I informed the Les Deux customer services, because my sweater came out with damage after first time washing. Although I couldn’t provide an order number or receipt, they offered me a brand new sweater... See more
Company replied
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See what reviewers are saying
The Charlie SS shirt from Le Deux has become part of my new work uniform. I love the quality of the woven fabric and the great range of colors—I own one in every color they make! I’ve also had an outs... See more
Company replied
I had a very positive experience with Les Deux. The Evan Knitted Shirt in Sea Moss Green was exactly what I was hoping for. I really liked everything about it, from the overall look and fit to the qua... See more
Company replied
Amazing outfits ie how they look etc very cool very hip, however very poor workmanship Needed to restitch all of my buttons after I got them Update:- The company reached out to me after my review a... See more
Company replied
Company details
Written by the company
We were founded in Copenhagen in 2011 by two friends from different worlds: one from the city, one from the suburbs. We didn’t have much. No experience, no contacts, and no designers. What we did have was a lot of belief and a few white tees with patches we’d sewn on ourselves. So, we got to work. Fifteen years later, we’re an international community of creators, athletes, and entrepreneurs. We go big, give back, and we do it together
Written by the company
30-day return
Changed your mind?
You are entitled to return your item for a full refund as long as it is within 30 days of receiving your order. Please note that returned items must be in their original condition, with hangtags attached, and in their original packaging.
Contact info
Raffinaderivej 10, bygning J, 2300, København S, Denmark
- +45 78 74 53 35
- customercare@lesdeux.com
- lesdeux.dk
4.8
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Les Deux
Hi Arni,
Thank you so much for your review. We truly appreciate your feedback.
We are trilled to hear that you like our clothing and that it got to you fast ☺️
We wish you a great day!
Kind Regards
// Klara, Les Deux
Outstanding Support Team
I ordered a pair of pants from Les Deux, which unfortunately had a defect. However, the customer support team handled the situation exceptionally well — they responded quickly and always offered helpful solutions and alternatives. Thanks to their outstanding service, I felt well taken care of and ended up very satisfied despite the issue with the product.
The damage to the item was clearly an exception. I’ve owned several Les Deux products for a long time, and they’ve always proven to be durable and of great quality.
Highly recommended for both their products and their excellent customer service!
12 March 2025
Unprompted review
Reply from Les Deux
Dear Marc,
Thank you so much for sharing your experience with us! 😊
We're truly sorry about the defect with your pants, but we're glad our support team was able to resolve this issue.
It's fantastic to know that despite the problem, you were still satisfied with the service and the overall quality of our products.
We truly appreciate your kind words and recommendation❤️
Kind Regards
// Klara, Les Deux
I didn’t received my item
10 April 2025
Reply from Les Deux
Dear Manuel
Thank you very much for your review and for taking the time to share your experience with us.
We completely understand your concern and are truly sorry to hear that you haven’t received your package.
Unfortunately, our office was closed during the Easter holidays, which caused some delays — and we sincerely apologize for the inconvenience this has caused.
We’ve sent you an email with what we hope is a satisfactory solution to the case.
We look forward to hearing from you.
Best regards,
// Emilie, Les Deux
What customer service should be!
I reached out to Les Deux enquiring on where I could obtain replacement laces for my two pair of Theodore leather sneakers (black and white). Mathilde responded right away and was incredibly helpful in getting them sent to me (and including a couple of Les Deux chocolates!). I appreciated Mathilde's clear and timely communication, and the way she represented the brand for Les Deux. I will be buying more from them because of this experience. Thank you!
31 March 2025
Unprompted review
Reply from Les Deux
Dear Ray,
Thank you so much for the amazing feedback and the 5 stars!
It truly made my day to read your kind words. I'm so glad I could assist you with getting the replacement laces for your Theodore leather sneakers, and I'm thrilled that you appreciated the little chocolates as well! 😊
It was my pleasure to help, and I’m so grateful for your support of Les Deux. I look forward to helping you again soon, and I’m excited to hear you’ll be shopping with us again.
Thank you for making my day with your wonderful review!
Best regards,
Mathilde // Les Deux
Reply from Les Deux
Hi Huba!
Thank you so much for your kind words and 5-star rating ⭐️
We're thrilled to hear that you had a positive experience with our customer service. Our team always aims to be helpful, responsive, and friendly, so it's incredibly rewarding to know that it made a difference for you.
Your feedback means a lot to us, and we’re here if you ever need anything or have any questions in the future.
Thanks again for your support!
Mathilde // Les Deux
Great job!
I loved my items from Les Deux, as always. What’s even better is that I had questions about this order - Mathilde in customer service was very responsive and thorough via email on several occasions ! Thank you!
23 March 2025
Reply from Les Deux
Hi Kevin,
Thank you for taking the time to share your feedback.
We sincerely apologize for the mix-up with your order and the delays you’ve experienced. We completely understand how frustrating it must be, especially with your vacation approaching.
We have just reached out to you via email with an update and a hopeful solution to resolve this situation. We are doing everything we can to ensure your order is delivered as soon as possible and will continue to monitor it closely :-)
We look forward to hearing back from you and ensuring that we can make this right for you.
Best regards,
Mathilde // Les Deux
Reply from Les Deux
Dear Aaron,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a great experience with our customer service and that you're enjoying your comfortable sneakers.
Your satisfaction is our priority, and we can't wait to have you back for more!
Best regards,
Mathilde // Les Deux
the size is too large
17 March 2025
Reply from Les Deux
Dear Xianyi
Thank you for your feedback and for sharing your experience with us!
We're sorry to hear that the size was too large, and that this has led to a 1-star experience when shopping with us. We’d love to help you find the right fit!
We have sent you an email with a hopefully satisfactory solution to this complaint.
Looking forward to hearing from you!
// Les Deux, Emilie
The style is so cool - amazing!
The style is so cool. Great quality and design. Fits perfectly!
17 March 2025
Reply from Les Deux
Dear Ingo,
Thanks a ton for your awesome feedback and the 5 stars!
We’re thrilled that you love the style and fit — and that the quality and design hit the mark. Enjoy rocking your new look, and we hope to see you back soon!
Best regards,
Mathilde // Les Deux
Reply from Les Deux
Dear Jonathan,
Thank you so much for your lovely review and the 5 stars!
I'm so happy to hear that you're pleased with the quality and fit of our clothes. We put a lot of effort into making sure our products meet high standards, so it’s wonderful to know we’re hitting the mark for you! :-)
Your feedback means a lot to me, and I’m here if you ever need any help or have any questions!
Wishing you an amazing day ahead!
Best regards.
Mathilde // Les Deux
Awesome customer service
I've been a long term customer of Les Deux. I recently ordered some new shirts and due to an error at the factory, one of the shirts was mislabeled and I was sent the wrong size.
I contacted customer support and Mathilde addressed the issue immediately and sent me the correct size shirt with 2 day air freight. I could not be happier with the response. Thank you.
12 March 2025
Unprompted review
Reply from Les Deux
Dear Phil,
Thank you so much for your kind words and for being such a loyal customer!
I’m really sorry about the mix-up with the shirt size, but I’m so glad I could help resolve it for you quickly. It’s customers like you that make it a pleasure to do my job, and I truly appreciate your understanding and patience throughout the process :-)
If you ever need anything else, I’m always here to assist! Thanks again for your support, and I hope you love your new shirts!
Warm regards.
Mathilde // Les Deux
Fast shipping and quality of shirt.
5 March 2025
Reply from Les Deux
Dear H.B,
Thank you for your great review and for the 5-stars.
It means the world to us, that you think our shipping was fast, and that you enjoy the quality of the shirt you purchased :-)
Wishing you a great day!
Best regards,
Mathilde // Les Deux
Mathilde was a superstar!
Mathilde in the customer service corporate office in Copenhagen is AMAZING!!! Unfortunately some of the items I ordered were not the right fit on me the so I had to make a return. At the time the Les Deux website was experiencing some issues with returns and I was not able to print a return shipping label. After communicating with Mathilde in the customer service office, she so graciously and kindly offered me to keep the merchandise and she still issued the credit. I was so pleasantly surprised and donated the clothes to someone it fits. Wow! Thanks Mathilde! 🙏
10 February 2025
Unprompted review
Reply from Les Deux
Hi Martin!
Thank you so much for your lovely review – it truly means a lot to me!
I'm so glad I could help make your experience better, even with the website issues. It was my pleasure to assist you, and I’m thrilled to hear that the items went to someone who could enjoy them :-)
Your kindness in donating the clothes is really heartwarming, and I'm grateful I could make things a bit easier for you. Thank you again for your kind words – they made my day!
If you ever need anything else, don't hesitate to reach out.
Wishing you all the best,
Mathilde // Les Deux
I bought a sweater for 179 euros
I bought a sweater for 179 euros, and given the price, I was afraid of being disappointed. However, I had a crush on the Gilbert crewneck sweater when I saw it on the website. I decided to buy it, and it arrived in just four days, which is quite impressive. The sweater is absolutely amazing—an incredible fit and exceptional quality so far. It’s the best sweater I’ve ever owned. Thank you so much, I’m very happy!
The only downside is that the brand Les Deux, which presents itself as a high-end luxury brand with premium prices, manufactures its products in China, as indicated on the label. That’s the only negative point.
7 March 2025
Unprompted review
Reply from Les Deux
Dear Hugo,
Thank you so much for your thoughtful and detailed review!
I'm so happy to hear that you're in love with the Gilbert crewneck sweater – it’s always great to know that the product lived up to your expectations, especially after such a careful decision. We always aim for high-quality items, so it’s wonderful to know you feel it’s the best sweater you’ve ever owned! :-)
I also really appreciate your feedback regarding the brand’s manufacturing location. We understand how important it is to be transparent about where our products are made, and I’ll make sure to pass this along. Your satisfaction is incredibly important to us, and we're constantly working to improve in every way possible.
Thank you again for your support, and I'm so glad you're happy with your purchase. If you ever need anything else, feel free to reach out – I'm always here to help!
Warm regards,
Mathilde // Les Deux
Exceptional customer service
Exceptional customer service. I returned items using another mailing service as the Les Deux printed label would not function. The delivery was lost in the post, I waited a while to see if it would arrive which it didn't. Without hesitation the company refunded the order. Very grateful as these can cause a headache.
18 February 2025
Unprompted review
Great first time experience
High quality products and great customer service and communication what more can you ask for
18 February 2025
Unprompted review
Exceptional service
Exceptional service. After ordering an item in the seasonal sale, it turned out to be out of stock. I was informed that I could replace this at no cost for any comparable item, even those that were not discounted for the sale. Very friendly customer service, adding to the quality of the products.
18 February 2025
Unprompted review
Exceptional customer service!
Due to a temporary technical issue with the website, I had some trouble ordering. Customer service was incredibly helpful, polite and generous, going far beyond what I would have deemed necessary to feel satisfied with the minor initial difficulty I experienced!
Wonderful brand!
13 February 2025
Unprompted review
Reply from Les Deux
Dear Johan,
Thank you so much for your kind review!
We’re delighted to hear that our customer service team was able to assist you and resolve the issue. We always aim to go above and beyond for our customers, and we truly appreciate your understanding and support. Thank you for sharing this with us 🌸
We wish you a great day!
Kind Regards
// Klara, Les Deux
Customer Service is HORRIFIC.
Cancelled orders, stock confusion and totally ghosted by customer service.
I ordered a knit sweater only to receive an e-mail weeks later stating it was cancelled due to a technical problem with inventory. They offered to swap out the item or provide a discount on a future item.
I immediately responded only to get an automatic reply. The reply never came. Several emails over several days were also ignored.
Oddly, the item in question is STILL listed on their site as available so I can't tell if they have the item or haven't bothered to fix the inventory issue on the site.
I've been e-mailing about how to get a different color of the same item but no one will acknowledge my e-mails at all.
Shocking absence of customer service and it doesn't appear that ANY effort is being put into doing basic functions.
3 February 2025
Unprompted review
Reply from Les Deux
Dear Nick,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issues you’ve encountered with your order and customer service. This is certainly not the experience we aim to provide, and we completely understand your frustration.
We have sent you an email with a resolution that we hope will address your concerns and provide a satisfactory solution to this situation.
We look forward to hearing from you and hope to have the opportunity to make things right.
Best regards,
Mathilde // Les Deux
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