Lexus Reviews 574

My last Lexus car.
Appalling customer sevice. Had my RX 450 for 6 months ago. Service non existant. Ready to go on holiday Boot lid would not open, Phoned my Lexus centre in Poole to explained that I could not open the boot lid and needed to pack in my suitcases to catch a ferry that night. No one available to give me technical help. Explained I was catching a ferry but was advised " no you must bring it up to the service centre, which means I would miss my overnight ferry crossing. Tried the service centre in Southampton advised all operatives were busy. Tried Lexus customer service UK. Again no one available, but a customer service telephone operative said I will down load the manual and search on Line. After maybe 10 mins of an non experienced telephonist I gave up. Load my luggage over the rear seat and see if the Europeans can assist better than UK.
Cost of my New Lexus £80,000 Do not waste your money will sell you a car buit no back up. Will look for an alternative brand next time.

My honest opinion…terrible..absolute liars…customer services at Jemca are useless too…my honest opinion keep your car away…find a local garage…i have had a Lexus for 10years and this particular branch has gone from average to rubbish …especially their after sales manager, he is a slimeball. No point complaining as stupidly they send complaints to him. Best advice- put in a dispute with your credit card company.

I have just taken delivery of my new Lexus UX, purchased from Lexus Carlisle, and the experience from my first enquiry to delivery was exceptional. My contact, Natasha, who was phenomenally professional, informative, and helpful throughout all my enquiries and in arranging the finance.
Furthermore, I was delighted to have my car delivered by Simon, who drove seven hours from Carlisle to Essex and still provided phenomenal advice on how best to utilise the car's key features.
Thank you, Lexus Carlisle, for a seamless experience from start to finish

I have ordered a new RZ tukumi 450e. Ordered on the 28/06/2024 and informed delivery was the 8 July, this changed to 4 July then 19 July then informed unsure when delivery will take place. I have purchased Two other vehicles from Lexus without any issues but this will be my last, as i have lost confidence with the company due to poor communication and service. Need to get their act together.

After dropping the price of my 24 reg NX450+ Takumi by £5,000 after I just bought mine, Lexus customer service do not reply to a query requesting more background. Follow up with message to Lexus CEO and get a copy and paste response saying that it was a commercial decision with no response to my actual reply. They have the cheek to say I am a valued customer.

My first and last Lexus

Bought a brand new Lexus NX350H and eighteen months in its ready for a new set of tyres, no problem you would think, until you discover that not only are there none in the UK but none in Europe either (235/50/20) Run Flats!! the run flat seems to be the issue here I have to say, but should we have a tyre failure basically the car is off the road which for a £50k I don't think is acceptable?
so believe it of not I an on ebay trying to get repaired used tyres just to get us away as I have been searching for over 5 weeks and we are sub 2mm

I have been a Lexus Wolverhampton customer since 2017 when I purchased a new NX. Recently this March I purchased a new RZ, I am more than satisfied with my purchase. The sales team has been wonderful especially Ashley Raju who helped each way to make it easy for me. The service team especially Connor Fischer have been on hand each time to help with everything. Every small detail they go above and beyond for me. After reading other reviews I'm surprised but I feel so happy and lucky that everyone at Lexus Wolverhampton is so friendly and helpful. I couldn't wish for a better team of people to look after me, I'm blessed to have them. I would like their hard work and enthusiasm to be commended and long may it continue. I hope that other people can also experience amazing things as I have done at Lexus Wolverhampton. Thank you to Ashley and Connor at Lexus Wolverhampton and the whole team.

I bought an LBX in Marchfrom Lexus in Cambridge. The windscreen washer never worked. They tried to fixing it, I was told they they had to order a particular part. It's mid July, I am still waiting. Tried contacting but have had no joy. I was going to get another lexus but have now decided against it

Once again, Lexus Guildford has excellent customer service and a great enthusiasm for helping its customers.
It's very hard to say no to the best offers, thank you very much Ashlynn Moss
Business Manager and Soyaib Dabhelia
Senior Sales Executive.

Greg went out of his way to help us at Poole Lexus! We will be visiting again in the near future to make a purchase! Excellent service! Thank you!

All Lexus RX450 cars need to be recalled due to security issue, very easy to steal them apparently. My Mrs feels nervous and uncomfortable driving car around or leaving in any car parks.
We have already experienced once they tried to steal ours and also their own lexus insurance is refusing to insure due to this issue.

Ordered a new LBX in march from Lexus Wolverhampton initially all went well and the car arrived ahead of the set delivery date. unfortunately on the handover things were less satisfactory we were kept waiting for over an hour before the car was ready and even after that no one had noticed during the pre delivery checks that the tyre pressure warning light was on. The sales assistant had great difficulty pairing our android phones and setting up the Lexus app
The car had been ordered with mudguards none were fitted we were informed they were not yet available.
After the tyres were inflated to incorrectly high pressures we left the dealership feeling very disappointed two weeks later I was informed the mudguards had arrived I booked the car in and received confirmation from the service department
On arrival after a twenty mile drive I was informed unfortunately it was all a mistake no mudguards were available in fact I was told they did not yet exist
A search on Google quickly found they did exist and could be ordered from Lexus parts direct which I did
For the third time I booked the car in to have the parts fitted and the problems with the app sorted the sales executive had kindly offered to fit everything at no cost I arrived on the day and had to wait two and a half hours for what is a very simple job again unfortunately no one was available to sort the phones or app I left the dealership again feeling less than happy drove to Lexus Birmingham completely different
service no waiting everyone very helpful they confirmed the app was not installed correctly fixed everything in less that five minutes.
No prizes for guessing which dealership I will be using in the future

If you buy a car from a Lexus showroom be very careful to check that the keys work. I bought a Lexus CT 200 in the Sidcup showroom in 2019. They gave me 2 keys, one of which I put away in a safe place. When I had cause to use this key for the first time last week I discovered it doesn’t work. It’s not the battery and they couldn’t give me a reason. Lexus now want over £500 to replace a dud key that THEY gave me. It’s a very clever way of adding 500 quid to the price of a car.

I have just purchased a Lexus LBX from lexus Swindon and the service I received from David was second to none. So helpful that drove to station to pick us up when we arrived to collect the car. Everyone at the salesroom were helpful and friendly. David gave a superb handover on the car, patiently explaining all the controls and features, and answering questions.
Hats off to Lexus Swindon. A great place to buy a new car.

Driver Ian was courteous and helpful, letting us know his time of arrival for pickup and treating our car respectfully.

I have just purchased a Lexus NX from lexus Coventry and the service I received from Laura was second to none as she new all about the car i was interested in and could answer all the questions I asked.
My purchase of the car went so smooth thanks again to Laura and the sales manager and right down the the lovely lady on reception they are a Brilliant Team. A Big Thank you to all at Lexus Coventry.

Jackie at reception at Tonbridge Wells branch made me feel most welcome and looked after me.The service and mot was completed quickly and i was kept in formed of the service by my phone and email.
Well done Lexus.

Dan Reeve at Croydon Lexus excellent service and professional not pushy just very pleasant to deal with and very helpful. I bought the LBX.

I test drove the Lexus LBX back in march when there was a special ‘deal’ on to purchase. The garage could not be specific about the deal merely stating that the price would be different after the expiry date of the deal which did not fill me with confidence. The website for Lexus is unbelievably poor and does not give you anything near to the on the road price. It also does not list the LBX model to make any enquiry. I complained through the website about my local dealer only to be told to contact my local dealer. When I responded to ask for another point of contact, I heard nothing. I applied for finance. I heard nothing. The arrogance that comes across has put me off for life.