Lee Valley Ireland Reviews 

808
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the traditional garments are exceptionally well made, featuring beautiful fabrics, vibrant colors, and comfortable fits designed to last for many years of regular use. Buyers warmly appreciate the remarkably fast delivery times across international borders, alongside clear and prompt updates that keep them fully informed throughout the entire shipping journey from start to finish. Some reviewers were not happy with occasional online fulfillment and delivery mishaps, including unexpected product size variations, entirely missing packages, or parcels being carelessly left exposed to heavy rain.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the superb quality, comfortable... See more

Quality

Customers had positive experiences with quality, noting that the garments are well made with beautiful... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting incredibly fast shipping times, even... See more

Order

Reviewers highlight positive aspects of order, noting that items are easy to purchase through a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is an easy web site to navigate. The shirts I bought I expect will last me the rest of my life. Beautiful material, fine stitching, comfortable. Quick delivery while coming from overseas. Even the... See more

Company replied

Rated 5 out of 5 stars

Lee Valley did their part ! I received the walking stick today , it was well packaged and arrived in great condition, I will be putting it to good use, I was a bit disappointed that the ball handle... See more

Company replied

Rated 5 out of 5 stars

My order was packed well and shipped fast. Great communication between from the delivery service. Lee Valley has clothing that fits and is of superb quality. This is my third order. Never had a p... See more

Company replied

Rated 5 out of 5 stars

I've purchased a number of items from Lee Valley over the past few years. The products are always top quality and the prices are very fair.

Company replied


Company details

  1. Men's Clothing Store
  2. also in
  3. Activewear Store
  4. Children's Clothing Store
  5. Clothing Store
  6. Women's Clothing Store

Written by the company

Lee Valley Ireland is your one-stop shop for year-round Irish-made country clothing, nightwear, and gifts. For over 40 years, Lee Valley Ireland has manufactured the highest quality cotton flannel grandfather shirts and nightwear. Fill your closet with timeless Irish-made pieces, from comfortable loungewear and slippers to tweed classics. Browse Irish gift ideas online, including wood-crafted collectables. Lee Valley Ireland is proudly a Guaranteed Irish™ company. Shop online today at www.leevalleyireland.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

808 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(808)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website, great communication!

Great website! Extremely fast delivery. I’m in London, Uk and received my order relatively quick! Sent an email and received a reply soon after! Great customer service and great items! Thanks!

3 February 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post a review, we certainly appreciate it. We will share your review with the relevant team members, thank you for your kind custom. Kind regards, Lauren

Rated 1 out of 5 stars

Beware the sizing is for uni sex

Beware the sizing is for uni sex, not woman's. I ordered same size I ordered in past only to find it was at least three sizes too big.

23 November 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your review and we are certainly disappointed that you were unhappy with sizing, this is not a complaint we have received in the past. All product pages on our website come with a size guide and information about sizing. We offer 90-day hassle-free returns/exchanges. For more info please refer to the relevant website pages or contact us at customercare@leevalley.ie or call +353 26 49170. Many thanks, Lauren

Rated 4 out of 5 stars

Beautiful quality item

Beautiful quality item. Perfect size
The only problem is the color that is not faithful to the photo on the site.
The description is mentioned in color "purple", while it is actually navy blue.
It’s a pity

4 November 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your kind review. We are delighted you are happy with your Lee Valley purchase. Thank you for your website feedback, we will certainly look into the description.Kind regards, Lauren

Rated 5 out of 5 stars

great bathrobe, super service

I wanted a warm (but not too warm) bathrobe for winter and had one question for Lee Valley, which was whether the robes are made in Ireland. Yes. I ordered one on a Tuesday, received it on Saturday in my mailbox in Virginia, unbelievably fast service. Really high quality, warm, soft, comfortable, looks great, I hope to use it for many years. Highly recommend products from Lee Valley!

28 October 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post your kind review. We are delighted you are happy with our products and service. Yes, all our garments are made in Ireland and we are proudly a Guaranteed Irish member and member of The Design and Crafts Council of Ireland. Thank you for shopping with us. Kind regards, Lauren

Rated 5 out of 5 stars

Great products

Great products, fast delivery, happy customer

14 August 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your kind review, we are delighted you are happy with our products and service. Kind regards,
Lauren

Rated 1 out of 5 stars

Irish Blackthorn walking

I got my Irish Blackthorn walking stick today and it looks like something that was knocked up in 5 mins with a box cutter,no knobbly bits on the side like the pic's and also its so thick,it is way too heavy to be used as a walking stick,it is 2 to 2.5 inch wide on the stem with a little groove and the handle is smaller than the stem which looks really odd.and the handle is clearly a rootball on the pic's but this is just carved into a straight piece of wood,an absolute ridiculous waste of my money,i bought a thick branch with stem painted black and the top part left light and rounded off,then varnished.they seen me coming,i expected irish craftsmanship but seem to of gotten something that a kid could knock up in 5 min's,very disappointed!!!,i get that they will all look slightly different but if i carried this lump of wood in the uk then i would be arrested for carrying an offensive weapon.,,WOW, so now it seem's yr implying that I am leaving 1 star reviews because I have nothing better to do,I am a google agent and my HONEST reviews are very popular,and it shows what kind of company you are when you decide the best way to answer someone's HONEST REVIEW of your company is to troll their previous reviews and try to discredit them,the piece of WOOD you sold me went in the bin,,I would rather lose the money than deal with your company again,and by the way,,,I know what a blackthorn walking stick looks like,, I already have 6 of them,,AND NONE LOOK LIKE THIS THICK PIECE OF WOOD YOU SENT ME!!

12 July 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Hi Shane, thanks for your review. We are certainly sorry you were unhappy with your blackthorn walking stick, this is most surprising as they are one of our most popular products. First of all, blackthorn walking sticks are painted black as blackthorn wood is not black in nature, it is a pale brown. Each stick is different as they are handmade by experienced wood crafters. If you are unhappy with a product you can return it to us for a full refund - as per our website. We did not receive any email or phone correspondance from you. We can see since 2020 the vast majority of your reviews have been one-star. You can contact our customer care team at customercare@leevalley.ie or call us at +353 26 49170. Many thanks, Denis Hurley, owner

Rated 5 out of 5 stars

compliment

very fast delivery, top quality, very nice products, absolutely recommendable, I'm happy, I am happy and of course, I will order again. thanks a lot lee valley.

17 May 2023
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you taking the time to post a review. We are delighted you are happy with our products and customer service. Thank you for shopping with us, Lauren

Rated 1 out of 5 stars

I ordered your Green / Navy Flannel…

I ordered your Green / Navy Flannel Pyjamas. They arrived looking as good as I had anticipated. Unfortunately the size I'd ordered (XXXL) was not what these were - they were XXL. So disappointed.

1 February 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Hi William, thank you for your review, you contacted us re receiving the incorrect product on 1st Feb, on 2nd Feb my colleague Ray replied apologising for this mistake - he assured you that this is not the norm for us, our dispatches go through a rigourous quality assurance programme, on 2nd Feb the correct size 3XL was shipped to you, you got to keep the 2XL for regifting etc. Eventually you were happy with our level of customer care, and the service you received from Ray. I hope you liked your Lee Valley pyjamas. Kind regards, Lauren

Rated 5 out of 5 stars

Best pajamas ever

Your high quality pajamas are my husbands favorite items of clothing. I also loved your slippers! Shipping was quick. We will order again.

26 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your kind review. We are delighted you and your husband are happy with your Lee Valley purchases. Kind regards, Lauren

Rated 5 out of 5 stars

Robe with monogram was a birthday gift…

Robe with monogram was a birthday gift for a friend in the UK who was thoroughly delighted with the fantastic quality which could only come from Ireland!

1 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you so much for your kind review. We will share your review across the team. Kind regards, Lauren

Rated 5 out of 5 stars

Great product

Great product, arrived after a few days in perfect condition and is a good quality

12 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post your kind review. We are delighted you are happy with our products and services. Many thanks, Lauren

Rated 5 out of 5 stars

Beautiful Flannel Pajamas!

Having never ordered from Lee Valley, I purchased two pair of flannel pajamas, and I couldn't be more pleased with them. The quality of the material and sewing is extraordinary! I'm -so- impressed and happy with the pajamas! I will most definitely order from Lee Valley again! :)

1 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you so much for your kind review. We are delighted you are happy with your first Lee Valley purchase, we will share your review across the team. Kind regards, Lauren

Rated 5 out of 5 stars

Good quality

Good customer service and the shirts are in a very good quality

17 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post a review. We are delighted you are happy with our customer service and garments. We appreciate your kind custom. Many thanks, Lauren

Rated 5 out of 5 stars

Really good service from Lee Valley

Really good service from Lee Valley. Excellent quality and speedy delivery. Thank you.

13 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your kind review. We are delighted you are happy with our customer service and garments. Thank you for shopping with us, Lauren

Rated 5 out of 5 stars
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post a review. We are delighted you are happy with our customer service and garments. We appreciate your kind custom. Many thanks, Lauren

Rated 5 out of 5 stars

My order was dealt with efficiently

Very pleased my order was dealt with so easily and efficiently.

11 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post a review. We are delighted you are happy with our customer service. Kind regards, Lauren

Rated 5 out of 5 stars

Canada here… our postal service was…

Canada here… our postal service was busy during December but your customer service person responded to my concerns immediately. Slippers and socks arrived today and my feet are finally and mercifully warm. There is really nothing like real wool for warmth.

10 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you so much for taking the time to write such a kind review. We are delighted you are happy with your Lee Valley purchase and our customer care. Thank you for shopping with us. Many thanks, Lauren

Rated 5 out of 5 stars

Blackthorn walking stick

The item I wanted was back in stock quickly. I've wanted one, since forever. Thanks

2 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to write your kind review. We are delighted you were happy with our Blackthorn Walking Stick - these are handmade so tend to be made in small batches with a quick turnaround time. We hope you get years of use out of your new cane. Kind regards, Lauren

Rated 5 out of 5 stars

beautiful product but delivery delayed…

beautiful product but delivery delayed due to postal strike

5 January 2023
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post a review, we are delighted you were happy with your Lee Valley purchase. Many thanks, Lauren

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