LifeCell SkinReviews 

188
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, with many noting positive results on their skin and hair. The customer service is frequently highlighted as exceptional, with people appreciating the friendly, professional, and helpful staff who provide quick responses and efficient solutions. Reviewers also value the personalized assistance they receive, especially when managing order details and subscriptions. However, some customers also noted difficulties managing their subscriptions online, finding it hard or impossible to make changes through the website. A few other people also felt that they were unknowingly enrolled in subscriptions or faced challenges when trying to cancel, leading to unexpected charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with various items like... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Quality

Customers had positive experiences with product quality, with many reviewers consistently praising various... See more

Subscription

Reviewers highlight ambiguous aspects of subscription management, with some finding it easy to adjust their... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and knowledge. Reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more

Company replied

Rated 4 out of 5 stars

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more

Company replied

Rated 5 out of 5 stars

Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more

Company replied

Rated 5 out of 5 stars

Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(188)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Got all my money back from my bank

Got all my money back from my bank , first life cell said it was a trial all I had to pay was shipping, they charged my card 95 $ second they dipped into my card AGAIN for 12.95 ( for nothing ) their product DOES NOTHING !!! Do not buy or trust this company

9 January 2024
Unprompted review
Rated 1 out of 5 stars

I’m appalled with you

I’m appalled with you. Too bad I can’t post a picture of your fake before and after pics. You use the same photo and blur the skin I hope people look closer and see that the lashes in the hair are in the exact same position exact. I am completely grossed out that you would use the vulnerability of people looking to improve their skin, pretending your stupid product works.

25 March 2024
Unprompted review
Rated 1 out of 5 stars

I ordered FREE TRIAL

I ordered FREE TRIAL . It is $4.25 shipping only but charged my card $189.¡!!!!! Scam. So my first card was declined and now I know why. It put me over my limit. So if my debit card is charged $189. I will dispute it as a scam. I want to cancel this 03/13/24.

13 March 2024
Unprompted review
Rated 4 out of 5 stars

I am very happy with LifeCell…it is…

I am very happy with LifeCell…it is creamy not greasy. If people say it’s shiny or greasy, they may have purchased a fake or knock off! Be careful you buy from reputable seller. I’m 72 and have bad sun damaged skin, but this cream has helped a lot…I use the face cream under my eyes too! Never have a bad reaction.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Thus product is absolute rubbish and…

Thus product is absolute rubbish and doesn’t fulfill any of its overblown claims. I’m sure if I had the testing wherewithal to hand I would find it’s nothing but a tube of, at best, basic, high-street-available emollient. Don’t waste your money.

1 October 2023
Unprompted review
Rated 1 out of 5 stars

Lifecell you are sneaky as hell

Lifecell you are sneaky as hell! I did a one time purchase to try and regretted it right away but you kept my credit card and billed me for the next stupid product eventhough I did not subscribe, you considered me one by sending me another one right away as a recurring purchase to which like i said i did not signed up, how dare you! I tried to dispute it with my bank but you are super sneaky, how are u even able to sleep at night tricking people like this? Stop billing my credit card and stop sending me your bogus products that I don't need!
Mysarah Andrews

12 January 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

Bought a $4 trail product and I was immediately put on a monthly $189 auto pay that I did not sign up for. They stated the amount of $189 in the fine print on the receipt email of the $4 order!!! SCAMMERS!
I filed a dispute with my bank and asked to change my card.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Devious Skimcare Company…

They started a subscription a few months back. We had to call to stop the subscription last month and get a refund for several months Now on 12/2 they started ANOTHER subscription without our consent and sent another $89 product. So I had to call AGAIN and cancel. What's with these scammers?

2 December 2023
Unprompted review
Rated 1 out of 5 stars

Immediately charged $189!!!!

I was charged the $189 subscription IMMEDIATELY when signing up even when they confirmed with me that it would be $4.25 for the first 30 days!

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Major disappointment

Major disappointment! I purchased this product in a trial, the cream is heavy and synthetic and caused my skin to break out! I never have skin break out and have great skin for (63) I wanted to “try” it for the fine lines snd wrinkles…it did not work for that and I’m still trying to clear up the break out for over 1 week! I emailed to cancel anything further snd was told you owe $189! OMG….beware of the fine print! I am shipping the tube back and I have already contacted my financial institution as to what they are doing! Any company with a great product would not have to retail it in such an unprofessional and dishonest way. I find it greatly appalling and are they making this cream in someone’s basement and then scamming all of us that it’s really worth $200 a tube???? It’s definitely not!

22 October 2023
Unprompted review
Rated 1 out of 5 stars

They removed my question on IG in…

They removed my question on IG in regards to their products instead answering and classed me as spam. Therefore I will not buy the serum nor the cream and it’s only one star as I don’t believe their costumer service will be up to scratch.

19 October 2023
Unprompted review
Rated 1 out of 5 stars

Buy for $6 on ebay

Why can you buy this product online at eBay and many other sites for between $6 to $20 yet the company charges so much . People need to google before buying anything

4 September 2023
Unprompted review
Rated 1 out of 5 stars

Makes skin dried out and wrinkles more visible!!

All I want to say is that I was so excited to try this cream!
When I received it in the mail, I washed my face and tried it right away.
Holy crap! All it does is completely dry your face out and make your skin worse. The next morning my fine lines were much more noticable! All the reviews on LifeCells website are lies. I tried clicking on some of the people's FB profiles who are leaving these AMAZING reviews, and guess what... Some profiles are fake or just recently created. I truly believe Lifecell is creating fake FB accounts to make their company look great! All models on their website are photoshopped or have makeup packed on their face! Lifecell cream does not work! Trust me!! They should be ashamed of themselves for taking people's hard earned money and trading it out for a crappy product! I wrote this review on their website to try and warn other's, and LifeCell removed my review. Go figure! 😡

31 August 2023
Unprompted review
Rated 1 out of 5 stars

Managing my account - Beware of the subscription requirement

Managing my account:
I had a live chat with a lifecell representative on their website. I asked for instructions for logging into my account and was told I had no access. I then expressed that I wanted to understand if I had been signed up for a subscription. I really didn't know. I was informed that I had been and I requested to cancel the subscription because I was in the first 30 days of evaluating the product. I also told the rep that I was loving the product and recommending it to friends and family. She then told me my subscription had been cancelled and blocked from receiving future promotions as if I was trying to steal something I wasn't entitled to receive. After giving her the feedback that I didn't understand that the order placed required me to sign up for a subscription she replied that it WAS clear...... Remember, I chatted lifecell to seek to understand something that was NOT obvious to me as a new customer. Very sad and I will not be placing another order for a product I am really liking due to a terrible rep who continued arguing with me for about 15 to 20 minutes.

14 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look