Lensrentals.com Reviews 30

Customer service was persistent to make things right. Some of the best customer service I ever received anywhere, ever. They have a huge range of gear, which is both the benefit and drawback of their services. Quality and condition widely varies, the customer service, pricing, timeliness are top in the industry and one of the only good choices for online rentals and used equipment.

I have rented from LensRentals many, many times and always had the best experience. The order is always on time and correct, and it’s a piece of cake to return the gear. The customer service is fantastic! It’s very easy to talk to someone on the phone or get email support from an actual person. I just had a major problem which was the fault of UPS, and they communicated extremely well as we resolved it. Don’t ever change that top-notch customer service! Highly recommend.

If you value your privacy or personal information, please look elsewhere for your rentals. Shortly after submitting your order, you will receive an email saying that your order will only be fulfilled if you provide an exhaustive list of personal information. Specifically; employment info, work or school email, links to personal or business websites, and links to any/all of your social media pages. There is no request for deposit or anything like that. So it was not a question of a financial guarantee for the safe return of their equipment. But a deliberate effort to extort personal information from their customers. Your order is then withheld until you provide this personal info.

If they had it their way, I would be paying for absolutely nothing besides an exorbitant amount of hassle and emailing back and forth ON MY VACATION, due to them sending faulty GoPro, after faulty GoPro. I will NEVER use this company again and I will go out of my way to bring them up in conversations simply to steer any one else clear of using them as well. They are clearly profit driven and could not care less about providing a quality rental product to their “customers”.

Literally the best place to rent equipment that is in great condition! They ship so fast and make the process so easy. I needed to rent equipment for photographing my first wedding, and I'm still blown away by how awesome lensrentals.com is!

ALWAYS ON TIME, ALWAYS HELPFUL, ALWAYS GOOD GEAR. Can't recommend this company enough!!

I just tried to place a rental with them. They do not want people new to the field. They demand a portfolio of your past work before they rent to you. What a waste of time.

Horrible company.

They take your credit card information and THEN email you asking for even MORE information. Enough to steal your identity. Stay away!

I've been renting camera gear since the days of film. There has never been a better option than Lensrentals. Not only do they consistently have the best gear available, they make the rental process completely pain-free. Ah-mazing. And on top of that they are super helpful and customer-service oriented. These folks are the ones you want in your corner when you desperately need a piece of gear quick.

My tip: Don't rent from anyone else.
My pro tip: Get the longer rental, they make it affordable and you won't have to stress about shipping snafus (omg, so critical) plus you'll have some extra time to play.

Renting camera equipment is an essential part of a photography business, and Lensrentals.com has become my go-to company. The ordering process is really efficient, even for renting high value equipment to be shipped to an assignment location, and they are partnered with FedEx Office for both picking up and returning equipment if you are on the road. I've never had a problem with inoperative, dirty or damaged equipment.