L&G Reviews 

33,276
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and knowledgeable, ensuring every interaction remains pleasant and easy to understand. Consumers consistently find the overall process remarkably smooth and transparent, noting that financial services and general fund management are handled efficiently from start to finish. Some reviewers were not happy with ongoing communication issues and long delays experienced when trying to reach customer support for timely assistance. Many people also mentioned that certain important requests were left completely unresolved, requiring constant follow-ups and enormous patience to finally get clear answers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as helpful, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and polite representatives who explain... See more

Service

People report positive experiences with service, noting that processes are efficient, speedy, and completed... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless, efficient, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many consumers report fast turnarounds,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more

Rated 4 out of 5 stars

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 5 out of 5 stars

Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,276)

8,433 reviews in the last 12 months

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Rated 5 out of 5 stars

L&G were very professional and managed…

L&G were very professional and managed my replacement life assurance due to changes in my circumstances. They showed sympathy in dealing with me and guided me through the number of questions that are neccessary for a life policy. Even small corrections after discussions with my doctor were easily achieved through the account app and happily resulted in a reduced premium but with an extended life term

10 August 2026
Rated 1 out of 5 stars

"Income protection"....Buyer beware.

I took out an "income protection" scheme which completely failed to protect my income. I had two months off work following a hip replacement only to be told I "didn't suffer a loss of income". As the principal money earner in a small business whose bank account dropped ~£9K during that period, I find that insulting on several levels. Please look carefully at the small print, T&Cs, legal caveats etc if you are considering taking out a policy. Short of being off work for many months or approaching bankruptcy, it is hard to imagine who this scheme would benefit.

7 August 2026
Rated 1 out of 5 stars

Took 6 months for my claim not to go through

My mortgage broker took out the income
Protection insurance, however it should never have been taken out as I had issues with mental health. Took 6 months for legal and general to tell me there wasn’t a claim. Will never use this company again

11 August 2026
L&G logo

Reply from L&G

Good morning Lisa. Thank you for your review and for taking the time to complete our customer survey. We value the feedback.
I'm aware that we're currently dealing with a complaint for you so I've passed your comments on to the complaints team to add to the existing complaint.
Kind regards,
Dylan

Rated 1 out of 5 stars

Please see previous comments.

Please see previous comments.

11 August 2026
L&G logo

Reply from L&G

Good afternoon Mr James, thank you for your review and for taking the time to complete our customer survey. We value the feedback.

I have emailed you for more information. Kind regards, Zoe

Rated 4 out of 5 stars

Great customer service

The person I spoke to was clear, knowledgeable and efficient. She quickly and easily achieved everything I had aimed to do and bettered it by sending further detail i would need. Very good service

9 August 2026
Rated 5 out of 5 stars

Problem solved

As I said before I was treated politely and with empathy. The lady on the other end of the phone told me very clearly what she was going to do to help me. She was true to her word.

10 August 2026

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