Lee Valley Ireland Reviews 

808
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the traditional garments are exceptionally well made, featuring beautiful fabrics, vibrant colors, and comfortable fits designed to last for many years of regular use. Buyers warmly appreciate the remarkably fast delivery times across international borders, alongside clear and prompt updates that keep them fully informed throughout the entire shipping journey from start to finish. Some reviewers were not happy with occasional online fulfillment and delivery mishaps, including unexpected product size variations, entirely missing packages, or parcels being carelessly left exposed to heavy rain.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the superb quality, comfortable... See more

Quality

Customers had positive experiences with quality, noting that the garments are well made with beautiful... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting incredibly fast shipping times, even... See more

Order

Reviewers highlight positive aspects of order, noting that items are easy to purchase through a simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is an easy web site to navigate. The shirts I bought I expect will last me the rest of my life. Beautiful material, fine stitching, comfortable. Quick delivery while coming from overseas. Even the... See more

Company replied

Rated 5 out of 5 stars

Lee Valley did their part ! I received the walking stick today , it was well packaged and arrived in great condition, I will be putting it to good use, I was a bit disappointed that the ball handle... See more

Company replied

Rated 5 out of 5 stars

My order was packed well and shipped fast. Great communication between from the delivery service. Lee Valley has clothing that fits and is of superb quality. This is my third order. Never had a p... See more

Company replied

Rated 5 out of 5 stars

I've purchased a number of items from Lee Valley over the past few years. The products are always top quality and the prices are very fair.

Company replied


Company details

  1. Men's Clothing Store
  2. also in
  3. Activewear Store
  4. Children's Clothing Store
  5. Clothing Store
  6. Women's Clothing Store

Written by the company

Lee Valley Ireland is your one-stop shop for year-round Irish-made country clothing, nightwear, and gifts. For over 40 years, Lee Valley Ireland has manufactured the highest quality cotton flannel grandfather shirts and nightwear. Fill your closet with timeless Irish-made pieces, from comfortable loungewear and slippers to tweed classics. Browse Irish gift ideas online, including wood-crafted collectables. Lee Valley Ireland is proudly a Guaranteed Irish™ company. Shop online today at www.leevalleyireland.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

808 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(808)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shirts are good quality and delivery is…

Shirts are good quality and delivery is fast

17 February 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and thank you for your kind custom.

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Shipping was incredibly fast

Shipping was incredibly fast, products are high quality and super comfortable. Will continue to purchase more!

12 February 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and thank you for your kind custom.

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Perfect.

It's what I've been looking for for a long time but I can't find. THANKS

2 March 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and thank you for your kind custom.

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Very efficient though let down by UPS…

Very efficient though let down by UPS who left parcel in rain.

2 March 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

I got a nice nightshirt

I got a nice nightshirt. It is super!
Very comfortable and warm as well.
I like it so very much I ordered another one.

17 February 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Flannel Grandfather Shirts.

Items arrived on time, well packaged and as described. Great communication with customer support about sizing. Very happy customer. I am a 16 collar, 42 chest and the medium Flannel Grandfather shirt fitted perfectly.

16 February 2026
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 1 out of 5 stars

I ordered a hat (order # 116872) from…

I ordered a hat (order # 116872) from Lee Valley. The hat never arrived and I was never refunded my $100. I contacted the company several times and each time was told I would receive a refund. As stated the refund never came and its now months later. DO NOT PURCHASE FROM THIS COMPANY.

28 August 2025
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your review. We are sorry to hear you were unhappy with our service on this occasion. We can see that your order could not be delivered at the time due to non-payment of US tariffs with our courier and the item was returned to us. As soon as we recieved the item back to us a refund was issued to you on the 7th of October as indicated to you by our customer care team. You would have received this to the same payment method you used to purchase.
(Note: We have since moved to a delivered duty paid basis for US customers whereby all duties, tariffs and taxes are covered by Lee Valley Ireland.)

Rated 1 out of 5 stars

DREADFUL experience!

DREADFUL experience!
Nightshirt was a massive 8" wider across the chest than stated on their accompanying size chart. The quality of the linen wasn't as good as expected from viewing their website either. No apologies in any subsequent contact. Expected to return at my own expense. They eventually offered to refund return postage but never did. Told to wait 10 days for refund after they received item back because the lady who did refunds was on holiday. That day came and went so had to raise case with PayPal. I would avoid at all costs!!!

27 May 2025
Unprompted review
Rated 4 out of 5 stars

The items themselves are absolutely…

The items themselves are absolutely fantastic—well-made, cozy, and so comfortable that both my husband and I slept soundly in our new nightcaps. We’re definitely planning to come back for the full set of pajamas. The only downside was the delivery, which took much longer than UPS originally promised and unfortunately missed my husband’s birthday. I also reached out to Lee Valley for an update but never got a response. That’s the only reason I can’t give a full five stars. Hopefully, they improve their communication because the product quality is truly top-notch.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

10/10

10/10. Warm, soft, good quality. Would highly recommend.

25 April 2025
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Wonderful products. Very high quality. Great service

I was looking for some good quality loungewear for the winter and came across Lee Valley.

I bought their Fleece lined pants and wow the comfort and warmth was better than any high street fashion store.

Currently purchasing flannel wear for the spring.

Great quality.

3 March 2025
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 1 out of 5 stars

Order took over 2 weeks to arrive 😫

Order took over 2 weeks to arrive 😫
Dressing gown and slippers not as luxurious as the photos or description.
Another 2 weeks to return but they very kindly paid for the customs.
Another 2 weeks for the refund 😒

18 December 2024
Unprompted review
Rated 1 out of 5 stars

No update on tracking

I have placed an order on December 18. The last update I got was that my package was leaving Dublin on the 22 internationally and then no updates. I have emailed the company twice (customer service) to have information to see where the package was at and they have not responded to me. I do not know if I will ever see this package. I am disappointed by the poor communication.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services

Excellent customer service, great quality and stylish and keep warm 100%and fast delivery . Best dressing I have ever bought will definitely recommend to my friends and family. 🌺⭐️

19 December 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 1 out of 5 stars

Never again

Ordered products on 15th December. Paid £30.00 for express delivery. No chance of getting order delivered before Christmas. I no longer want the products, I want my money back

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality and customer service

I am really very pleased with the quality, I bought 4 pair of extra cozy wool slippers, they are so soft and I know from previous purchases they are warm and durable. The customer service is impeccable, thank you so much! Laura

19 December 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

I live in California and I'd been…

I live in California and I'd been looking hard where I could find some good quality clothes that aren't made in a sweatshop. Came across Lee Valley online and was amazed that I could get such high quality product shipped to California in less than a week at such a reasonable price. Best of all it supports the good folks of Ireland. Love the fleece lined flannel. A win all around! Thank you

16 July 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 5 out of 5 stars

Fantastic service and the quality of…

Fantastic service and the quality of the products are outstanding. Will buy again 👍

25 July 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review.

We are delighted you like your Lee Valley purchase and hope to see you online again soon!

Many thanks,
Rachel at Lee Valley Ireland

Rated 3 out of 5 stars

Recently purchased a West Cork Jacket…

Recently purchased a West Cork Jacket in XL. Truly like the jacket but it was too large. Ordered a large and it fit great. Returned the XL and was surprised to see that it cost $87 to ship back. That's almost half the cost of the jacket! Again, great jacket but beware of shipping costs. Pick sizes carefully.

17 June 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for your recent purchase, and we are certainly glad you like your new West Cork Jacket.

Regarding shipping, we offer free shipping worldwide over a threshold, with a threshold for free shipping to the USA of $80. Therefore when you were sent the first jacket and then the replacement jacket, you got free shipping. I'm afraid as a small company we cannot cover the cost of return shipping.

There are size guides on every product page so customers know the size of each garment.

Again, we are glad you like the jacket and hope you enjoy it for many years to come. Kind regards, Joanne

Rated 5 out of 5 stars

Coatigan is beautiful

Coatigan is beautiful, well made, elegant
Highly recommend

13 February 2024
Unprompted review
Lee Valley Ireland logo

Reply from Lee Valley Ireland

Thank you for taking the time to post such a kind review. We are delighted you like your Lee Valley purchase and thank you for your kind custom. Many thanks, Lauren

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