Louise at Leightons in Lewes was absolutely super with an elderly relative who was extremely anxious about the visit (being almost deaf in one ear). We made a spontaneous appointment and came away wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This branch of Leightons have often gone out of their way to help in a difficult situation and though they are definitely more expensive than many, if you need or would value a truly professional but... See more
Company replied
I have had eye care with Heena, before and after cataract operations. She is extremely competent and knowledgeable and has gone out of her way to deal with all my problems in a friendly and helpful ma... See more
Company replied
I rarely write reviews! However, great service should be highlighted, especially when it happens at every visit from every member of staff at the Lewes branch. In particular Heena Bharadia deserves a... See more
Company replied
Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
24-25 Cliffe High Street, BN7 2AH, Lewes, East Sussex, United Kingdom
- 01273480303
4.8
Excellent
54 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This branch of Leightons have often…
This branch of Leightons have often gone out of their way to help in a difficult situation and though they are definitely more expensive than many, if you need or would value a truly professional but sympathetic service, go here.
12 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
Thank you for your glowing review! We're thrilled to hear that our team at Leightons has consistently provided you with professional and sympathetic service. Your kind words mean a lot to us, and we're here to help whenever you need us.
Adore my new glasses!
I really love my new glasses that you just can’t find in any other high street opticians. Service was fab and very friendly. I would highly recommend
7 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're delighted to hear that you love your new glasses and found our service friendly and fab! Thank you for the high recommendation. If you ever need anything else, just pop by and we'd be happy to help.
Warm and professional
I found the staff welcoming, friendly, informative and polite. There are a wide range of frames to choose from.
I look forward to collecting my new spectacles.
20 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear about your positive experience at Leightons! Our team always aims to be welcoming, friendly, and informative to make your visit enjoyable. We're glad you found a frame you love and we can't wait for you to collect your new spectacles. Enjoy your new look!
Friendly and professional
Appointment was easy to make, was seen promptly. Friendly and welcoming staff
15 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear you had a great experience at Leightons! Our team works hard to ensure appointments are easy to book and that our patients are seen promptly. It's wonderful to know you found our staff friendly and welcoming. We appreciate your kind words and look forward to seeing you again soon!
Excellent customer service
My new glasses were too strong for me and the Leightons changed them without additional cost to me.
14 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear that you had a positive experience with us at Leightons! Our team is always here to ensure you're delighted with your new glasses. If you need any further adjustments, just pop in and we'll be happy to help.
Best of the best
The warm and friendly welcome from the staff, the punctuality of appointments, the expertise offered and the warmth and cleanliness of the surroundings!
23 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're delighted to hear that you had such a positive experience at Leightons! Our team strives to provide a warm and friendly environment, along with expert care. Your kind words mean a lot to us, and we look forward to welcoming you back for your next appointment. Thank you for taking the time to share your feedback!
Great, friendly service
The staff are always friendly, helpful, seem trustworthy, and accommodating. I have moved away from the area but haven't found an alternative service that I prefer so I keep going back. Even they think it's strange!
27 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear about your positive experiences at Leightons! Our team is dedicated to providing a friendly and trustworthy service, and we're so glad you feel well taken care of during your visits. It's wonderful to know you choose to come back to us, even after moving away from the area. We appreciate your loyalty and look forward to welcoming you back on your next visit!
Went for an ear check up and they…
Went for an early check up and they identified a small ear infection so recommended to go to GP. Overall customer service was amazing and great to see a family run business on the high street. Highly recommend this place
9 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear that you had such a positive experience during your visit to Leightons! Our team always aims to provide excellent customer service, and we're delighted that you found our family-run business to be welcoming. Thank you for recommending us, we appreciate your kind words!
Excellent staff and service!
13 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're delighted to hear that you had such a positive experience with us! Our team at Leightons always aims to provide exceptional care, so it's wonderful to know we met your expectations. Thank you for taking the time to share your feedback. We look forward to welcoming you back next time!
Really must provide customers with WiFi.
The phone signal in the Lewes shop is almost non-existent and it doesn't have WiFi for customers. This makes waiting for your wife to try on an endless number of glasses very tiresome and extremely boring. Pleeeeeeease provide the poor people waiting for their partners to choose glasses with some WiFi to help the time pass.
On the upside, a lovely lady provided me with a sausage roll and a glass of sparkling Shloer and, after what seemed like a millennium my wife decided which glasses to buy.
25 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
Thank you for your review - we really appreciate your honest feedback. We're sorry to hear that the lack of phone signal made your wait less enjoyable, and we’ve passed your comments on to the relevant team to look into for the future.
We’re delighted to hear our team helped brighten the experience with a sausage roll and a splash of Shloer - sometimes it’s the little things that make all the difference!
Thanks again for taking the time to share your thoughts - feedback like yours helps us continue to improve.
All very pleasant :)
9 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're delighted to hear that you had a lovely experience with us! If you have any questions or need further assistance, feel free to get in touch. Thank you for sharing your positive feedback!
Graham Freeman is an excellent…
Graham Freeman is an excellent optometrist with a calm and professional manner. V knowledgable dispensing optician Chris M was a great help. Very happy with my experience - left with new distance specs, new lenses for my existing bespoke frames and new prescription sunglasses ordered, without having felt upsold at all.
15 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear you had such a positive experience during your visit with Graham and Chris at Leightons! It's fantastic you're pleased with your new distance specs, lenses, and prescription sunglasses. Graham and Chris will be delighted to hear your feedback. Thank you for choosing Leightons!
Consistently outstanding service from…
Consistently outstanding service from the efficient and friendly reception team to the incredible optometrists but especially Claire. I have a complex eye issue and she has been able to improve my sight significantly. She is so skilled and patient.
Cannot recommend them highly enough.
13 February 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear about your positive experience at Leightons! Claire and the team will be delighted to hear your feedback. We're so glad she could help improve your sight significantly. Thanks for recommending us!
Reply from Leightons Opticians & Hearing Care - Lewes
We're thrilled to hear you found our team at Leightons very friendly and helpful. Thanks for taking the time to share your experience with us – we appreciate your kind words! If you need anything else, just let us know.
Reply from Leightons Opticians & Hearing Care - Lewes
Thank you for the positive review! We're delighted to hear that you got new lenses with us. If you need any assistance or have any questions, feel free to reach out!
Do not want to be bothered by this
Do not want to be bothered by this. You are spoiling your good service my making me do this work!
26 February 2024
Unprompted review
great service from the optician to the…
great service from the optician to the dispensing optician and receptionist all round great
15 December 2023
Unprompted review
Danuta
Danuta, the manager, was friendly and helpful, talked me through all the options and helped me make the right choices.
Excellent service and much appreciated.
30 September 2023
Unprompted review
I was able to book my appointment so…
I was able to book my appointment so easily and was very impressed with the earwax removal service . Really professional and will definately use again in future . Top marks all round !!
12 September 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
Thank you very much for your review. We look forward to welcoming you back again in the future.
Friendly team
23 June 2023
Unprompted review
Reply from Leightons Opticians & Hearing Care - Lewes
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.