Lieferando.de - Online Essen bestellen Reviews 

I am a restaurant partner working with Lieferando in Germany.
I have been waiting for more than 6 weeks for payouts that now exceed €3000.
Orders are still coming through normally, but the payments are not being transferred to my account.

I have contacted partner support multiple times by email and phone but the issue remains unresolved.

This situation is very concerning for a small business that relies on regular payouts.
I kindly ask the Lieferando partner support team to urgently review this case and resolve the outstanding payments.
ID : 10454523

ordered at 6:23 to pizzas and delivery was scheduled for 30-60 min later. Called restaurant at 7:40 and while system claimed food was on its way and restaurant confirmed that system said food was picked up the pizza was there getting very cold and old. chatting with Lieferando support was as useless as flying to Mars. remember - 30 years ago there was a promise. deliver on time or deliver for free. what happened to accountability.

Once you place an order, you'd better start praying. There is no guarantee that the order will arrive in an hour or 10 hours. The customer care chat is useless and support is nonexistent. It is a game of chance once you order and as a diabetic i almost went into a low blood sugar crisis because of them.

I am now explaining this for the sixth time to different people in your company.
My order was NOT delivered.
The address in your system was incorrect. You can verify this through the GPS data — the driver was at a location that was NOT the correct delivery address. He attempted delivery but couldn’t complete it because the address in your system was wrong. As a result, he returned the order to McDonald’s.
Your system is marking the order as “delivered,” but it was not delivered. The food is not in my hands. It is back at the restaurant counter due to an error in YOUR system.
I am requesting a full refund. It is not acceptable to refuse a refund based on a false “delivered” status when the order was never received. This situation is clearly caused by a system error on your side.
Please escalate this case and process my refund immediately.

Bad ux poor support

Worse. Waiting for 2 h for a destination of 2 km. Never again!

They will say that your food was delivered when it wasn’t and they will not issue a refund

The customer service is the absolute worst and the chatbot is ridiculous. They straight up lie about delivery.

Paid, waited, never got the food!
Got an email saying that’s my fault.
I was literally next to the doorbell with my phone.
Said they couldn’t reach me.
I would say they didn’t try …
No food and shitty support.

Enjoy your food if you get it 😂
And you can tell me to email you at info@(at)lieferando.de …
but you’ll say it’s my fault in the end

As merchants running multiple takeaway stores on Lieferando, our experience with the platform has been increasingly frustrating.

The merchant support and delivery portal are largely unresponsive. When issues arise, “support” often exists only to notify us after a refund has already been issued to the customer without any prior evaluation, investigation, or verification of the case with the restaurant.

We understand and respect the idea that customer satisfaction comes first. However, Lieferando seems to operate under the assumption that customer dissatisfaction is always the restaurant’s fault, which is simply not true. In many cases, problems are caused by delivery delays, rider issues, or system errors, these factors completely outside the restaurant’s control.

Despite this, Lieferando routinely refunds customers by cutting the restaurant’s payout, even when the restaurant has already produced the food correctly and on time. There is no case-by-case assessment, no fair dispute process, and no compensation for production costs. The priority appears to be pleasing the customer immediately, regardless of who is actually responsible.

If Lieferando wants to maintain long-term partnerships with restaurants, it needs to balance customer satisfaction with fair treatment of merchants. At the very least, when delivery-related issues occur, Lieferando should bear the reimbursement cost or compensate restaurants for their production expenses.

Right now, the system feels one-sided, dismissive of merchants, and unsustainable for restaurants trying to operate responsibly on the platform.

late deliveries and all customer service has been replaced with AI slopbots, very unhelpful,

Ordered dinner with a 45-minute ETA. Lieferando suddenly changed delivery to tomorrow. Restaurant confirmed food was ready, but Lieferando failed to send a driver.

Chat support was a joke—only automated replies. Phones unanswered. Emails kept lying: “wait 45 minutes,” then “15 more minutes,” again and again.

Food arrived over an hour late, stone cold, and ruined. Lieferando blamed the tracker and took zero responsibility. No apology. No care.

This service is unreliable and dishonest. App deleted. Never ordering again.

There is no customer service. Only a bot, who tells you that you cannot cancel your order.
Today we ordered dinner and waited for 90 minutes. The bot didn't do anything. The restaurant said, it's Lieferando's courier, and they cannot do anything.
After 90 minutes, the order seemed to be "delievered" in their system. But we haven't received anything. We lost money and time because of this incompatible business.

Absolutely worst. No customer care. Order was never delivered and no one to assist. Virtual assistant gives same answer every time. No action taken.

I ordered dean and David and they did not deliver the order on time and it took over 2 hours .. when I called dean and David and told them that they should be transparent in the time they take for the order on Lieferando , they said if they did that it would be a problem between them and Lieferando… I do not know whose problem this is … but since I ordered via Lieferando and their vendors have a prob with being honest on time with Lieferando , I think I would rate Lieferando service dismissal for putting such vendors and having such dishonest relationships

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Ordered Chinese food on Dec 31, 25! payed with a giftcard over 70€!! The oder was not recieved by the restaurant, but the money was gone!!! Sent a few complaints to Lieferando, no response so far!!!
I would like to give 0 stars or even - Stars!!!Never again Lieferando!!! Herbert Helmer, Munich

At the moment, I am in a small but picturesque city and ordering online is something I would do from time to time. Fortunately, most of the food places on this APP are the ones I go in person. It would be helpful all food providers would implement realtime GPS delivery system that reflects reality. Otherwise, this service is awesome and I am currently pleased.

It's been over one hour since I placed my order and Lieferando says my order is not yet being prepared. I called the restaurant and they said they have already made and sent my order my way. I have no updates on Lieferando's website. I cannot know where the delivery person is with my order or if they are coming at all. I tried all possible ways to contact Lieferando and there is NO way I can speak to a human. The chatbot is useless and gives me no options. I am starving, waiting for my food which was ordered one hour and thirty minutes ago, I cannot ask for cancellation nor a refund, I have not received my food. This is the worst system for food delivery I have ever seen!