WatchGuys Reviews 126

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, responsiveness, and helpfulness, making the purchase process smooth and enjoyable. Many highlight the exceptional customer service, noting personalized attention and clear communication throughout. People are particularly impressed with the quality of the products, often finding them to be in pristine condition and even exceeding expectations compared to their online descriptions. Reviewers frequently mention the ease of transactions and the secure delivery of their purchases. The company's expertise and commitment to customer satisfaction lead many to express their trust and intention to make future purchases.

What people talk about most

Product

Users describe positive interactions with the product. Many customers report that the watches received were... See more

Service

Customers consistently report excellent service, highlighting professionalism, efficiency, and clear... See more

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Quality

Clients share positive opinions on quality. Customers consistently report that watches are in pristine... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Fast and smooth transaction. Accommodating even during the weekend. It was my first time getting Rolex from them and had no bad experience. The watch was in prestine condition and no scratches. I reco... See more

Rated 5 out of 5 stars

I just purchased my 2nd watch from Watchguys and that should immediately tell you how much I trust and appreciate them. They do business the right way and definitely make experiences lasting for futu... See more

Rated 5 out of 5 stars

I purchased my 2nd Rolex from them, again it was a smooth transaction. They were professional and kept me updated on every step until I got the watch on hand. The staff was responsive with great cust... See more

Rated 5 out of 5 stars

My entire purchasing experience was outstanding. Robert and staff kept me informed regarding the delivery of my 2009 Rolex Submariner 16610. Robert also graciously sized my watch prior to del... See more


Company details

  1. Watch Store

Written by the company

Browse the largest collection of pre-owned and unworn Rolex watches in Los Angeles. WatchGuys is known worldwide for their engaging social media content and YouTube show, "Selling Time". As featured in Forbes, GQ, Business Insider and more, WatchGuys is one of the most trusted names in the business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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Rated 5 out of 5 stars

Ethan was fantastic to work with

Ethan was fantastic to work with. Answered all of my questions and made the whole transaction very seamless. Their security for the sale was reassuringly thorough, especially when doing a 5 figure internet purchase. I had the watch the very next day. Awesome, professional luxury watch business

9 April 2026
Rated 5 out of 5 stars

Smooth Transaction

I purchased my 2nd Rolex from them, again it was a smooth transaction. They were professional and kept me updated on every step until I got the watch on hand. The staff was responsive with great customer service and it was the best experience.

24 March 2026
Rated 5 out of 5 stars

All positive…

I had a great experience working with Ethan at WatchGuys. He was knowledgeable and everything was handled in a professional, efficient, and secure way. I look forward to working with these guys again in the future.

24 February 2026
Rated 5 out of 5 stars

Watch Guys are the best

Watch Guys are the best, the most honest and trustworthy watch dealers you can buy from. And sell, as well. I have been totally pleased with them and I highly recommend dealing Watch Guys.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company wonderful service…

Great company wonderful service especially customer service. I bought a beautiful watch at a wonderful price that I’ve been searching for months and hands-down WatchGuys had the watch I wanted at the best price aswell as in the best condition provided by my warranty and original box and papers they get their hands on some of the most prestigious time pieces. Everything is genuine 100% authentic! New York and the diamond District definitely have something coming with all of their bait videos compared to these guys just offering amazing merchandise and customer service and spending the type of money that you spend on a time piece. You can sleep comfortably at night knowing what you got is great. Sincerely Dave Abbott.

29 December 2025
Rated 5 out of 5 stars

Fast and smooth transaction

Fast and smooth transaction. Accommodating even during the weekend. It was my first time getting Rolex from them and had no bad experience. The watch was in prestine condition and no scratches. I recommend WatGuys if you are looking for your next or 1st time piece, start browsing their site. Thank you WatGuys team!

7 January 2026
Rated 5 out of 5 stars

Great experience!

It's a little intimidating to buy a an expensive luxury watch online, but these guys are the real deal. Great communication before and after; shipped timely; watch was exactly as presented and beautiful!

10 January 2026
Rated 5 out of 5 stars

Delivered exactly as promised

WatchGuys was easy to deal with, with prompt and responsive service. My first time transacting with a non-AD and they were completely trustworthy. Would definitely buy from them again.

28 October 2025
Rated 5 out of 5 stars

Excellent service and detailed care

Excellent service and detailed care. Wanting to be careful with a large investment over the internet, the selection was impressive but the sales cycle and delivery were white glove. Ethan and team were attentive and helpful until after my watch was in my hands. Highly recommended.

12 December 2025

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