I informed the Les Deux customer services, because my sweater came out with damage after first time washing. Although I couldn’t provide an order number or receipt, they offered me a brand new sweater... See more
Company replied
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See what reviewers are saying
The Charlie SS shirt from Le Deux has become part of my new work uniform. I love the quality of the woven fabric and the great range of colors—I own one in every color they make! I’ve also had an outs... See more
Company replied
I had a very positive experience with Les Deux. The Evan Knitted Shirt in Sea Moss Green was exactly what I was hoping for. I really liked everything about it, from the overall look and fit to the qua... See more
Company replied
Amazing outfits ie how they look etc very cool very hip, however very poor workmanship Needed to restitch all of my buttons after I got them Update:- The company reached out to me after my review a... See more
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Company details
Written by the company
We were founded in Copenhagen in 2011 by two friends from different worlds: one from the city, one from the suburbs. We didn’t have much. No experience, no contacts, and no designers. What we did have was a lot of belief and a few white tees with patches we’d sewn on ourselves. So, we got to work. Fifteen years later, we’re an international community of creators, athletes, and entrepreneurs. We go big, give back, and we do it together
Written by the company
30-day return
Changed your mind?
You are entitled to return your item for a full refund as long as it is within 30 days of receiving your order. Please note that returned items must be in their original condition, with hangtags attached, and in their original packaging.
Contact info
Raffinaderivej 10, bygning J, 2300, København S, Denmark
- +45 78 74 53 35
- customercare@lesdeux.com
- lesdeux.dk
4.8
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent design, but corners were cut.
I bought the Smith Shiny Tech track jacket and pants from Zalando (the only retailer that had my size in stock at the time).
I love how the track suit looks and feels and will be definitely be wearing it.
However, I noticed that the draw string on the pants was one of those cheap, thin and slightly stretchy polyester cords that you commonly see on drop-shipped clothes made in China. While this doesn't entirely ruin the outfit, it does spoil the experience because it feels like corners were cut to improve margins. It's a small detail, but at near luxury prices like these, attention to small details matters a whole lot. If you charge high prices, slightly better quality materials are expected.
7 August 2025
Unprompted review
Reply from Les Deux
Dear Oskar
Thank you so much for your honest and detailed feedback. We’re glad to hear that you love the look and feel of your track suit – that means a lot to us!
We also really appreciate you pointing out the quality of the drawstring on the pants. This is definitely not the experience we want our customers to have, especially as we strive to offer products in the higher price range with a focus on quality and detail.
Your comment has been forwarded to our product team, who are continuously working to improve materials and finishes. We hope that with future collections, we can better meet your expectations.
Thank you again for helping us improve!
Best wishes,
// Emilie, Les Deux
great t shirts
great t shirts! Les deux has my favorite tee, and shopping online was easy. Shipping price is high but I honestly blame the US government for that one… 8647, save Palestine!
10 July 2025
Customer service is taken seriously.
Due to a minor disagreement, I contacted Les Deux customer service. They took care of my needs and resolved everything quickly and professionally!
15 July 2025
Reply from Les Deux
Dear Toralf,
Thank you so much for your kind words! We’re really happy to hear that our customer service team could help you quickly and make things right. It means a lot to us that you felt well taken care of.
If you ever need anything else, don’t hesitate to reach out—we’re always here for you!
Warm regards,
Mathilde // Les Deux
Top Artikel and fast shipping!
7 July 2025
Reply from Les Deux
Hi Charly,
Thank you so much for your review! We truly appreciate your feedback ☺️
Wishing you a lovely summer!
Kind Regards
// Klara, Les Deux
US return process is broken
I made 2 orders in the last ~2 weeks for the first time from Les Deux. They shipped relatively quickly from overseas, however the sizing is not right for me so I need to make a return. Unfortunately, the returns website cannot find my order by email/order # which is problematic. I sent an email to their customer service at customercare @ lesdeux.us but the email was rejected (ignore the spaces, i'm only adding them here to post this comment)
"Your message wasn't delivered to customercare @ lesdeux.us because the address couldn't be found, or is unable to receive mail."
I hope this is resolved quickly!
UPDATE: The customer support team reached out quickly to get my issue sorted out. I had originally responded to the email address they used to confirm my order customercare at lesdeux.us but that email address does not accept replies - only the ".com" address works... My mistake. They let me know they are experiencing issues currently with their return system and provided a shipping label to make the return. I'm happy with the fast responses, so I am bumping this up to 4 stars.
10 July 2025
Unprompted review
Reply from Les Deux
Dear Brian,
Thank you so much for your review and for sharing your experience with us.
We’re truly sorry to hear about the inconvenience you’ve encountered, and that it resulted in a 2-star experience.
It appears there was a mix-up with our email address. Our correct customer service email is customercare@lesdeux.com, not .us. That’s why your email was never delivered to us — and we sincerely apologize for that. We’re also sorry if we’ve communicated the wrong address somewhere.
We would love to help you resolve the issue with your return and get a return label arranged for you.
If you reach out to us at the correct email, or alternatively share your order number or email here, we’ll be more than happy to assist and make things right.
Looking forward to hearing from you.
Best regards,
// Emilie, Les Deux
I was faced an issue about shipping
I was faced an issue about shipping, Sofie and Mathilde are both extremely helpful and friendly, it’s really rare to have this kind of brilliant customer service.
24 June 2025
Unprompted review
Reply from Les Deux
Dear Shao,
Thank you for your kind words!
We're sorry to hear you faced a shipping issue, but we're very happy that Sofie and Mathilde could assist you so well. It means a lot for us to hear that it made a difference!
We wish you a great day ☀️
Kind Regards
// Klara, Les Deux
Excellent quality, design and fit. Same for the service
I needed some help with determining what size to order and with my transactions. Sofie responded promptly and was enormously helpful and friendly.
This was my first purchase of Les Deux clothing and I couldn’t be more pleased. I purchased 3 shirts and they look even better in person than on the website. Fit is true and perfect.
7 July 2025
Unprompted review
Reply from Les Deux
Dear Stephen,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with the quality, design, and fit — and that Sofie could assist you so well. It means a lot that your first Les Deux experience was such a positive one❤️
Enjoy your new shirts – and we hope to see you back soon!
Best Regards
// Klara, Les Deux
There was a Problem with my order
There was a Problem with my order. But Emilie S solved the problem very well. Great customer experience
9 June 2025
Unprompted review
Reply from Les Deux
Hi,
Thank you for your feedback!
We’re sorry to hear there was an issue with your order, but glad Emilie S could resolve it for you.
We wish you a great summer☀️
Kind Regards
// Klara, Les Deux
Really nice pants from Les Deux
I was shopping summer pants for my father and saw a nice pair of pants from Les Deux in a shop in my home town. Unfortunately they were not available in the right size. But the Les Deux webshop offered different choices in size and colour and with the help of the very friendly customer service the order was succesfully processed. Thank you!
29 May 2025
Unprompted review
Reply from Les Deux
Hi Jacqueline,
Thank you so much for your lovely review!
We're really happy to hear that you found the perfect summer pants for your father – and that our customer service team could help make it happen.
We truly appreciate your kind words and support. Wishing your father lots of joy with his new Les Deux pants!
Best regards,
Mathilde // Les Deux
MY FAVORITE SHIRT
MY FAVORITE SHIRT.
I purchased a blue and a green Kent shirts. The fabric is so comfortable; the blue is my favorite shirt.
I damaged it while washing and Les Deux sent me a new one. I like it so much I ordered a black one.
They couldn't be nicer, so great to work with.
10 June 2025
Unprompted review
Reply from Les Deux
Dear Arthur,
Thank you so much for your wonderful review! We’re thrilled to hear that the Kent shirts have become your favorites—and that our team could help out with a replacement. It means a lot to us that you keep coming back for more!
We truly appreciate your kind words and look forward to continuing to deliver great products and service.
Kind Regards
// Klara, Les Deux
Reply from Les Deux
Hi Ana,
Awesome to hear! We’re so happy your boyfriend loved them 😊
We wish both of you a lovely summer!
Kind Regards
// Klara, Les Deux
5 orders, 5 stars happy
Probably my 5th individual order so far, satisfied all 5 times. Never had delays on shipping. Quality is always incredible comforting & high quality. My favorite clothing brand that delivers high quality clothing 10/10 times.
23 May 2025
Reply from Les Deux
Dear Matheo,
Wow – thank you so much for your loyalty and this amazing feedback! We're beyond happy to hear that we've delivered every time – both in quality and service 🥰
It truly means a lot to be your favorite brand. We hope to deliver yet another 10/10 experience soon.
We wish you a lovely summer!☀️
Kind Regards
//Klara, Les Deux
Too many notifications for review
Too many notifications for review.
Arduous return process.
28 April 2025
Reply from Les Deux
Dear Florian
Thank you for your honest feedback — and we’re really sorry to hear that your experience didn’t live up to expectations.
We understand how frustrating it can be to receive too many notifications and to face a return process that feels complicated.
Your input is genuinely appreciated. So we can working on making improvements to ensure a smoother and more seamless experience going forward.
Best regards
// Emilie, Les Deux
Reply from Les Deux
Dear Jochen,
Thank you so much for your kind words and the 5 stars!
We’re thrilled to hear you had a perfect experience with our friendly and fast service. Your satisfaction means a lot to us! :-)
Looking forward to welcoming you back soon.
Best,
Mathilde // Les Deux
Exceptional Customer Service
When in Germany I saw a Les Deux T-shirt in a shop but unfortunately they didn't have my size.
When arriving home i browsed the website and the size guidelines provided were not clear to me so i contacted customer services (Mathilde) who could not have been more helpful.
Due to this i purchased a few t shirts, when they arrived all fitted perfectly apart from 1 which was strange as it was the same type as another just a different colour. Once again customer services (Emilie and Mathilde) were fantastic and resolved this brilliantly.
Products already great but are surpassed by the excellent customer service provided by Emilie and Mathilde.
1 May 2025
Unprompted review
Reply from Les Deux
Dear Steven,
Thank you so much for taking the time to leave such a thoughtful and kind review – it truly means a lot to us!
I’m so glad I could assist you with finding the right size, and that your experience with our T-shirts was mostly a great fit (quite literally!). It’s always our goal to make your shopping experience as smooth and enjoyable as possible, and it’s wonderful to hear that Emilie and I were able to help you quickly and effectively when one of the items didn’t fit as expected.
We’re thrilled you love the quality of our products, and even more so that our customer service left a positive impression. We’ll continue doing our best to live up to that standard every time.
Thanks again for your support – we hope to see you back at Les Deux soon!
Best,
Mathilde and Emilie // Les Deux
Reply from Les Deux
Hi Jack,
Thank you so much for the 5-star review!
We're thrilled to hear that you're happy with the quality – it's something we take great pride in.
We truly appreciate your support!
Have an amazing weekend ahead!
Best,
Mathilde // Les Deux
Good style, poor zip
I really like the style & fit of the halfzip sweatshirt I've purchased and overall the quality feels good....but the zip feels very cheap relative to the price point.
To be fair according to Google YKK zips are supposed to be very good, but subjectively it just doesn't feel that way to me.
Prompt delivery
8 May 2025
Unprompted review
Reply from Les Deux
Dear Louis,
Thank you for your honest and detailed feedback!
We're really glad to hear that you like the style, fit, and overall quality of the half-zip sweatshirt—and that your order arrived promptly.
We appreciate you highlighting the zipper specifically. While we do use YKK zips for their industry reputation and reliability, we completely understand that the feel of a product is a very personal experience. Your input is incredibly valuable, and we’ll definitely pass it along to our product team for further review.
Thanks again for your support—we hope to have the chance to impress you even more in the future!
Best regards,
Mathilde // Les Deux
Still not received and contacted the…
Still not received and contacted the courier who assured it was left at the front desk/post room…
Anyway, totally disappointed with my first order at Les Deux
22 April 2025
Reply from Les Deux
Dear Gustavo
We're truly sorry to hear about your experience — this is absolutely not the impression we want to leave, especially with your very first order from Les Deux.
It’s incredibly frustrating when a parcel is marked as delivered but can’t be located, and we completely understand your disappointment.
We'd really like the chance to look into this further and help find a solution for you and therfore we have sent you a mail.
Thank you for bringing this to our attention — and again, we’re genuinely sorry for the inconvenience.
Best regards
// Emilie, Les Deux
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