Lieferando.de - Online Essen bestellen Reviews 

The delivery of my lunch takes almost 3 hours before it arrives at my home.
That is the worse service I have ever seen.

Restaurant often cancel orders after a waiting time in both delivery or collection options!

There is no clear cancellation reason to the customer via the app.

There is no way to make restaurant review for restaurants which often cancels orders.

Worst costumer service ever.
Order was late, no customer service. The resturant had no phone number. Then the order was canceled after 2 hours of waiting

I ordered my food through this app, Lieferando.de. It cost me 33 euros. The food was never delivered and I never got a refund. They lied that they called me to deliver the food even though my phones were active. I made several calls, sent several emails but didn't get any results. They practically stole from me. Doing business with them is a great risk.

My order never arrived the person who was supposed to be delivering said they called me and to at never happened I’ll never use this app again I’ve been waiting for it and it never came.

Lieferando has reached a new low. It’s bad enough that missing items have become routine, but this time, the entire order vanished. The delivery was for my office, which has a video-recording intercom. They falsely claimed we didn’t answer the door or phone, both blatant lies.

Now, their customer service claims the delivery guy left the food in front of the door. Fun fact—they don’t even realize this is an office. We have cameras all over the place, and there was no delivery attempt, no food left at the doorstep, nothing. We just paid 51 euros for their employee’s meal.

No food, no refund, no invoice—this is not just frustrating but a serious issue for a business. Their approach and blatant lies piss me off to the point where I provoke to take legal action for this a few euros. Lieferando is proving itself to be an unreliable, careless service provider with zero accountability.

The worst customer care service !
My order got delayed, it said at start that it needed 40 min, however took like 65 min. Unfortunately i had to leave to work, so i couldnt receive my order. I complain to the customer service care Said and instead of understanding my situation of even paying the order and not eating, he blames me! Not even offering a compensation voucher. Definitely i will boycott Lieferando, i should have stayed with WOLT and everybody does ;)

I had a very disappointing experience with my recent order through Lieferando. The chicken was burnt, overly salty, and completely inedible. On top of that, the bread was dry and undercooked. I reached out to Lieferando to report the issue, hoping for some resolution. However, after their so-called investigation, they did nothing to address the problem or make up for the terrible quality of the food.
I expected better service and accountability from a platform like Lieferando. This experience has left me deeply dissatisfied, and I will think twice before ordering through Lieferando again.

Die schlimmste erfahrung überhaupt; ZERO ACCOUNTABILITY! Delay over 2 hours and no money back, no nothing.

This app should mot have the fight to do business!!!!!!!!!!! PLEASE CONSIDER ALTERNATIVES if you don’t wnat your Sunday night to be ruined!

Didn't receive my order, and when I contacted the customer service, they told me that I told the driver that I didn't order, and they can't help me. They didn't refund my money or offer anything in return, not even an apology

I ordered food from my favourite Italian restaurant in Freiburg My order was given to the driver and he disappeared. It says delivered but not to me ! And driver is now not answering. Maybe interview better delivery persons.

Lieferando failed to deliver my food, and when I reached out to their support team, they suggested I search the entire building for it. I did as they asked but, unsurprisingly, didn’t find the food. Then, they told me to contact the restaurant to see if they’d be willing to cook the order again for free. Understandably, the restaurant refused since they had already handed the food over to Lieferando for delivery.

To make matters worse, Lieferando support told me, and I quote, ‘this is the contract between you and the restaurant.’ Essentially, they washed their hands of the situation.

For anyone considering ordering through Lieferando, please keep in mind that paying a delivery fee doesn’t guarantee you’ll actually get your food,and you may risk to lose the money for food. It feels more like a gamble—maybe better to spend the money on a lottery ticket instead.

Avanti piza is really unprofessional and rude and don’t like and delete this lefrando

Every time I order from Lieferando I swear I will not order again and I delete the app. Then someone convinces me to use it one last time. This time, we got half of our food, we wrote a message and noone replied. After a while they just send us the money back ONLY from the missing items. No offer to bring back the missing items, no apology, nothing. Of course they still charged us 4 euros for delivery costs which don’t even go to the delivery personnel and we are still hungry. This company treats its customers and its employees as a joke.

This app is horrible! I have mentioned several times in the past that they removed the Lieferando voucher and their points program was also deteriorating terribly. They have horrible offers and the points are just piling up.

The customer care agents left with no choice due to the poor leadership within the company said they will roll out better offers in the near future and they are reviewing it internally.

Now these guys have decided to stop the points program and they say utilise all points by 16/12/2024. There are literally no offers to utilise the points. All that has been accumulated will be lost completely.

Absolutely pathetic. Do not recommend this app.

Payment was done but no food from Sushi For You was delivered. After a chat with Lieferando Berlin they said that's our problem and we got no money back.

ordered a pizza took 2 hours to be delivered. However it was the wrong pizza. I then contacted the restaurant at the same time as Lieferando support and the restaurant offered to send it again (better solution than Lieferando which didn’t offer this option). I then received an email from Lieferando saying a new pizza is on the way. After another hour I contacted your support team and gave me an ETA which was initially 10 mins but kept moving. Subsequently the order has been cancelled because the driver finished work. When I called the restaurant they confirmed that the replacement pizza had been picked up 10 min earlier. I also did not appreciate the support agent who then suggests the reason for this situation was because I contacted the restaurant and I didn’t “simply respond directly to what the employee offers you” because they foresaw this situation… if so this should have been communicated earlier. If it’s going to take 2 hours for a delivery due to capacity issues maybe new orders should not be taken out this should be communicated upfront

For 3 months I have asked for my last salary and have always promised with the payment to receive next month.
The next month the didn’t do the payment again and over again.
I don’t recommend to use this company for how they deal with with their employees and for their bad behavior with clients.

Never had problems with them, unlike Uber eats.