Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
Company replied
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See what reviewers are saying
Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
Company replied
Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
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I had a very fruitful support from Mr
I had a very fruitful support from Mr. Oussama regarding my Lebara SIM issues. It’s really worthy from Lebara to have such experienced and supportive team.
20 February 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
What a great review of our services. 😍
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
Très belle journée à vous,
Martin Lebara France
Non-communications
3/1/25 received email saying SIM card needed changing & to phone customer service which I did. Lebara supposed to send me a new SIM. Now 25/1/25, am still waiting. Also waiting for code to change password to access Lebara account. No joy there either!
25 January 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello Anne Cadman,
The reception of the new SIM card appears to have been unsuccessful. To ensure successful delivery, we need you to reconfirm the delivery address, including any additional details that may help avoid future delivery incidents.
We attempted to reach you on your Lebara number but received no response. As a result, we followed up with an email so that you could assist us in addressing the situation.
Have a great day !
Alice from Lebara France team
Worst mobile data quality
At the beginning, mobile data with 5G was working well. From the middle of December, the quality started to be progressively worse. Moreover, when I wanted to call someone, the mobile data was showing "H", Which I never saw with other mobile data plans from other operators. This is why, in January, I decide to change for a Sosh plan. I'll see if it's better.
5 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Jean Penau,
Thank you for bringing this to our attention. We value your feedback and want to ensure that your concerns are addressed thoroughly.
Our team will reach out to you shortly to gather more details and analyze the situation. Your experience is important to us, and we aim to provide the best possible service.
Have a great day!
Alice from Lebara France Team
the customer service is really helpful
7 January 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
What a great review of our services. 😍
Martin Lebara France
Thanks mehdi promote him
18 December 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
Très belle journée à vous,
Martin Lebara France
Worst customer service. Never ever trust this company
Lebara is hands down the worst company I’ve ever dealt with in my life. There’s absolutely no process, no accountability, and no respect for customers. I lost my SIM on November 18th, and their website claimed a replacement would arrive the next day. Trusting them, I placed an order. It’s been over a month, and I’m still waiting for a SIM card.
Here’s what I’ve endured:
Zero Communication: No tracking information or updates. Every time I contacted them, they said the same thing—"We’ve sent it, it’ll take 10 working days." They said this THREE times over 30 days.
Incompetence at its Peak: They kept sending my SIM card to Les Deux Alpes, even though I clearly live in Paris. How does such negligence even happen?
Rude and Unprofessional Support: Their agent, Wafaa, was outright disrespectful. They ended the chat mid-conversation, leaving my issue unresolved.
No Physical Office in Europe: Imagine not having a place to go for help when you’ve been without a SIM for 30 days. No internet, no calls, no access to bank transactions—this was my reality because of Lebara.
Every day, I wasted an hour trying to contact support, only to be given excuses. Their service is unreliable, their support is rude, and they have no intention of resolving customer issues.
Lebara is a complete disaster. If you’re considering using their services, don’t. Save yourself the stress and go with a better provider. This company doesn’t deserve your trust or money.
18 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Dear Mr. Gowtham Reddy,
We regret to hear that you've encountered issues receiving your SIM card.
Our technical teams are ready to thoroughly examine your situation and provide a suitable solution. To assist you as efficiently as possible, please respond to our request for information at your earliest convenience and provide a contact number.
We are here to help and look forward to restoring your confidence in our services.
Wishing you a pleasant day,
Alice from the Lebara France Team
Grand merci a l'agent mehdi pour…
Grand merci a l'agent mehdi pour l'activatin
15 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Comme vous pouvez le constater, on a la chance d'avoir une équipe très impliquée ! L'objectif étant de traiter chaque dossier de bout en bout, et répondre aux attentes de nos clients 😉
Belle journée,
Martin Lebara France
The experience was good
The experience was good. Amine assisted perfectly
13 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services. 😍
Belle journée,
Martin Lebara France
Nice and efficient customer service
Nice and efficient customer service. Personnel de Service client - waffaa
12 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci d'avoir pris le temps de rédiger votre avis, l'équipe Lebara est très heureuse de lire votre satisfaction et votre soutien. 👌
Très belle journée à vous,
Martin Lebara France
Excellent communication ac Mr Anas
Excellent communication ac Mr Anas
Cooperant et respectable
6 November 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Vos avis positifs sont la récompense de la qualité de service que l'on vous propose au quotidien. On continue de faire le maximum pour rester à la hauteur de vos attentes. 🚀
Bonne journée,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Quel bel avis sur nos services.
Belle journée,
Martin Lebara France
The customer service was quick in…
The customer service was quick in responding to my problems and provided easy solutions while also guiding me correctly
29 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci d'avoir pris le temps de rédiger votre avis, l'équipe Lebara est très heureuse de lire votre satisfaction et votre soutien. 👌
À très bientôt,
Martin Lebara France
Cost me €39 to get €20 credit…
Pleased with Lebara France customer service coming to my aid with my package getting it right and refunding the money to get it right. Thanks team
26 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Comme vous pouvez le constater, on a la chance d'avoir une équipe très impliquée ! L'objectif étant de traiter chaque dossier de bout en bout, et répondre aux attentes de nos clients 😉
Votre commentaire traduit parfaitement le professionnalisme de nos conseillers et on vous remercie, 🙌
Très belle journée à vous,
Martin Lebara France
Super prestation de Oussama.
24 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous vous remercions d’avoir pris le temps d’écrire ce commentaire. 😍
Bonne journée,
Martin Lebara France
Traitement efficace par l’agent Mehdi
Traitement efficace par l’agent Mehdi
14 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci d'avoir pris le temps de rédiger votre avis, l'équipe Lebara est très heureuse de lire votre satisfaction et votre soutien. 👌
Très bonne journée 🤗
Martin de l’équipe Lebara France
it was great experience with…
it was great experience with Benchekrouni & Lebara
7 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
We wish you a wonderful day 🤗
Marrtin from team Lebara France
I m going to write it in english
I m going to write it in english, sorry I don't speak french... I allways had the best customer service, each time I needed help. Yesterday I spoke to joan marianne I think it was her name, she fixed my problem and treated me so nice, for me, interactions in French are very hard because of the language barrier, but she was able to speak so kindly and dulcemont that I left the call with a smile, and w my internet working, thanks!!
4 October 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
Happy to read your lovely comment. We are delighted to learn that your journey with us was satisfying 😍
We wish you a wonderful day 🤗
Martin from team Lebara France
Total waste of time and money
Sorry, found Lebara in Spain and France to be really poor. In Spain they updated their app and could never get the service to work again.
In France, my partner and I both got SIMs, neither of us could recover our credit. The codes provided did not work, we could not get them to register with the app either.
I ended up with a suspended account for failing to register my SIM, which is the law. Total waste of money.
22 August 2024
Unprompted review
Reply from Lebara Mobile (FR)
Hello Iain Mallory,
Thank you for sharing your experience with us. We understand how frustrating it can be when things don’t go as smoothly as expected. With updates, settings often require adjustment to restore service, which is why reaching out to customer support can be helpful.
We’d like to investigate the situations you mentioned further. Please respond to the information request we sent, and we’ll be happy to look into the details of your case.
We wish you a great day !
Alice from Lebara France
Reply from Lebara Mobile (FR)
Hello No Bo Sfax,
We would like to inform you that the delivery of our SIM cards can take up to 10 working days. If you purchased a SIM card with a bundle or credit, please note that a tracking number has been sent to the email address you provided. You can use this to track your order.
If the delivery time has been exceeded, we encourage you to contact our customer service team. Please have your order reference, which begins with "ML" and can be found in the email confirmation you received. You can reach us either via chat using the following link: https://shorturl.at/eAfCL or by calling 0172 282 323.
If you'd prefer us to contact you, simply provide us with your phone number, and our customer service team will be happy to assist you.
We wish you a great day!
Alice from Lebara France Team
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