L&G Reviews 

33,348
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,710 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff members who provide expert guidance, showing genuine kindness, empathy, and care during phone conversations to put worries at ease. Consumers find the entire process effortless and straightforward, noting that policies, pension setups, and provider transfers are managed smoothly and efficiently from start to finish. Some reviewers were not happy with delays, mentioning that response times can feel very long and require constant personal chasing to receive updates. A few other people also felt that certain paperwork was complicated, confusing, and difficult to understand without professional assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting polite, clear, and... See more

Service

Users describe positive interactions with service, highlighting efficient claims handling, smooth pension... See more

User experience

People report positive experiences with user experience, highlighting how helpful staff make the process... See more

Response time

Consumers find response time to be ambiguous, reporting vastly mixed experiences. Many reviewers praised the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more

Rated 4 out of 5 stars

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more

Rated 4 out of 5 stars

They would have had 5 stars, as once I actually got to talk to someone, the service was excellant, clear, easy to understand and very helpful. The 1 star deduction was for the initial wait time-it fel... See more

Rated 5 out of 5 stars

Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,348)

8,504 reviews in the last 12 months

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Rated 5 out of 5 stars

Answered immediately

Answered immediately, very polite and helpful customer service. Explained what I needed ensuring I understood next steps. Well done!

11 August 2026

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