Liberty First Credit Union Reviews 

417
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Matt Johnson in the lending department is the man! He continuously astounds me with his customer service, knowledge, and expertise of all things loan related. He’s so personable, friendly, helpful and... See more

Company replied

Rated 5 out of 5 stars

On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to m... See more

Company replied

Rated 5 out of 5 stars

It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind a... See more

Company replied

Rated 5 out of 5 stars

The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough i... See more

Company details

  1. Credit Union
  2. also in
  3. ATM
  4. Car Finance and Loan Company
  5. Financial Institution
  6. Mortgage Lender

About Liberty First Credit Union

Written by the company

Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals. We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.

Discover More:

CHECKING
AUTO & PERSONAL LOANS
CREDIT CARDS
HOME LOANS
Visit libertyfirstcu.com

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(417)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This my other experience with another…

This my other experience with another bank and similar process. The staff was nice and very helpful.

31 December 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a good experience.

Rated 5 out of 5 stars

The entire process of setting up a loan…

The entire process of setting up a loan for consolidation as well as refinancing my car was flawless. Joe Evans was super and made it so easy on my end to accomplish these things. He was so thorough in explaining things and what I needed to do on my end. I am impressed with the LFCU site, dashboard, ease of setting up external accounts, paying loans, etc. It's been a wonderful experience!!

17 December 2024
Rated 5 out of 5 stars

Professional

Professional, personal and quick at providing services and information

15 December 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a great experience. Thank you for being a member of LFCU.

Rated 5 out of 5 stars

Excellent service

Excellent service! They did what they could to make sure the loan was serviced speedy and easy!

21 December 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a great experience. Thank you for being a member of LFCU.

Rated 5 out of 5 stars

Doris was amazing!

Doris was amazing! She looked through my finances and made suggestions to maximize my money! She made the experience so easy and stress free!!!

12 December 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a great experience at Liberty First!

Rated 5 out of 5 stars

Excellent

Employees are knowledgeable and easy to work with.

10 December 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for your review. We are glad you had a good experience with us.

Rated 5 out of 5 stars

Pleasant

Pleasant, informative

15 November 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for your review.

Rated 5 out of 5 stars

Lowest interest rates

Easy to refinance with the lowest interest rates for auto loans among the Lincoln area. Saved about 200 a month just from using Liberty first. Very helpful.

8 November 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so happy we could help you save money. Thank you for being a member of Liberty First!

Rated 5 out of 5 stars

Very easy and professional

Very easy and professional

13 November 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for your review. We are glad that you had great experience with Liberty First.

Rated 5 out of 5 stars

Friendly

Friendly, helpful, customer service! Knowledgeable and willing to answer questions.

9 November 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you, Judy. We are glad you had a good experience and thank you for being a member of Liberty First.

Rated 5 out of 5 stars

Bridget is the best Loan officer I’ve ever encountered!!!

On November 7th, I applied for and got approved for an auto loan. Bridget has been incredibly helpful throughout the entire process. She also added insurance to the loan in case something happens to me, which really eases my mind. Additionally, she handles personal loans, auto loans, and motorcycle loans. I highly recommend her for any of your financial needs.

7 November 2024
Unprompted review
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you for the great review and being a member of Liberty First. We are so glad Bridgette was such a great help!

Rated 5 out of 5 stars

The loan officer that worked with me…

The loan officer that worked with me (Shawna) was absolutely delightful!
Very knowledgeable and explained things in a way that I understood all the details with ease. I appreciate her time and great communication!

22 October 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are happy to hear about your great experience with Shawna. Thanks for being a member of LFCU.

Rated 5 out of 5 stars

Everything you'd expect and more.

A truly personal, patient experience. No high pressure, no upselling, no rush. It's local and personal. I cannot recommend LFCU enough.

22 October 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you, Jonathan. We are glad you had a great experience with LFCU.

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience, Mr. Chris Shipley was to the point answered all of our questions, made things go so smooth we actually thought this is to smoothly. He was very quick efficient kind and courteous. I was late getting information to him on the Friday like at almost 5 o'clock and he was ready for us Monday morning by 8:30am. Overall was an absolute great experience don't know what or anything that could/would be better. Will be a returning customer and will most definitely recommend anyone to him.

Thank you
Cory & Lacey Broeker

20 October 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad you had a great experience with Chris. Thank you for being a member!

Rated 5 out of 5 stars

Chrissy Beaman was an absolute pleasure…

Chrissy Beaman was an absolute pleasure to work with. She went over my options and provided me a great solution that will be very helpful for me.

26 October 2024
Liberty First Credit Union logo

Reply from Liberty First Credit Union

We are so glad that Chrissy was so great! Thank you for being a member!

Rated 5 out of 5 stars

Car loans that make sense and are for you not the car dealer

This is a very people dedicated company, they helped me get a lower interest rate and decreased the number of years for the car loan and kept the payment where I could afford it, I would recommend doing business with Joe the loan officer , to anyone needing help with especially car loans or anything thing else financially related,

31 October 2024
Unprompted review
Liberty First Credit Union logo

Reply from Liberty First Credit Union

Thank you, Cheryl, we are so glad you had a good experience with Liberty First. Thank you for being a member!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look