ETA: the team since reached out to help with the return logistics, which is appreciated. I have bought two items from Le Gramme. The first purchasing experience was fine - I even had to r... See more
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Review summary
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Bought 2 different bracelets from le gramme over the last couple of months. Great experience both times - quick delivery , lovely packaging and most importantly a great product with super service behi... See more
Company replied
Great quality, it’s so well made, get many comments from friends commenting on the style, great range and so far I’ve bought 4 bracelets with my eye on a couple more!!!! Pleas do not doubt the quality... See more
Company replied
Beautiful jewelry, the best I know for men because they are elegant and refined. I already have five pieces, bracelets and chains. Plus, great service and a really friendly welcome. Treat yourself!
Company replied
Company details
- Jewelry Store
- also in
- Jeweler
Written by the company
le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.
Contact info
4 Rue d'astorg , 75008, Paris, France
- 07 66 85 11 04
- eshop@legramme.com
- legramme.com
3.7
Average
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Worst Brand for bracelet
Worst Brand for bracelet! the quality is not worth it ! i bought le gramme 7g brushed cable on 29/1/23 for my husband.
Today 31/3/23 the bracelet is covered with dark spots and the color is turning black as if its fading
29 January 2023
Unprompted review
Reply from le gramme
Dear Mayssa,
Thank you for your message, and I understand your concern.
In response to your request, I confirm that this can happen.
For your information, our jewelry is well-designed to be worn on a daily basis.
However, some of our jewelry does not have a silver plating treatment. Thus, when it is not treated, the silver has a natural patina and the color of your jewel can evolve, according to the acidity of your skin, over the course of its use, and according to the atmospheric conditions.
The strong heat, and the PH of your skin could have accelerated the natural process of oxidation to your jewel.
Nevertheless, I reassure you, this is not a quality problem, and your jewel can be cleaned very easily.
To restore your jewelry to its original shine, you can use different techniques:
- Use a chamois skin (small jewelry cloth provided in your packaging) and a special silver cleaner (Mirror type). You can put a little product on the cloth and rub your jewel. The marks should disappear quickly.
- You can also take a little clay stone on a sponge or a cloth and clean, rinse thoroughly, wipe.
I reassure you, if the cleaning at your home does not work, we will be happy to recover your jewel to control and clean it.
Do not hesitate to come back to us at eshop@legramme.com if you have any question, we remain at your entire disposal and wish you an excellent end of day.
Sincerely,
Mathilde - Customer Care le gramme
First time experience with le gramme.
First time experience with le gramme.. Melissa in customer support was a great help.. and makes me feel to always come back as first choice to le gramme... Big complement to Melissa xxx
19 April 2023
Reply from le gramme
Dear Zeyad,
We thank you for your positive feedback on our customer care service!
We are delighted that you enjoyed your experience with us.
We remain at your disposal.
Sincerely,
Mathilde from le gramme
Stunning ring - an absolute eye catcher 🤩
I first saw the 11 g pyramid guilloché polished sterling silver ring at Selfridges in London and immediately fell in love with it! Unfortunately my sizes 61 and 64 were not available neither at Selfridges nor at any of websites, i.e. the official le gramme, ssense or farfetch. Luckily I was notified by le gramme that it became available at 61 and placed the order straight away. I just received it today and I am blown away by how stunning it is! I’m in love 🥰
Although it took a couple of days and WhatsApp communications with legramme regarding item despatch (there was a slight delay in despatch due to big backlog of orders) they were always very responsive and once the parcel was handed to FedEx, it arrived to me in London the following day!
4 April 2023
Unprompted review
Reply from le gramme
Dear Ioannis,
We appreciate your interest in our designs and are thrilled that you had a great experience with us. We thank you for the time you took to evaluate us, and we look forward to hearing from you!
Reply from le gramme
Dear Lionel,
we are so glad you enjoy our creations and the attention to their minimalist design. We thank you for the time you took for this post!
See you soon. ☺️
All I can say is just amazing
All I can say is just amazing. I have ordered a bracelet for my friend, and this gift to him is really something special for me.
I had huge problems with payment from my side, since I have Slovenian bank account and cards… and le gramme’s customer support was just AMAZING!
Melissa and Mathilde were responding in minutes, offered me plenty of resolutions, the response was always quick and really very kind!
I also asked for a fast delivery, even though they have the right to ship it in 15 days, they managed to do it as soon as possible and in few days.
All I can say is just: le gramme with customer support like this is going to reach new highs, and they deserve it.
Wonderful experience and 100% ordering from them in near future in sign of support!
13 February 2023
Unprompted review
Reply from le gramme
Dear Petra,
Thank you for your message.
We are delighted that you enjoyed your experience with us!
We hope to see you soon on legramme.com.
Sincerely, le gramme team.
Reply from le gramme
Dear Simla,
We thank you for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
Sincerely. le gramme team.
11g Silver Bead Bracelet w/ 1 Gold Bead
Loved the piece I got. So far so good. Quick delivery.
22 November 2022
Reply from le gramme
Dear,
We thank you for your positive feedback on our creations.
We are delighted that you enjoyed your experience with us.
Sincerely,
le gramme team
Perfect gift
My husband was absolutely crazy about this bracelet!
The delivery service is perfect, nothing to worry about just at my door
22 October 2022
Reply from le gramme
Dear Laura,
We thank you for your positive feedback on our products and services.
We are delighted that you enjoyed your experience with us.
Sincerely.
Mathilde from le gramme
great customer support
Great customer support they reply and assist instantly.
8 July 2022
Unprompted review
Reply from le gramme
Dear Konstantinos, we thank you for your positive feedback on our services. We are delighted that you enjoyed your experience with us. Sincerely.
Don’t buy direct the service is…
Don’t buy direct the service is terrible. 17 days to have the item delivered. 14 days to respond to an email. You can get the same item £125 cheaper if you don’t go direct. The sizing is ridiculous. Shame because the concept is really good*****Update*** Sent the item back using the return FedEx slip. It got back to LE Gramme in 36 hours. They received the item on the 26th Jan and signed for it. Then I was told 15 days for the refund to be sorted!! Utter joke still not had my money back and now They are ignoring my emails. If I could give them no stars I would avoid going direct they are just shocking at customer service****
Update
Took them 9 months to respond to my review. Just about sums the service up!!!
*******
Top tip for using Trustpilot. Your account manager will tell you to take conversations offline. Keep responses neutral otherwise you can get drawn into public debates! Happy to reinvigorate just how bad your service was if you really want too. Let me know?
13 January 2022
Unprompted review
Reply from le gramme
Dear Nigel, we thank you for your message and for sharing your experience with us. We are sincerely sorry for these various inconveniences. After verification, your order was processed in 2 business days, and the late delivery was due to FedEx and intense activities during Christmas period. Your refund was indeed made within the French legal time limit, i.e. within 14 working days following receipt of your package.
Please be assured that we have greatly improved our response time and order processing, and we would be delighted to assist you in your next shopping experience.
We remain at your disposal for any further information, and we wish you a pleasant day. Regards.
Reply from le gramme
Dear Emil, we thank you for your positive feedback on our creations and services. We are delighted that you enjoyed your experience with us.
Sincerely.
Mathilde from le gramme.
Do not buy from this company
Do not buy from this company. They are crooks. They have charged me £300 per bracelet in fees when the cost of the bracelet is only €450 euros. Their customer service is appalling and I honestly hope you stay clear. I'm having to get my lawyers involved now too.
7 October 2021
Unprompted review
Reply from le gramme
Dear Ryan,
Thank you for your message.
We have just become aware of it and therefore sincerely apologize for the delay in responding.
We would like this to be investigated and resolved efficiently.
Could you please contact us via one of the contact options on our website, so we can help you further?
We look forward to resolving this.
Yours sincerely,
Mathilde
Lost a loyal customer.
I bought a Le Gramme cuff in the Black Friday Sale. This was my third Le Gramme item. After a week I emailed and didn’t get a response. Then contacted via Instagram and told eventually I would hear back. Eventually I had to ring France. They had issues with their website and now they didn’t have the item in stock. I was offered a refund and a 10% discount code off any full price item. 10% was an insult considering the item i bought was heavily discounted in the sale. By signing up to a newsletter elsewhere I could get 10% off at third party retailers. I would understand if I was at fault but it was admittedly their fault. Annoyingly, I have had really good experiences previously with Le Gramme but if this is how returning customers are treated I’ll go elsewhere.
12 December 2020
Unprompted review
Reply from le gramme
Dear Jonathan,
We thank you for your message and for your interest in le gramme.
I am very sorry to hear about this issue, and we would like this to be investigated and resolved efficiently.
Could you please contact us via one of the contact options on our website, so we can help you further?
We look forward to resolving this.
Sincerely,
Mathilde
One of the best brands I've ever bought…
One of the best brands I've ever bought from. Great customer service and excellent jewelry.
27 December 2019
Unprompted review
Reply from le gramme
Dear Gustav, we thank you for your positive feedback on our creations and services. We are delighted that you enjoyed your experience with us.
Sincerely,
Mathilde from le gramme.
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