I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
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Review summary
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All was great but thought price was 20% more than it should have been and wish shipping ground shipping was included in price Part worked perfect!
The part I received was the correct one & the color match to the interior of our car was exact. The online purchase was easy & this vendor had the best price I could find including local car dealershi... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
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4.2
Great
722 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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I ordered some seals for the valve…
I ordered some seals for the valve covers and spark plugs. There are 8 spark plugs but only 7 seals came in the packet. I only noticed when the work was already being done and everything was opened up. Ended up having to use the best of the old ones for the 8th spark plug tube seal. Not ideal.
30 January 2026
Reply from LexusPartsNow.com
Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We appreciate you bringing this to our attention.
The Lexus name would be lost without…
The Lexus name would be lost without this site. Doing ( gods work )
30 January 2026
Quick delivery and the mats are just…
Quick delivery and the mats are just perfect. Thank you,
30 January 2026
Exactly what I needed and they were…
Exactly what I needed and they were shipped in a timely fashion.
30 January 2026
Good price
Good price. Fast shipping. Order was correct. I think that's really all we are looking for when buying parts online. Thanks.
30 January 2026
Site easy to navigate parts arrived…
Site easy to navigate parts arrived quick no complaints
30 January 2026
Excellent OEM Lexus parts
Excellent OEM Lexus parts! Fantastic prices & quick shipping, plus very well secured in package when arrived
30 January 2026
Very cool and easier to deal with it
30 January 2026
Crooks
Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.
23 January 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
We have found 2 orders associated with your review, and one order had an RMA ticket.
Since the RMA was not authorized, we were not able to see if any parts were returned to inventory.
We have requested for more information on Trustpilot, please take your time to fill in as many details as possible. We appreciate your cooperation.
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!!
Website is inaccurate with parts it told me the parts I highlighted fit the side that it didnt, only found this out on delivery then they charged me a 20% restock fee $37+ shipping costs out of my pocket, just to put it back on a shelf. They wouldnt work with me on it to get me an actual pair or the restock fee waived or adjusted. They sent me 2 same side ball joints as apparently they dont have a pair. Contacted their chat support this clown michael joined with an attitude and continued to glaze over what i wrote, arrogantly, Then disconnected me with a tantrum. Will file a chargeback and never use this site again. Will make my voice heard also so these scammers will be exposed. DO NOT USE THEM!
21 January 2026
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
Providing helpful customer experience is our utmost priority, and we take this issue very seriously. We are currently reviewing this concern, and addressing the matter internally to ensure our team meets the level of professionalism our customers deserve.
That said, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Terrible
Terrible, company. Very slow response times to questions. Their return policy doesn't make any sense. I ordered a part and opened the package to see if it was the correct part. It was not. They won't take it back because the bar code is ripped. The bar code sticker is used to tape the package closed. How else are you supposed to open the package?
5 January 2026
Unprompted review
Reply from LexusPartsNow.com
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Parts were shipped in a timely manner, and they fit and function perfectly. anner
Parts were shipped in a timely manner
31 December 2025
LexusPartsNow shipped me a different…
LexusPartsNow shipped me a different color part as the color ordered is no longer available. Fine, but LPN still charged me the higher price for the special color. I called them to report and was advised to file for a partial refund online. Did so and was denied.Part works fine and delivery went well. Yet, there's a caution on ordering from LPN again as they don't understand basic rules of commerce.
30 November 2025
Unprompted review
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