We got Scammed. We ordere food from Brugermaister Hermanplatz, 4 burgers. The delivery guy came, wasnt able to find our house, they didnt call or ring the bell in any way. The delivery guy lied a... See more
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Extremely threatening experience. Yesterday, a driver who came to deliver yelled at me and became threatening because he couldn’t find a way to ring the doorbell and open the door. Instead of ca... See more
Company replied
At the moment, I am in a small but picturesque city and ordering online is something I would do from time to time. Fortunately, most of the food places on this APP are the ones I go in person. It woul... See more
Company replied
Unacceptable! I have been their customer for years. They didn't deliver the food, but said they did. Then I wrote them, and they said they can't refund since their courier map tells them my order was... See more
Company replied
Company details
About Lieferando.de - Online Essen bestellen
Written by the company
Über Lieferando.de
Written by the company
- Deutschlands führende Online-Essensbestellplattform
- Auf Lieferando.de können hungrige Kunden deutschlandweit bei über 15.000 Restaurants online bestellen. Die Bestellungen werden entweder vom Restaurant selbst oder mit der orangen Lieferando.de E-Bike-Flotte ausgeliefert.
- Bestellen wo und wann immer Du möchtest
- Mit der iOs und Android App oder über die Website einfach zu Hause, im Büro oder unterwegs bestellen und aus vielen Zahlungsmöglichkeiten wählen. Je nach Restaurant kannst Du mit PayPal, Bar, EC- oder Kreditkarte, Klarna, Bitcoins und vielem mehr bezahlen.
- Vielfalt zu Dir geliefert
- Ob italienisch oder griechisch, Poké Bowl oder Burger - auf Lieferando.de findest Du sicher etwas für Deinen Geschmack. Dein Lieblingsrestaurant ist noch nicht dabei? Hier kannst Du es empfehlen: www.lieferando.de/empfehlen
Contact info
Am Karlsbad 16, D-10785, Berlin, Germany
- +49 (0)30 609 88 548
- info@lieferando.de
- lieferando.de
2.0
Poor
23K reviews
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Twice over 1 hour delay with no updates.
The second time now I have waited over an hour for my delivery which I pre-ordered for a specific time. I received no notifications for the delay, the progress, the reasons and then no compensation in any way. I’m moving to Uber Eats.
17 September 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello,
We are sorry that you had such an experience with your order.
If you have any questions or issues regarding your order, please send an email to info@lieferando.de so that we can resolve your issue. We are also available at any time via our social media channels.
We thank you for your understanding and wish you a pleasant week.
Kind regards
Doreen
Team Lieferando.de
I've been charged for an order I didn't place.
The company took money from my PayPal account for an order I did NOT place in Germany, while living in the Netherlands under a completely different address. While I have mailed customer support about this, the company has failed to reply to my message that's now three weeks old. It's a terrible shame, a downright theft.
15 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi,
Thanks for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Serhat
Team Lieferando.de
Bad UX
The website has too many bugs to count, the user experience is clunky and particularly made annoying by the slow loading times. To top it off, now they're forcing users to create an account instead of using cookies (like they previously did) to remember user details. In the year 2025, auto-filling delivery info is just a tap away from a modern mobile browser so the excuse that "it's faster" doesn't hold.
Update: of course they did it the user account enforcement as a ploy to send users marketing emails, despite not signing up for them - likely to have an excuse around GDPR regulation.
2 September 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Liz,
Thank you for your feedback.
We are very sorry that you are not satisfied with our app.
Please send us a message to androidapp@takeaway.com with a more detailed explanation. We will then forward this to the relevant colleagues. We are always working to improve.
Kind regards,
Mari
Team Lieferando.de
Over one hour waiting time for a simple…
Over one hour waiting time for a simple BigMac menue from a restaurant that is 10min away by foot...
McDonald's, Hannover, Georgstraße...
30 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Matthias,
Thanks a lot for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Serhat
Team Lieferando.de
No food no money back
We ordered food and payed wirh PayPal.
The Restaurant never got the order.
Money was not refunded.
26 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning,
We apologize for the inconvenience.
Please send us a message with your order number to support@lieferando.de or via the usual social media channels so that we can address your concern.
Best regards,
Dilan
Team Lieferando.de
It is so good it makes me fly away and…
It is so good it makes me fly away and i a. Going crazy bc it is so good and it is like to be my dreams come true
24 August 2025
Unprompted review
The delivery never showed up or called…
The delivery never showed up or called us even though we waited in the lobby of our hotel for almost an hour. After contacting Lieferando they said the delivery tried calling, which was not the case, and refused a refund or new order being sent out. After insisting they stopped replying. Felt very cheated by Liesferando and it seems like this is a common practice for them. Will never use again.
23 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Max
Thank you for your message.
We are very sorry that your order could not be delivered.
Please note that in the event of unavailability on your side, our options are limited. If the driver was unable to reach you during the delivery, we are unfortunately unable to guarantee a refund.
These conditions are clearly stated in our Terms and Conditions beforehand.
You are welcome to contact us via our social media channels so that we can review your case once again.
We thank you for your understanding and wish you a great day ahead.
Best regards
Manuela
Team Lieferando.de
Ordered Food and waited 1 hour for…
Ordered Food and waited 1 hour for delivery... and they forgot the drink. Very frustrating. Restaurant was around 10-11Km away and the delivery boy offered to go back and bring my drink, on his Bicycle.
After a brief conversation with him I realized other delivery apps use Cars, motorbikes or even an electric bike.
Bless his soul, but I found this so ridiculous. He would have only reached me on time for breakfast.
The app is also horrible to navigate on. Better off with Uber eats next time.
22 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Sandra,
We are sorry that you had such an experience with your order.
If you have any questions or issues regarding your order, please send an email to info@lieferando.de so that we can resolve your issue. We are also available at any time via our social media channels.
We thank you for your understanding and wish you a pleasant week.
Kind regards
Doreen
Team Lieferando.de
The delivery time is a lie
The delivery time is a lie, and the virtual assistant is unhelpful.
19 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Vanessa,
We're sorry to hear that.
Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible.
Kind regards
Serhat
Team Lieferando.de
Customer service is not readily…
Customer service is not readily available, waiting 2 months now for feedback on an order that was never delivered. - and replying with an automated message that you receive an unprecedented amount of messages is not helpful at all, hire more people because that sounds like a Lieferando problem.
31 May 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning,
Thank you for your feedback.
We apologize that you have not yet received a response to your complaint.
We are currently receiving numerous enquiries and messages, which is why processing times are longer than usual. Furthermore, we will, of course, respond to your message, but we kindly ask for your patience.
You can also contact us at any time via our social media channels so that we can look into your case directly.
Best regards
Mari
Team Lieferando.de
No food or refund
No food or refund. Liferando did 0 investigation just said seller will not refund and that's it. And until today o got no refund nor food. Seems like charge back is only thing that guarantees refund. Will avoid these crooks in future.
3 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey
We’re really sorry that your food wasn’t delivered, but the amount was still charged. I also want to sincerely apologize for the negative customer experience you had to go through.
Unfortunately, we’re unable to process your request without further information. Please send us an email at info@lieferando with your order details, and we’ll take care of it as soon as possible.
Alternatively, you can also reach out to us anytime via our social media channels.
Best regards
Manuela
Team Lieferando.de
A total failure to deliver my order
A total failure to deliver my order, for which I paid €69.59 via credit card. A deeply frustrating and unprofessional experience. I paid €69.59 for an order on Lieferando.de that never arrived from POMPOM chicken joy - Lorrach. After waiting almost three hours, my attempts to contact both Lieferando and POMPOM chicken joy were completely ignored. To be charged for a service that was never provided and then met with total silence feels utterly unacceptable. I am disputing the charge and closing my account with Lieferando.de, as this felt less like a service failure and more like being scammed!
5 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Costin
We’re really sorry that your food wasn’t delivered, but the amount was still charged. I also want to sincerely apologize for the negative customer experience you had to go through.
Unfortunately, we’re unable to process your request without further information. Please send us an email at info@lieferando with your order details, and we’ll take care of it as soon as possible.
Alternatively, you can also reach out to us anytime via our social media channels.
Best regards
Manuela
Team Lieferando.de
these guys make the greatest pizza in…
these guys make the greatest pizza in dülmen...in münsterland
..and i believe...in the world!
great guys and i love your pizza!! it's the best of the world!! you are the best and i love you!
5 August 2025
Unprompted review
Scammed after ordering food.
First day in germany.
Hungry and ordering food.
Ordered 3 hours ago. They have a fake phone number.
Food never came. Money is gone from my bank
In netherland "thuisbezorgd" is the best.
Lieferando is the worst app i ever used in my life
I already send a email to support. Give me my money back and i delete this shitty
Company i ordered from: Loco Chicken Brühl.
Avoid this place.
4 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
We're really sorry about that.
We're currently receiving a lot of messages, which is why processing times are longer than usual. We will of course respond to your message.
You can also contact us at any time via our social media channels so that we can look into your case directly.
Best regards,
Doreen
Team Lieferando.de
Very late
They tell 40 min. waiting time, after 40 min. They send the delivery driver to a location far far away compaire to the road betteln the restaurant and my location, after 10 more minutes I need to wait for another 15 min. For the driver to reach my location while he does he loses several Times his location so I can not track him the hole way to me. I need to say I order food cause I want to est at a certain time, if it takes longer mood Burger Steglitz ahould call me and tell that it takes more than the prevoius Show 40 minutes.
3 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Khalil,
thanks a lot for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Betül
Team Lieferando.de
Bad experience and no support
Bad experience and no support. Chat just keeps giving the same answer but no solution. No human available. Terrible customer experience
3 August 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi,
We're sorry that you didn't have a good experience with our chatbot.
You can reach us at any time by email at info@lieferando.de and also via our social media channels. Please describe your issue to us and we will help you further.
Best regards,
Doreen
Team Lieferando.de
Hacked right after using Lieferando
Their website info seems to be compromised or monitored. I accidentaly wrote my code for my email instead of phone number on the website and minutes later my account is breached.
29 July 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Noa,
Thank you for your message.
I am very sorry that you are having a problem with your customer account.
You can only log in to your Lieferando account after entering the security code that was sent to the e-mail address you provided.
Please send us a more detailed message by e-mail to support@lieferando.de or contact us via the usual social media channels so that we can look into your issue.
Best regards
Artum
Team Lieferando.de
Worst support
Worst support. No options to cancel orders. Recently delivered food after 2 hours.
16 July 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning John,
Thank you for your message.
I am very sorry that the order was delivered late.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check your request.
For last-minute change requests, such as canceling an order, we recommend contacting the restaurant directly. This way, your request can be processed as quickly as possible. You will find the contact details in your order confirmation.
Best regards
Artum
Team Lieferando.de
I had worst experience
I had worst experience, as order was not delivered after 2 hours and when I called the restaurant cancelled the order
14 July 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Shreshth,
Thank you very much for your message.
I am very sorry that you had such an experience.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check and process your request.
Best regards
Artum
Team Lieferando.de
They take the Money from my bank…
They take the Money from my bank Account and didn t place any Order !! And the Chat it s horrible , they say can t help
14 July 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Daiana,
Thank you for your message.
I am very sorry that you have not received your order.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check and process your request.
Best regards
Artum
Team Lieferando.de
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