Lexority is an absolute SCAM. I file a claim with Air France for a flight that was canceled. I have no idea how I ended up on a platform that seemed to be the airline company customer service for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Foolish Flight with CHINA EASTERN de won't do it Again. THANK YOU Mrs BEATRICE You've been very helpfull, thank You for your time. I know you mattered about what happened To those 3 boys. Merci Mme B... See more
Company replied
My luggage had been lost and was delivered 5 days later. This happened in January and all the warm clothes for me and 1-year-old kid were packed inside the suitcase but not taken with us on the board... See more
Company replied
The service I received from Lexotiry was super effective. Before I knew it they had already contacted me to find a solution to my problem. A very human and personalized service. From now on, if I have... See more
Company replied
Company details
Written by the company
Retard // Annulation // Surbooking // Correspondance manquée. Si votre vol a subi un retard de plus de 3 heures, une annulation ou un refus d’embarquement communiqué moins de 14 jours avant le départ, vous pouvez bénéficier d’une indemnisation par passager selon la distance du vol. Jusqu’à 1 500 km — 250 € Entre 1 500 km et 3 500 km — 400 € Plus de 3 500 km — 600 € La compagnie aérienne doit également prendre en charge les dépenses supplémentaires telles que transports, repas ou services réservés à destination non utilisés (hôtels, activités, etc.). Perte de bagage Les cas de perte de bagages peuvent être réclamés dès le premier jour. Il est essentiel de remplir un rapport PIR pour chaque passager et bagage afin de pouvoir effectuer la réclamation. Une indemnisation pouvant atteindre 91 € par jour jusqu’à 21 jours ou 1 885 € peut être demandée. Même si le bagage est retrouvé ultérieurement, la réclamation reste possible. Chez www.lexority.com, nous vous accompagnons durant toute la procédure. Pour toute question, remplissez le formulaire et notre équipe vous contactera pour une consultation gratuite.
Contact info
Mazarredo Zumarkalea, 39, 7, Izq, Izq, Abando, 48009, Bilbao, Spain
- info@lexority.com
- lexority.com
4.1
Great
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent treatment and service
Excellent treatment and service. I suffered a loss of luggage and they helped me to get the compensation I was due.
9 October 2023
Unprompted review
Reply from Lexority
Hi John,
Thank you very much for your feedback.
Best regards,
Lexority
Great professionals
Great professionals. They know how to do their job. Thanks to them, I received compensation for the cancellation of my flight. I highly recommend this service.
23 February 2023
Unprompted review
Reply from Lexority
Hi Jules,
Thank you very much for your feedback.
Best regards,
Lexority
Great service and communication
Great service and communication, i'll hire them for my next claims
8 September 2023
Unprompted review
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
SCAMER PLS BE AWARE!
I handed over my case 1 1/2 years ago to Lexority, My claim is abt USD 1712. After not hearing from them within more than a year I recalled them and start pushing the airline myself. Then finally I got msg from Airline that they have paid the full amount to Lexority.
I tried to write an email to Lexority and now the email adress is no langer valid. They dont receive my mails anymore. So in the end I did the work and they received all my money.
18 September 2023
Unprompted review
Stopped answering emails , scam
Stopped answering emails. Don't use this site it's a scam.
22 August 2022
Unprompted review
Simply the best way to complain to an…
Simply the best way to complain to an airline company. The process is transparent and easy to follow. Recommended 10/10!
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
Super easy!
They make it so easy claiming your flight. I'll count on them if I ever have another incident like this.
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
Super effective
The service I received from Lexotiry was super effective. Before I knew it they had already contacted me to find a solution to my problem. A very human and personalized service. From now on, if I have any other problems with my flights, I will turn to them immediately.
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
Best option
I will definitely contact them if I'm in this position again. All the service and treatment has been unbeatable.
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
Excellent service on my delayed flight…
Excellent service on my delayed flight claim. Easy transmission of information and communication at all times of the status of the claim. Thank you very much!
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
It was the best choice I could ve made
It was the best choice I could ve made. They answer super fast and the quality of services is great. Always at your disposal when needed. Overall, Excellent
17 December 2019
Reply from Lexority
Hi,
Thank you very much for your feedback.
Best regards,
Lexority
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.