowingly enrolled in subscriptions or faced challenges when trying to cancel, leading to unexpected charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with various items like... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Quality

Customers had positive experiences with product quality, with many reviewers consistently praising various... See more

Subscription

Reviewers highlight ambiguous aspects of subscription management, with some finding it easy to adjust their... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and knowledge. Reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more

Company replied

Rated 4 out of 5 stars

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more

Company replied

Rated 5 out of 5 stars

Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more

Company replied

Rated 5 out of 5 stars

Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Contact info

3.9

Great

TrustScore 4 out of 5

189 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(189)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Managing my account - Beware of the subscription requirement

Managing my account:
I had a live chat with a lifecell representative on their website. I asked for instructions for logging into my account and was told I had no access. I then expressed that I wanted to understand if I had been signed up for a subscription. I really didn't know. I was informed that I had been and I requested to cancel the subscription because I was in the first 30 days of evaluating the product. I also told the rep that I was loving the product and recommending it to friends and family. She then told me my subscription had been cancelled and blocked from receiving future promotions as if I was trying to steal something I wasn't entitled to receive. After giving her the feedback that I didn't understand that the order placed required me to sign up for a subscription she replied that it WAS clear...... Remember, I chatted lifecell to seek to understand something that was NOT obvious to me as a new customer. Very sad and I will not be placing another order for a product I am really liking due to a terrible rep who continued arguing with me for about 15 to 20 minutes.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

ALL of this companies ads are FAKE

ALL of this companies ads are photoshopped. I am a photographer, and can tell, but all you have to do is look closely.. the hair growth is exactly the same on each model, despite the photos being taken on day 1 and then again at day 72 or day 90. They remove my comments on FB and Instagram when I call them out. Do not buy... its all a lie.

9 June 2023
Unprompted review
Rated 1 out of 5 stars

NO THANKS!

I REALLY APPRECIATE EVERYONE THAT HAS LEFT A REVIEW, BEEN THINKING FOR A COUPLE OF MONTHS ON PURCHASING, BUT AFTER READING...HELL NO.
WILL NEVER BUY.
I WAS ABOUT TO BUY FOR ME, MY MOM AND DAUGHTER. SEEMS THE PRODUCT AND PRICE ARE NOT WORTH IT AT ALL.
THANK YOU SO MUCH AND I'M SORRY FOR THOSE WHO HAD A BAD EXPERIENCE.

8 April 2023
Unprompted review
Rated 1 out of 5 stars

I ordered anti-aging on 11/28/2022…

I ordered anti-aging on 11/28/2022 refused shipment as instructed by company. Received another charge on my credit card on 1/29/2023 called company on 2/15/2023 they said don't open it and return it...I never received the shipment. The phone number on my credit card statement is no longer in service 866-978-4404. Found another number to contact them on. They are now saying I had 15 days to return the product and I need to contact the post office, then Life Cell will do their own investigation. I truly wish I had the time to run around to meet the demands of Life Cell while they are holding my money hostage and holding me accountable for the mail and their policies. The company is a thief, save your money and move on.

28 November 2022
Unprompted review
Rated 1 out of 5 stars

Life Cell is a SCAM

Life Cell is a SCAM. They advertise that you get a free trial charge you postage then try to bill you for 198.00 and if you dont return it in a certain time frame they charge you the full 198.00 whether you like it or not. The product itself leaves the skin feeling VERY DRY and does NOTHING for your skin. Junk junk junk

29 March 2023
Unprompted review
Rated 1 out of 5 stars

Grave Misrepresentation

After receiving this Product that I understood I purchased on a “one time basis” for a reasonable fee, I received email stating I will be charged $189 for “the Subscription”. If I keep the one tube I’d be charged $94.++. The return option was most complex and time consuming. I found the experience to be what I would consider a serious misrepresentation, SCAM. Now I wait to see what will show up on my Credit Card. I’m seeking perhaps an Attorney General in the State of FL to report to. I am FURIOUS!

22 February 2023
Unprompted review
Rated 1 out of 5 stars

Fraudulent auto-ship agreement

Fraudulent auto-ship agreement! By purchasing anything from this company you are agreeing to sign up for a subscription. They will charge your credit card and send more products without request or any notice. I searched all over to see where I could've possibly agreed to this and couldn't find it. Even if the product worked (which it didn't for me), being charged $90 USD + shipping for what's basically lip gloss every few weeks without notice is a scam! I was excited to try their seemingly high-rated product, but absolutely will never again purchase from them after this shady stunt. Hopefully my cancellation via PayPal will stop this.

19 February 2023
Unprompted review
Rated 1 out of 5 stars

PRODUCT SCAM

This product is a scam I am pale so in the winter months so an application of this product should be noticeable….. not an iota! Don’t waste your money!

7 February 2023
Unprompted review
Rated 1 out of 5 stars

Complete Scam

Complete Scam. I feel like a mug, wish i’d read the reviews before clicking the “free trial”.
How do Facebook allow them to advertise on their platform?

30 January 2023
Unprompted review
Rated 1 out of 5 stars

It's a SCAM

It's a SCAM, they charge you big bucks (in my case €146) and that's before they send out the "free trial". Don't give them bank details, you will be automatically be charged every month. SCAM

18 November 2022
Unprompted review
Rated 2 out of 5 stars

Expensive and misleading

Product is okay but incredibly expensive for what it is. The company also auto enrolls you onto a subscription which then takes a huge amount out of your account unexpectedly! I would avoid again.

31 July 2022
Unprompted review
Rated 3 out of 5 stars

No a perfect product but not bad aswell.

Tried their lip product. Not so bad. I wasn't happy when they subscribed on my behalf and sent me a lip treatment again. I have contacted them and they have refunded me easily.

Their customer service is great. Their product is not bad

30 November 2022
Unprompted review
Rated 4 out of 5 stars

Lifecell Glow is very natural looking albeit expensive

Obviously some people are dissatisfied but I am very happy with the Lifecell glow product. It’s on the expensive side for the quantity because you need to use a few “drops” quite liberally on each section of the body to develop any kind of noticeable tan. Otherwise, very natural looking which is exactly what I want

21 November 2022
Unprompted review

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