We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more
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See what reviewers are saying
Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more
Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more
Company replied
Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more
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Company details
Information provided by various external sources
We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959500
- customerservice@lefrenchmobile.com
- lefrenchmobile.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered two Sim cards to use in…
I ordered two Sim cards to use in France. One card did not work even when attempting to use it in multiple phones.
However my main issue is their complete lack of after sales support. Emails aren't answered, phones don't work and messages left on their website's chat feature disappear into the ether.
Thus the only way to get some form of compensation is to talk to your bank/credit card company to reverse charges!!
12 January 2022
Reply from LeFrenchMobile
Dear Lefrenchjulian,
We regret to hear that you encountered difficulties with your SIM card.
Remember that you can reach us by phone directly so that our team can listen and respond to your request(s) fully. Please find below our correct contact details:
- Email: customerservice@lefrenchmobile.com
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
No customer service response
12 January 2022
Reply from LeFrenchMobile
Dear MJ,
Remember that you can reach us by email or by phone directly so that our team can listen and respond to your request(s) fully:
- Email: customerservice@lefrenchmobile.com
- Tel: (+33) (0) 1 74 95 95 00
Monday to Friday : 9h00-17h00
Saturdays : 11h00-15h00
Kind regards,
LeFrenchMobile
Quite easy to use and reasonable
11 January 2022
Reply from LeFrenchMobile
Dear Richard,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
Excellent customer service
Excellent customer service and great easy to use website - Highly recommended.
11 January 2022
Reply from LeFrenchMobile
Dear Robin,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
Reply from LeFrenchMobile
Dear Axel,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
LeFrenchMobile
I ordered a French SIM card
I ordered a French SIM card in my preparation for moving to France. It only took 2 days to arrive in Spain. Accompanied by instructions on how to activate it and recharge it. I really recommend LeFrench mobile
10 January 2022
Reply from LeFrenchMobile
Dear Tinyiko Chauke,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
First service that actually works
First service that actually works from Jersey (Channel Isles) back to my home in Tarn et Garonne! Well done guys.....simple, efficient. what more could I ask.
5 January 2022
Reply from LeFrenchMobile
Dear Annette,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
LeFrenchMobile
Easy to buy online and fast shipment!
26 December 2021
Reply from LeFrenchMobile
Dear Perodori,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
Have not yet received the SIM card…
Have not yet received the SIM card supposedly sent to me in France on
8 December. Very poor service.
25 December 2021
Reply from LeFrenchMobile
Dear Anne,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. Our customer service is going to contact you to check again your delivery address and send you a new SIM card if needed (with no extra fee of course).
Kind regards,
LeFrenchMobile
Never received the card
21 December 2021
Reply from LeFrenchMobile
Dear Gabriele,
We regret to hear that you did not receive your SIM card. All orders are shipped within 24 hours. Local posts and delivery companies we work with usually deliver on time but maybe a punctual/exceptional event had caused that situation. Our customer service is going to contact you to check again your delivery address and send you a new SIM card if needed (with no extra fee of course).
Kind regards,
LeFrenchMobile
I have tried numerous times to create…
I have tried numerous times to create an account online. It doesn't work and I get a message stating 'Wrong username and/or password.'.
I tried via the mobile phone but there is no data connection.
The FAQ's don't have any help either and an email to customer services a couple of weeks ago has gone unanswered.
Not impressed at all.
I have now received an email advising me to do what I have already said in my review that I have attempted to do without success.
If you read the review, why tell me to try the same thing?
I am not willing to go round in circles wasting my time.
From their email of December 30th; We inform you that a new SIM card n° 1850857015694 has been sent to the given shipping address, please get back to us as soon as you receive it so we can activate it.
It has still not arrived and it's been over 3 months, so long in fact that I forgot about it. Le French mobile still have my money though. Where has that gone I wonder!
20 December 2021
Reply from LeFrenchMobile
Dear Leslie,
We regret to hear that you encountered difficulties to create your account. I have created a ticket for you. Please expect a member of our support team to contact you in 24 hours. Similarly, you can reach them through (+33) (0) 1 74 95 95 00.
Kind regards,
LeFrenchMobile
Reply from LeFrenchMobile
Dear Anton,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
Not the cheapest but happy with the…
Not the cheapest but happy with the service over many years, particularly now you don’t lose your phones number or credit when you are unable to use the phone, as we have been unable to do in Australia during Covid lockdown. Rob, Melbourne
16 December 2021
Reply from LeFrenchMobile
Dear Rob,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
We love Le French Mobile!
We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to set up, super easy to add more balance for calls, SMS or data. We switched to them after multiple disasters with Orange had caused mayhem managing students completing language homestays in France. Wish we had discovered them sooner!
14 December 2021
Reply from LeFrenchMobile
Dear Happy shopper,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
LeFrenchMobile - solid service provider
LeFrenchMobile has consistently proven to be a reliable and inexpensive service for users needing communication but not making or receiving many calls. The prepaid service is effective with credit on select accounts unlimited in terms of validity. When travelling within Europe of the UK, service delivery has remained flawless. I would strongly recommend this service provider for use within the European area and UK.
14 December 2021
Reply from LeFrenchMobile
Dear Michael,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
As a regular visitor to France
As a regular visitor to France before Covid I especially appreciated that my account continued without regular activity or top ups. It was great to be able to switch sim cards as soon as we returned to France and be ready to use my phone. Topping up was so easy too. Thank you.
14 December 2021
Reply from LeFrenchMobile
Dear Customer,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
LeFrenchMobile
The process was very simple and I took…
The process was very simple and I took a matter of minutes and immediately I was able to continue using my phone. I was very happy with the service. I will definitely plan on utilizing the service again in the future.
14 December 2021
Reply from LeFrenchMobile
Dear JW,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
Very informative magazine and staff friendly and helpful
Very informative magazine and the staff have been friendly and helpful.
14 December 2021
Reply from LeFrenchMobile
Dear Richard,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
LeFrenchMobile
Terrific SIM choice when traveling abroad
Terrific choice when traveling abroad. I like that you can maintain you account for a nominal monthly fee and keep the same SIM and phone number from trip to trip.
My only complaint is that I am not notified what my balance is - esp an issue when we have not been traveling during 2 years of pandemic.
14 December 2021
Reply from LeFrenchMobile
Dear Tudor,
Thank you for you feedback. Do not hesitate to contact our customer service at any time if you need information on your credit or on our offers in case you can't access your account:
customerservice@lefrenchmobile.com
Kind regards,
LeFrenchMobile
Reply from LeFrenchMobile
Dear Sasser,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
LeFrenchMobile
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