Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more
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On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more
Company replied
It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more
Company replied
The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more
Company details
About Liberty First Credit Union
Written by the company
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.
We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.
CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com
Discover More:
Contact info
501 N. 46th St, 68503, Lincoln, United States
- 402-465-1000
- info@libertyfirstcu.com
- libertyfirstcu.com
4.7
Excellent
417 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Friendly and accommodating!
Chris, in Seward, was wonderful! I will definitely recommend him to my friends when or if they are looking for a new place to bank. They were very accommodating when I could only make it in on a Saturday. Everyone I came into contact with was very friendly.
12 October 2024
Reply from Liberty First Credit Union
We are so glad to hear you had a great experience and that Chris could help. Thank you for being a member of Liberty First.
Reply from Liberty First Credit Union
We are so glad to hear you had a great experience. Thank you for being a member!
Reply from Liberty First Credit Union
Thank you for the review. We are glad you had a good experience.
Car loan
Had a wonderful experience getting a new car loan as well as refinancing my previous car loan. Interest rates can’t be beat!
21 September 2024
Reply from Liberty First Credit Union
We are so happy to hear that you had a great experience. Thank you for being a member of Liberty First Credit Union!
Customer friendly process from start to…
Customer friendly process from start to finish. Best rates in Omaha.
18 September 2024
Reply from Liberty First Credit Union
We are so glad that you had a good experience. Thank you for being a member of Liberty First.
Bridgette was great!
Bridgette was great!!
Very helpful. Answered my questions promptly and completely.
7 September 2024
Reply from Liberty First Credit Union
That you for the review and we are glad that Bridgette was able to help you!
Reply from Liberty First Credit Union
We are so glad that Nellie was able to assist you. Thank you for being a member of Liberty First!
Easy to communicate with
The employees I interacted with were great and took me through the auto loan process in a breeze.
31 August 2024
Reply from Liberty First Credit Union
We are so glad you had a great experience. Thank you for being a member of Liberty First.
Helpful service
Problem resulted. Nellie helping results the issues.
3 September 2024
Unprompted review
Reply from Liberty First Credit Union
Thank you for your feedback! We're glad Nellie was able to help get you taken care of. We look forward to serving you and your family in the future!
⭐️⭐️⭐️⭐️
Nigel was amazing to work with! He answered all my questions and made the loan process easy!
21 August 2024
Reply from Liberty First Credit Union
Thank you so much for your kind words! We're thrilled to hear that Nigel provided such a positive experience for you. Making the loan process easy and answering all your questions is exactly what we aim for. If you need anything else, don't hesitate to reach out. We're here to help!
Chris in Seward did a fantastic job of…
Chris Shipley in Seward did a fantastic job of helping me. I mistakenly thought there was an error with a transaction, and he took the time to explain things to me. He was professional and courteous.
7 August 2024
Unprompted review
Reply from Liberty First Credit Union
We are so happy to hear that you had a great experience with Chris. Thank you for being a member of Liberty First.
Account Closure
I had the pleasure of working with Loan Officer Ellie Persson over several days with my account and I must say that I was very pleased with her professionalism! From beginning to end, how she approached the situation to resolving the issue was done to make sure her customer was completely satisfied. Ellie, I appreciate you and thank you once again for all your help!
8 August 2024
Unprompted review
Reply from Liberty First Credit Union
We are so glad that Ellie was such a great help! Thank you for being a member of Liberty First Credit Union.
Bridgette was very knowledgeable and…
Bridgette was very knowledgeable and courageous she saved me a lot of money in interest the process was very simple and fast definitely recommend liberty first give them a big 👍thank everybody
25 July 2024
Unprompted review
Reply from Liberty First Credit Union
Thank you for sharing. We are so glad you had a great experience, and that Bridgette could help you.
Miscommunication
Turnover pushed back closing. Miscommunication and different messages coming from different employees made our experience stressful and unpleasant.
29 June 2024
Reply from Liberty First Credit Union
Thank you for sharing your feedback. We sincerely apologize for the delays and the miscommunication you experienced during the closing process. We understand how stressful and unpleasant this must have been for you, and we're truly sorry for any inconvenience this caused.
Please know that we are addressing these issues internally to ensure better coordination and communication among our team members. Your experience is important to us, and we are committed to making improvements to prevent such situations in the future.
If there is anything specific we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your patience and understanding.
Excellent service..
9 July 2024
Reply from Liberty First Credit Union
Thank you for your review, we are glad you had a good experience.
Straight forward, fast, efficient process!
Straight forward, fast, efficient loan process.
Highly recommend!
29 June 2024
Reply from Liberty First Credit Union
We are so glad you a good experience with the loan process. Thank you for being a member!
P in personal!!
Evie and Susan were both very helpful and friendly. I enjoyed talking with them both. Banking is so much better when it feels like the employees truly care about their members. They both put the Personal in personal banking.
26 June 2024
Reply from Liberty First Credit Union
Thank you and we are glad you had a great experience with Liberty First. We are happy to have you as a member!
Excellent service and good rates.
18 June 2024
Reply from Liberty First Credit Union
Thank you, we are glad you had a great experience!
Customer Service
From the auto loan pre-approval through closing, our service experience was excellent!
23 June 2024
Reply from Liberty First Credit Union
Thank you so much for your kind words! We're thrilled to hear that your experience with our auto loan process was excellent from start to finish. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Enjoy your new vehicle!
Great Experience…
Had a positive experience doing Business with Susan not sure how to spell her last name , the loan officer at 56th, she was very courteous and professional, answered all my questions and informed me of the many products Liberty has to offer
21 June 2024
Reply from Liberty First Credit Union
We are so glad to hear you had a great experience with Susan. Thank you for being a member of Liberty First!
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