Lifecake Reviews 52

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They have now renamed the platform to a replica platform albeit with a different name with the obvious ability to export your memories across which charges you for the storage. They do offer a free s... See more

Rated 1 out of 5 stars

It works for some people in my family but not for others. Customer service is non existent. They are absolutely terrible. We love the app when it works but that's if it works. Unfortunately that's no... See more

Company replied

Rated 2 out of 5 stars

Loved Lifecake and had no trouble switching between my four grandchildren. However my parents never could figure out how to use it. Now I'm trying to sign on to BackThen but it keeps saying my email a... See more

Rated 1 out of 5 stars

It all started with a picture once or twice a week and has devolved into a deluge of pictures all at once. Today we are at 8 and counting. That is just TOO MUCH. My nephew says he has nothing to s... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

See and share your child's amazing progress, with a fun and private photo and video timeline.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

52 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

dont order from their print shop!

Ordered a photo album of lifecake photos for a Christmas present for family. Ordered on 24th November. Prints are sent untracked from the US. A month later no sign of album, got told to check with post office and neighbours. Had to go out and buy another Christmas present. Offered a refund but it’s no compensation for the absolute faff it caused and time I spent putting the album together. Don’t bother ordering from them until they send prints recorded postage or from UK at the very least

3 January 2019
Unprompted review
Lifecake logo

Reply from Lifecake

Hello Lilly,

Thank you for getting in touch with us, we are very sorry to hear this. Unfortunately once the product has been dispatched, we don't have any control over it as the delivery is out of our control. We are truly sorry for the inconvenience this has caused to you. We do have various printed products (HD Photo Book on the website and some other printed products on the Lifecake App) which are being printed and shipped from the EU countries, if you are interested. Hope you have received your refund.

Have a great day,
The Lifecake Team

Rated 5 out of 5 stars

Perfect for sharing memories

We have used Lifecake for over two years with no problem, it's great to keep all family and friends up to date with what's happening in our world. Just upgraded to VIP so we can keep sharing, love it.

22 December 2018
Unprompted review
Rated 1 out of 5 stars

Worst decision ever

I have made numerous requests to unsubscribe from email notifications and my inbox continues to be flooded. Extremely aggravating.

13 December 2018
Unprompted review
Lifecake logo

Reply from Lifecake

Hello Jeanice,

We are truly sorry to hear this. Can you please get in touch with our customer support team on support@lifecake.com so that we can help you on this?

Have a great day,
The Lifecake Team

Rated 1 out of 5 stars

Constantly being asked to add child's name. Why!!!

Every few days I am being asked to add child's name and date of birth although I have viewed pictures on numerous occasions.

18 October 2018
Unprompted review
Lifecake logo

Reply from Lifecake

Hello Ertha E, we are truly sorry to hear this. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Rated 2 out of 5 stars

My friend uses this app to share fotos…

My friend uses this app to share photos of her baby son. My experience with it is extremely poor. It worked oaky for a couple of weeks, but I find the fact that you can only log on from one dedicated device not user-friendly. After the initial period I could not log on any longer. Attempts to do so take me to a page where I should add a child, which I do not want, I simply want to view my friends photos. Several attempts of my friend to send me a renewed invitation led to no results. Extremely frustrating experience.

15 October 2018
Unprompted review
Lifecake logo

Reply from Lifecake

Hello Nina, we are truly sorry to hear this. You can use Lifecake on as many devices as you prefer however the only limitation for the magic link is that it should be opened from the device which it was requested from. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Rated 1 out of 5 stars

It all started with a picture once or…

It all started with a picture once or twice a week and has devolved into a deluge of pictures all at once. Today we are at 8 and counting. That is just TOO MUCH. My nephew says he has nothing to say about the number of shots sent or when they are sent. He had hoped it would be a couple of shots a week...indeed they often come in as "This Week's" shot and that is followed by another of the same designation and then another and on and on it goes. I love my nephew and enjoy seeing shots of his family but really wish this company were a bit more responsible.
zgibb

9 September 2018
Unprompted review
Lifecake logo

Reply from Lifecake

Hello Jack, we are sorry to hear this. If you are referring to email / push notifications, we can help you with adjusting the settings for them so that you won't be notified each time there is a new content on Lifecake. However if you are referring to the number of photos / videos, then we can't do anything on this as they all are coming from the family / friends connected to the child on Lifecake. If you have any issues, please write us on support@lifecake.com and we would be happy to help. Have a great day, the Lifecake Team

Rated 1 out of 5 stars

This website is just the WORST!!!

This website is just the WORST!!!! STUPID!! STUPID!! STUPID!! I was invited by my goddaughter so I could see pictures of her babies. Everytime I try to log in it tries to send me a new magic link. If I actually get through to the website I am then stuck on an Add a Child page, with NO WAY of navigating to another page or to logout. After receiving the invitation, I created my account and could see the pictures. Since then whenever I try to login I am either prompted to create a new account, or after logging in it goes directly to the 'Add a Child' page. Judging by the posts on Lifecake's website many are having the same problem. Lifecake is really stupid not to be paying attention and fixing the problem. We live in a world where our loved ones are continents apart -- this was a good idea to allow us to watch our loved ones children grow and change since we cannot be there in person, but this website is a very poor way to accomplish this goal.

24 March 2018
Unprompted review
Lifecake logo

Reply from Lifecake

Hello CeeCee, we are so sorry to hear this and also for the delayed response. You can use Lifecake on as many devices as you prefer however the only limitation for the magic link is that it should be opened from the device which it was requested from. Can you please write us on support@lifecake.com so that we can help you with this issue? Have a great day, the Lifecake Team

Rated 1 out of 5 stars

the poster I ordered and paid never arrived

i ordered a poster on the third of december. It's Christmas now and I still did not get the poster although I paid for it.

25 December 2017
Unprompted review
Lifecake logo

Reply from Lifecake

Dear Hansje,

We apologise for this. Unfortunately we experienced issues with our fulfilment which effected your order. We've refunded the order for you.

Best,

Sam @Lifecake

Rated 5 out of 5 stars

Great App for new parents/ grandparents

I have been using this app since the birth of my son. This is an easy to use app which is also easy on the eyes. You have the ability to add children as your family grows and allows loved ones near and far to enjoy the moments they aren't there for. Lifecake also offers the option to buy products which you can have your pictures printed on. This is an easy process which I would recommend. I love this app and am looking forward to have a nostalgia moment looking back in my children's life.

24 January 2017
Unprompted review
Rated 5 out of 5 stars

Amazing app and great prints

Have loved the app since my boy was born, my wife and I use it all the time.

Recently used the app to order some magnets and they're brilliant. We've given a few to the grandparents but the rest are on our fridge! We ordered them over the Christmas period and the customer service was excellent too.

24 January 2017
Unprompted review
Rated 5 out of 5 stars

big fan

Have been using Lifecake for about four years now since my son was born. It's been so good for sharing photos of him with far flung family and friends that I've persuaded lots of them to use it for their children too! It's simple and very well designed so there are rarely problems but I like that you always get a personal response if you contact them with a question or suggestion (at least, I always have!)
I have been a bit suspicious of the print offering until this Christmas when I was let down by the poor quality prints of another online photo print service. I ordered some square prints from Lifecake and they arrived within 2 days, really excellent quality and I was proud to send them to relatives with thank you cards. They aren't cheap however but very good quality (I used a 3 for 2 deal to reduce the cost so it was more reasonable).

23 January 2017
Unprompted review
Rated 5 out of 5 stars

Great app

Easy to use and a great tool to share pictures of my baby with chosen family and friends. Privacy is important to us! Pictures can be printed easily and into cool things like magnets. An app I use every single day!

23 January 2017
Unprompted review
Rated 5 out of 5 stars

Poster

Really impressed with Lifecake and recently ordered my first poster. Arrived promptly. Fantastic quality and will def. be ordering more products.

19 January 2017
Unprompted review
Rated 5 out of 5 stars

Photo albums

I have ordered many photo albums from lifecake and the quality is fantastic. I have provided these albums as presents for my daughters grandparents and they were all over the moon with them and I think it was probably the best Christmas present they got.

Thanks for enabling me to keep my daughters memory for ages to come and making it so easy and uncomplicated.

Cheers

19 January 2017
Unprompted review
Rated 5 out of 5 stars

Piece of cake...

We absolutely love Lifecake and wouldn't be without it. When our daughter was born we wanted somewhere to privately share all our photo's, video's and stories with friends and family without having to post them to Facebook and other open social media sites. The Lifecake app is so easy to use and all our treasured moments are there in one place. You can also print off fab photo books for the older generation who are not online.

19 January 2017
Unprompted review
Rated 5 out of 5 stars

Amazing

We bought a poster of some of our favourite Lifecake snapshots and got an A3 frame to display them. They are honestly amazing and look so much more that's the little we paid for a whole thing. We want another one but we are running out of wall space! These are little snippets memories we can keep reliving and it's amazing!

18 January 2017
Unprompted review
Rated 4 out of 5 stars

excellent HD photo book, app generally very good

We have been using Lifecake to share the pictures of our children since they were born 3 years ago.
We generally think it's brilliant and very easy to use and would recommend it to anyone looking to have somewhere to store and share all their photos of their children in a timeline format with friends and family.
The app sometimes cuts out mid-way through watching a movie but all in all it is very good and the best on the market that I have seen.
The HD book we recently ordered was excellent and the "flat fold" pages that it came with are brilliant. We will certainly be purchasing one again soon!

18 January 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look