The straw of our Liewood Falk water bottle has been damaged. We cannot use it anymore. I believe Liewood as a company could and should make more effort to facilitate their customers with spareparts,... See more
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Absolute scammers, can’t believe that their items are being sold on pages like mytheresa , The shipment was delayed due to carrier problems, after I received the shipment i No longer needed the ite... See more
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I bought a Liewood water table one year ago. It has a small plug that prevents the water from draining. Unfortunately, this small plug was accidentally thrown away. I contacted Liewood several times,... See more
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I placed a large order in the sum close to £700. It took over a month to receive despite a much shorter timeline indication in the website. Shipped a few items back (only to the sum of £130) o... See more
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Company details
- Children's Clothing Store
- also in
- Baby Clothing Store
- Decoration and Interior Design Store
- Fashion Accessories Store
Written by the company
LIEWOOD is an international children's lifestyle brand created to ease and inspire the everyday lives of families. With a functional and innovative focus, LIEWOOD designs and produces toys, interior, furniture, accessories, wear, and footwear for babies and children.
Contact info
Blegdamsvej 124, 2100, København, Denmark
- (+45) 89 87 98 63
- customercare@liewood.com
- liewood.com
1.5
Bad
257 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Failure to deliver item
Failure to deliver item seems to be permanently stuck in a warehouse in Poland. I would not buy from them again and I wish I had checked them out first.
15 November 2024
Unprompted review
Reply from LIEWOOD
Hello,
Thank you for your honest review.
We are unfortunately experiencing a lot of scam websites at the moment, and we are afraid that you have been harmed by one of them..
We would love to know more about your experience! I unfortunately can't see your order number or email, however we would love if you could reach out to us, so we can find a solution.
Best Regards,
Team Liewood
Refund and Poor Customer Service Experience
I ordered two pairs of toddler sandals and returned one due to sizing issues, covering the return shipping costs myself. Despite following up multiple times, I still haven’t received a refund for the returned item. Customer service insists the refund has been processed, but after numerous email exchanges, all I received was a screenshot without any trackable details or proof of refund. This issue has been unresolved since mid-July and has been frustratingly prolonged. Very disappointed with the service and transparency.
Update as a response to customer team that claims that the refund has been made: The refund has yet to reach my bank account. Despite the previous confirmation of the refund, I have checked several times my account thoroughly and contacted my bank al least three times and there is no record of the amount being credited.
I find it surprising and disappointing that, despite apologizing for the possible mistake regarding my refund, this matter remains unresolved. As a loyal customer, I would have expected a more attentive and proactive approach to addressing this issue, especially given that it concerns a relatively small amount.
Update as of 26.11.2024: After receiving the information regarding the payment details on the 26.11.2024 I realised that the refund was made to a different card, but I had mistakenly been checking for the amount in another account. This oversight on my part led to the misunderstanding, and I regret any inconvenience caused by my error. I sent an apology email to the customer service.
That said, I would also like to note that the communication regarding this matter spanned from 17 July to 26 November 2024. Throughout this time, there were multiple back-and-forth exchanges as I had not received clear proof of payment. This prolonged process added to the confusion and contributed to the delay in resolving the issue.
5 November 2024
Unprompted review
Reply from LIEWOOD
Dear Gohar,
Thank you for making an honest review.
We can see in our system that the refund has been processed and you received mails about this as well.
Feel free to contact our Customer Service if you have any further questions.
Best regards,
LIEWOOD Customer Service Team
Poor customer service
I really like Liewood's creative and beautiful products. However, I must point out the very inadequate customer service I experienced with the company. I have a lamp that broke after less than a year of use. I don't have a receipt, as the lamp was a gift. I contacted Liewood directly to ask them to solve the problem with the lamp that the company produced. The company initially stated that they needed a receipt but that they 'would do whatever they could to help in any case.' However, the help never came, as the company refused to take responsibility for their defective product. The reason given was that the lamp was probably purchased from a retailer, and it’s their policy that applies. For me as a customer, the situation is that Liewood's defective product remains my problem.
1 October 2024
Unprompted review
Reply from LIEWOOD
Dear Camilla,
Thank you for sharing your experience with us.
We are sorry that you have experienced the situation in this way.
Unfortunately, we need proof of purchase to be able to take a complaint further.
Of course, we always endeavour to help all Liewood customers, regardless of where the product was purchased. With that said, we always need proof of purchase in order to start a claim or investigate the matter further. As this has unfortunately not been found in this case, we have not been able to start a claim on the product.
If proof of purchase should turn up, we will of course be happy to help you with your problem.
You are always welcome to reach out for further questions.
Best regards,
Liewood
Very bad product
Very bad product, I got a meal set as a gift when my baby was born. Obviously kept it until I started weaning him, I've been very careful to the cleaning instructions, after the second time in the dish washer the plastic started to peel off badly. And you put "dish washer safe" on the back? Seriously? Shame I cannot even submit a claim, as it was gifted so long ago, it wouldn't make sense, but I had to leave a review to advise DO NOT BUY THIS!
19 September 2024
Unprompted review
Reply from LIEWOOD
Hello Jessica,
Thank you for sharing your feedback with us.
We’re sorry to hear about the issue you’ve experienced with the meal set, especially since it was a special gift.
We strive to ensure our products are durable and meet expectations, and we regret that this wasn’t your experience. Although it may not be possible to submit a claim due to the time frame, we’d still be happy to discuss with you to understand the situation better.
Please feel free to reach out to our customer service team with the product details.
We appreciate your feedback as it helps us continuously improve our products.
Best regards,
LIEWOOD Customer Service Team
Reply from LIEWOOD
Hello Ana,
Thank you for your review.
We are sorry that you are dissatisfied with our product and we wish to support you in the best way possible.
If the product is faulty and was purchased directly from our website, please submit a claim through our portal, which is linked on our claims page.
If you bought the product from a retailer, we recommend contacting them directly due to legal reasons (as the claim is based on the transaction between you and the retailer). The retailer should be able to assist you according to the legislation of the country where the purchase was made. They are also welcome to contact us if they need support in handling the matter.
If the retailer is unable to resolve your claim, please get back in touch with our customer service team, and we will ensure you receive appropriate compensation.
We remain available if you have any further questions regarding the claims process.
Best regards,
LIEWOOD Customer Service Team
Great service
Great customer service
Cute designs
Good quality products
8 February 2024
Unprompted review
Reply from LIEWOOD
Dear customer,
Thank you very much for your review.
We strive to provide you with the best service and products possible to ensure your satisfaction.
Our team remains available if you have any enquiries.
Best regards,
LIEWOOD Customer Service Team
Excellent customer service
Excellent customer service! I had to return an item that got lost in transit for months and they just refunded me money to compensate me for my inconvenience.
26 August 2024
Unprompted review
Reply from LIEWOOD
Dear Nathalie,
Thank you very much for your feedback.
We’re glad to hear our team provided the support you needed. We will share your comments with them and continue striving to offer you the best service possible.
Best regards, LIEWOOD Customer Service Team
I will never shop this brand again. Don’t waste your money.
Some of the articles I ordered from their online store were not delivered (they claimed stock was unavailable) and when I wished to return one of the items I had received, it turned out I had to send it back to their warehouse IN POLAND (!!!) at my expense using a courier. In sum, the cost of the return was so steep that it made it nonsensical to send it back. More so when I now read other comments from clients who have been waiting for their returns for months. Had I known this before, I wouldn’t have placed the order. A waste of money.
3 July 2024
Unprompted review
Reply from LIEWOOD
Dear Marta,
Thank you very much for your review.
Slight discrepancies between the stock showcased on the website and the actual stock can occur when there is a high demand on items with little stock left, such as during sales. In that case, order and their payment will be automatically adjusted to send the available items without further delay to our customers.
We are genuinely sorry for the inconvenience you experienced. Rest assured, we will share your feedback with our team to improve our services.
If you have any questions regarding the situation or about the returns, please contact our customer service, who will be happy to help you further.
Kind regards,
The LIEWOOD Team
No refund
In the middle of March I returned some items from my order and am still waiting for the refund. It has been 3 months already.
16 June 2024
Unprompted review
Reply from LIEWOOD
Dear Lita,
Thank you for your review.
We are sorry you have been waiting for a refund of your order.
Our customer service has investigated to understand this delay and discovered that the parcel had not been delivered yet due to lengthy custom processes on which we unfortunately have little control.
We of course want to help you the best we can and, as explained by email, our logistic team is reaching out to the carrier to understand the reason behind this delay and see if they can provide any support or documentation to facilitate the process and receive the returned items.
Our customer service is monitoring the situation closely to resolve the matter swiftly and will inform you of new updates. Please reach out to them if you receive any update from the carrier.
We are again sincerely sorry about the whole situation and we are actively working towards a satisfactory resolution for you.
Kind regards,
The LIEWOOD Team
Concerns Over Quality and Safety of Liewood Snack Bowls
I recently acquired a set of Liewood Filiz Snack Bowls (4 Pk - Cat Tuscany Rose Multi Mix), attracted by the brand's reputation for quality design and functionality. However, my initial excitement was quickly overshadowed by serious safety and quality concerns.
On the first use and after a dishwasher cycle, adhering strictly to the care instructions provided, I noticed the plastic coating on the inside of the bowls began to peel. This was not only disappointing but deeply concerning, as these products are intended for feeding babies and toddlers, which undeniably raises significant safety issues.
I have since reached out directly to Liewood with my concerns, providing evidence of the defect and requesting an investigation into whether this is an isolated issue or indicative of a wider quality control problem. The primary concern is the potential health risk posed by the peeling material, especially when used in products for young children.
While I have previously been a proponent of Liewood products for their aesthetic and practicality, this incident has necessitated a reevaluation of their safety and durability, especially in items designed for our children's use.
As of now, I am awaiting a comprehensive response from Liewood that addresses these critical safety concerns and outlines the steps being taken to ensure the integrity of their products. This experience has highlighted the importance of not only design and functionality in children's products but, most importantly, their safety and reliability.
3 April 2024
Unprompted review
Reply from LIEWOOD
Dear customer,
For Liewood, children are the most important, which is why we strive to ensure the best quality possible for them.
We always test our products to ensure they meet international standards. Nevertheless, we remain deeply sorry to learn about your experience with the Filiz bowls. We take your feedback extremely seriously and we will forward it to our design and logistic teams so they can investigate with our supplier.
You have since been directly in contact with our team, which has instructed you on the claim process to follow. As explained, our team remains available should you have any questions regarding the matter or need further assistance.
We truly appreciate your feedback and once again apologise for the experience you have faced.
Kind regards,
The LIEWOOD Team
Expensive goods, non-existent customer service, waiting for my refund nearly 2 months after express international shipping
I placed a large order in the sum close to £700.
It took over a month to receive despite a much shorter timeline indication in the website.
Shipped a few items back (only to the sum of £130) on 26 January. Waiting for my refund until now. Useless customer service.
Given the pricing of the goods, I certainly expected a better customer service.
Very disappointed and will not shop with Liewood again. Will definitely discourage other mummies from buying this brand.
26 January 2024
Unprompted review
Reply from LIEWOOD
Dear customer,
We strive to provide quality and safety with our products and we are very sorry to hear about your experience with the deliveries.
Shippings and deliveries from the European Union to the United Kingdom lead to customs processes that can take some time and over which we have no control, unfortunately.
Once a parcel is returned to our warehouse, we process the return and issue the refund within the following 14 working days.
If you are still waiting for your refund after this delay, please reach out to our customer team with your tracking link stating the return date of your parcel and the list of items returned, and they will ensure you will be refunded shortly.
We appreciate your feedback and once again apologise for the experience you have faced.
Kind regards,
The LIEWOOD Team
Winston night light… Hello darkness
In may 2023 we became the proud parents of our very first child. The family and friends were ecstatic and we received a lot of gifts.
Two of them were the Winston night light (cat and rabbit). They were lovely and we used them every night ever since. After a few days the battery wasn’t able to hold it through the night. Sad for a led light but okay we had to plug it in. After a few months the usb connection to recharge it didn’t always work.
So I contacted customer services. They said that they can’t help, but we need the receipt and we need to go through the shop where it was bought. So actually zero help at all. But okay, I left it at that because it ‘worked’ half of the time and we had 2 of them…
After 8 months the usb connection broke of one of the lights. So the led is unusable. I will try to find out who bought the gift, and hopefully we can get a warranty/refund because I never encountered a product that looks this good but is so terrible built. What a shame! But I fear that they’re going to say that it is all our fault…
17 January 2024
Unprompted review
Reply from LIEWOOD
Dear Casper,
Thank you for taking the time to review us here on trustpilot.
Quality is one of our top priorities here at LIEWOOD and we are sorry to hear that our design did not live up to your and ours expectations.
If you have purchased your product from one of our resellers, please contact them directly with your complaint. We hope that you can reach out to the gift-giver, and ask for the ordernumber/receipt, to proceed with the complaint the retailer.
Wishing you a good day.
LIEWOOD
Customerservice
Excellent service client.
15 January 2024
Unprompted review
When a Children's Company Misses the Mark
I'm truly baffled by my experience with Liewood. For a company that's all about children, I expected more heart and understanding, but that's not what I got.
First off, their return policy is misleading. They say returns are free, but I was charged for shipping when I returned an item I accidentally bought. This was hidden in the small print, and it felt sneaky.
Then, one of the things I ordered never showed up. I only discovered it was out of stock when I asked them about it. They did refund me, but why wasn't I informed? It's basic customer care.
Talking about customer service, they were quick to reply, but it was all rather robotic, non-compromising, but always ending with a scripted “have a lovely day.” It felt obviously fake.
And the quality of what I bought? Underwhelming. For a brand rooted in quality and safety for children, wear and tear was rapid. After a few washes, it looked old and worn out.
To wrap it up, Liewood might look good on the outside, but my experience was anything but. They were more about rules and money than really helping out a customer. I wish I'd read reviews before purchasing, and I’d certainly think twice before buying from them again.
14 November 2023
Unprompted review
Reply from LIEWOOD
Dear SK,
We appreciate your commitment to providing feedback on Trustpilot.
At LIEWOOD, ensuring quality is paramount, and we regret that our design did not meet your expectations, as well as our own.
We both have chatbot (if you may contact us there), autoreply on your first email and then we have our reliable customer service agents answering you, when you're contacting us. We are sorry if we sounded/felt distance. Ill share the feedback with them.
We will furthermore look into if our return policy can be communicated any better. We're sorry for this.
Wishing you a pleasant day.
Best regards,
LIEWOOD Customer Service
Very slow and disappointing customer…
Very slow and disappointing customer service.
They shipped my order without the commercial invoice and it got stuck in customs, if it wasn't for me calling UPS Poland the package would still be there !
8 December 2023
Unprompted review
Reply from LIEWOOD
Dear Anais,
We appreciate your feedback for us.
At LIEWOOD, ensuring quality customer service is crutial, and we regret that our design did not meet your expectations, as well as our own.
We sincerely apologise for the inconvenience you experienced with our slow and disappointing customer service, as well as the oversight with the commercial invoice. Your feedback is crucial, and we're taking steps to ensure such issues don't recur. If you have further concerns, please contact our customer service directly.
Wishing you a good day.
Best regards,
LIEWOOD
No free returns hidden
If you don't offer free returns, you should make this clear at the time of purchase, so that you are clear with the consumer. In this case, read the "returns policy" section at the very bottom of the page. I've received a pair of boots that don't fit and I want to return them. I have to pay for the return and insure the goods, which will cost me half the price. To me, that sounds like a scam. I will obviously never buy from Liewood again.
21 November 2023
Unprompted review
Reply from LIEWOOD
Dear Clément,
We appreciate your message and the time you took to share your feedback. We sincerely apologize for any inconvenience caused and want to assure you that we are actively working on improving our return process. We appreciate your patience and understanding during this time.
We strive to provide clear information so you are aware of what to expect. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer service team at customercare@liewood.com.
Best regards,
The Customer Service Team at LIEWOOD
Great service, nothing to complain
Ordered November 8, got it today (November 13), simply great service! Thats how I imagine qualitativ online shopping in 2023 👍
13 November 2023
Unprompted review
Very disappointing experience
Very disappointing experience. I have been a loyal customer for more than 3 yrs buying either from retailers or the Liewood online shop. Their products look very cute but it’s truly a gamble as some are very very low quality..beware that their customer service is non existent to the point you feel you are dealing with a bot instead of a real human on the other end .. baby dinnerware just peels off after a couple meals use and the most worrying part is that their soft giant silicone cubes are turning into powder after some time. When I contacted their customer service and sent photos and that shocking video the moment it happens, they just got back to me saying it’s ok to let the baby consume what is emitted and that they use no harmful substances in making their products ..(!) additionally instead of offering to arrange a courier to pickup the products for examination why this happens or at least offer some sort of replacement or compensation, the representative just ask advised that I can ‘throw them away if I want, it’s up to you’… most insensible and irresponsible company I’ve ever had to deal with. For sure I will throw away the cubes that had cost more than 60€ and will never buy anything from them again. Disgraceful and insensitive considering their products are used by children.. shame
1 September 2023
Unprompted review
Reply from LIEWOOD
Dear Olga,
We are deeply sorry to hear about your disappointing experience with our products and customer service. We would like to extend our sincere apologies for the issues you've encountered.
We fully understand your concerns regarding the quality of our products and the response from our customer service. This is certainly not the standard we aim for, and we take your feedback very seriously. We did not need your product back in the office since we have the product in the office, and will do extensive testing on it.
We apologize for the inconvenience you've experienced, and we want to assure you that we are committed to addressing this issue and preventing such incidents in the future. We have contacted you directly with a solution through our customer service email.
Sincerely,
Laura / LIEWOOD team
Customer service is terrible
Customer service is terrible. Could say “no customer service” at all. Placed an order on the 29th of September. According to their website, the delivery should happen within 3-7 days. Despite the fact that, I sent them several emails to provide me with the tracking number, I still have no response from them. The stuff that I purchased , I needed for holidays that will never arrive on time now, let alone being expensive.
Update: They finally answered, package was not even proceeded yet. Requested refund.
4 October 2023
Unprompted review
Reply from LIEWOOD
We sincerely apologize for the inconvenience you've experienced, and we genuinely appreciate you bringing this to our attention. Firstly, we want to express our regret that your order did not meet the delivery expectations outlined on our website.
The delay in responding to your inquiries and the lack of communication regarding your tracking number are not reflective of the level of service we aim to provide. We understand the frustration this has caused, especially considering the time-sensitive nature of your purchase.
Rest assured, we take your feedback seriously, and we are committed to resolving this issue to your satisfaction.
To assist you promptly, could you kindly provide us with your order number or any relevant details? For us to find the request of refund.
Expensive brand very low quality
Expensive brand. After just 3 times using the plate the coating is already loose. Very bad and unhealty !
If you contact them they won't help you. I can't recommend this company or brand to anyone.
2 October 2023
Unprompted review
Reply from LIEWOOD
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had with our product. We take all customer concerns seriously, and we regret to hear about the issues you encountered with the coating on your plate.
Firstly, we want to express our apologies for any inconvenience this has caused. We understand the frustration that can arise when a product doesn't meet expectations. Please be assured that your feedback has been brought to the attention of our product development team for a thorough investigation into the coating issue.
We strive to provide high-quality products, and it's disheartening to learn that you've had a negative experience. We would like to make things right for you. Could you please provide us with more details about your purchase, such as the order number or any relevant information via email? This will help us expedite the process of addressing your specific case and finding a suitable solution.
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