All of the team handling my eye-test at Leighton's, Basingstoke were of a very high standard, particularly Martina Reeves who by far and away the best optometrist I have been treated by-and I have see... See more
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Exceptional service from start to finish. The staff were friendly, polite, courteous and knowledgeable about all of the products. I had lots of questions about their other services such as contact l... See more
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I would recommend my local Leightons. I have always had a good experience when I go to the shop. There is a feeling of calm and comfortable seating to sit and wait if you are early. Excellent informat... See more
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I had my appointment today and saw Conor o'Kane, so professional and very personable, he explained everything to me step by step, which i found very helpful, and also asked if I had any questions, whi... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
9-11 Church Street, RG21 7QG, Basingstoke, Hampshire, United Kingdom
- 01256321068
4.5
Excellent
63 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had an excellent experience with us! Thank you for your kind words about the top professional advice you received. If you ever need anything else, just let us know. Take care!
Great people and very helpful
1 May 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you found our team at Leightons so great and helpful! If there's anything else we can assist you with, just let us know. Thank you for taking the time to share your positive experience.
EVERYTHING WENT EXTREMELY WELL
The staff were excellent. I had a very good check up.
17 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had an excellent experience during your check-up at Leightons! Our staff always aim to provide the highest level of care, so it's great to know that you were well looked after. If you have any further feedback or need assistance in the future, feel free to get in touch. Take care!
Appointment for 3.30 to order new lens…
Appointment for 3.30 to order new lens for my existing frames.
Arrived 3.17, checked in and was asked to take a seat.
2 assistants working - 1 had finished with her customer but spent over 10 mins just chatting. The other assistants customer needed to go in to see the optrometrist and returned to the desk after 5 minutes.
At no time was I informed that assistants were ‘running late’ or that I would be seen shortly.
I left the showroom and went to find a more professional opticians. No one phoned to ask why I had left or to ask if I wanted to make another appointment.
I was completely ignored.
27 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience with us, and we sincerely apologise for the frustration and inconvenience caused.
Arriving for an appointment and not being properly acknowledged or kept informed is not the level of service we aim to provide. You should have been updated about the delay and attended to promptly, and we regret that this did not happen during your visit.
We also understand how disappointing it must have felt to leave without assistance and without any follow-up from our team.
Your comments have been shared with our staff so we can address this internally and ensure better communication and attentiveness moving forward. Experiences like yours help us identify where we need to improve.
Thank you again for your feedback, and we hope to have the chance to welcome you back.
Such a shame you won’t let customers…
Such a shame you won’t let customers use the toilet and send them to Macdonalds instead. You’re happy to take my money but won’t let me use the facilities. The excuse that you’re not insured as you have so many elderly customers is frankly unbelievable and wouldn’t apply to me anyway as I’m not elderly - and it was a two hour appointment. Poor.
12 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
Thank you for taking the time to share your feedback.
We’re very sorry to hear that you were disappointed with your experience. We completely understand how frustrating this must have felt, especially during a longer appointment, and we sincerely apologise for any inconvenience caused.
However, our team was correct in advising that we are not insured for customers to use the toilet due to its positioning within the practice. Because of where the facilities are located, allowing public access would fall outside of our insurance coverage and health & safety policy. This is not a decision we take lightly, and it certainly isn’t intended to cause discomfort or inconvenience to our customers.
We truly value your feedback and appreciate your understanding of the constraints we have to work within.
Fantastic Service
Exceptional service from start to finish. The staff were friendly, polite, courteous and knowledgeable about all of the products. I had lots of questions about their other services such as contact lenses and hearing and everything was explained clearly and thoroughly.
6 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had such a positive experience with us at Leightons! Our team prides themselves on being friendly and knowledgeable, so we're delighted everything was explained clearly to you. If you have any more questions in the future, just let us know.
First Class Personal Service
All of the staff at Leightons Opticians & Hearing Care - Basingstoke, provide our family with an excellent level of service.
I want to take this opportunity to thank Conor in the Audiology Team at Basingstoke who has provided such a bespoke service in his continued support of our family. Conor invested the right amount of time, and his expertise ensured that we had knowledge of the correct equipment and apparatus for each patient.
29 January 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
Thank you so much for your kind words! We're delighted to hear about the excellent service provided by Conor and the Audiology Team at Leightons Opticians & Hearing Care in Basingstoke. It's fantastic to know that Conor's expertise and dedication have made a positive impact on your family's experience. We appreciate you taking the time to share your feedback.
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear there was no need for change, thank you for taking the time to leave us such a positive review! We're delighted we could meet your expectations at Leightons. If you ever need anything in the future, feel free to get in touch.
What a lovely friendly and welcoming…
What a lovely friendly and welcoming place. The service was great from start to finish. Would 100 % recommend
8 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had such a positive experience at Leightons! Thanks for recommending us - we really appreciate it!
The customer service I received was…
The customer service I received was excellent. The staff we very polite and will recommend their services any day to any one.
24 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had an excellent experience at Leightons! Our team always aims to provide the best care possible. If you ever need anything in the future, just let us know.
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear that our staff were incredibly helpful during your visit. Thanks for taking the time to share your positive experience with us!
I had such a wonderful experience at my…
I had such a wonderful experience at my recent optician’s appointment for contact lenses in Basingstoke with Ali. From the moment I arrived, the team showed incredible patience and genuine care. Ali never rushed me—not once. Instead, he took the time to explain every step, answer every question, and make sure I felt completely comfortable.
Learning to put in and remove contact lenses can feel intimidating, but Ali guided me with so much kindness and reassurance. Even when it took me a few extra tries, he remained encouraging and calm, reminding me that it’s okay to take things at my own pace.
Alis patience truly made all the difference. What could’ve been a stressful appointment turned into something positive, confidence-boosting, and even enjoyable. I left feeling supported, informed, and excited about this new step in my eye care.
I’m genuinely grateful—and highly recommend them to anyone, especially if you’re nervous or new to contacts.
4 November 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear about your wonderful experience at our Basingstoke branch with Ali! Ali and the team at Leightons are dedicated to providing exceptional care and support to all our patients. Thank you for sharing your positive experience and for recommending us. We're delighted to have been a part of your eye care journey and look forward to seeing you again.
Very professional service
Very professional service as usual by a friendly team,
17 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had another positive experience with us! Our team at Leightons always aims to provide professional and friendly service. We appreciate your kind words and look forward to seeing you again soon.
Leighton staff are always very helpful
Leighton staff are always very helpful, polite, and understanding. The service was very efficient and helped to make taking my elderly parents much easier.
27 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear that our Leightons team was so helpful and understanding when assisting you with your elderly parents. Making things easier for our patients is always our goal, and we're delighted that we could achieve this for you. If you ever need further assistance, just get in touch.
Excellent Leighton's Basingstoke !
All of the team handling my eye-test at Leighton's, Basingstoke were of a very high standard, particularly Martina Reeves who by far and away the best optometrist I have been treated by-and I have seen many over the years ! She is incredibly knowledgeable and a credit to your company. Also, the young lady who dealt with my pre-test examination was also excellent. I always get a friendly greeting when I visit Leighton's, as if my custom is much appreciated. I wouldn't go anywhere else.
15 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear about your positive experience at Leightons in Basingstoke! Martina and the team will be delighted to hear your feedback. It's fantastic to know you feel valued as a customer and received such excellent care. Thanks for choosing Leightons - we look forward to seeing you again soon!
First class service!!
I recently had the pleasure of visiting Annette, and I must say, the service I received was nothing short of outstanding. From the moment I walked in, the staff greeted me with warm smiles and a welcoming atmosphere that instantly put me at ease.
The optometrist (Annette) was exceptionally knowledgeable and took the time to thoroughly explain each step of the eye examination process. I appreciated the personalised attention and the in-depth discussion about my eye health and vision needs. They carefully addressed all my questions and concerns, making me feel valued as a customer.
The selection of glasses was impressive, with a wide variety of stylish frames to choose from. Paul (I think that was his name) was incredibly helpful in assisting me to find the perfect pair that suited both my face shape and personal style.
What stood out most was their commitment to customer satisfaction. After my purchase, they followed up to ensure I was happy with my new glasses and provided excellent care in adjusting them for comfort.
Overall, I highly recommend Leightons Basingstoke to anyone in need of eye care. Their professionalism, expertise, and genuine care for their clients truly set them apart. I will definitely be returning for my next eye exam and glasses!!
19 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear about your fantastic experience with the team at Leightons Basingstoke! It's wonderful to know that you felt valued as a customer and appreciated the personalised attention you received. The team will be delighted to hear your kind words. Thank you for recommending us, and we look forward to welcoming you back for your next eye exam and glasses!
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had such a positive experience at Leightons! Our team takes great pride in providing knowledgeable and friendly service, so we really appreciate your kind words. If you ever need anything in the future, just let us know. We're here to help!
Excellent service and care
I just want to thank Conor for his brilliant service helping my eldest son, Ellis, with his blocked ears. Conor really made Ellis feel relaxed and the procedure was done in super quick time. Thank you Conor, from Ellis and Dad.
19 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
Thank you for taking the time to leave such a positive review! We're thrilled to hear about the fantastic service you and Ellis received from Conor. We're delighted that Ellis felt relaxed and that the procedure was quick. Conor and the team will be pleased to hear your kind words.
Thank you great job
7 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
We're thrilled to hear you had a great experience with us! Thanks for taking the time to share your positive feedback. If you ever need anything else, just let us know.
Excellent
Debbie from Basingstoke branch did my wax remover Debbie was so kind and helpful got rid of my wax I now can hear properly Debbie was so caring and friendly all staff at this branch were very lovely people I strongly recommend absolutely brilliant from start to finish
Darren saunders from Basingstoke
3 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Basingstoke
Thank you so much for your lovely review, Darren! We're thrilled to hear about your positive experience with Debbie at our Basingstoke branch. It's fantastic to know that she provided such caring and helpful service during your visit. Debbie and the rest of the team will be delighted to hear your feedback. Thanks for recommending Leightons, we really appreciate it!
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