First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Over many years, I have been impressed with the Leather Satchel Company and with Keith’s excellent craftsmanship. The items that he makes are beautiful. I have bought a number of his colourful leath... See more
Company replied
I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
Company replied
I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
Company replied
Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
5.0
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful quality bags
I had the great pleasure of visiting Keith at his workshop in Liverpool to discuss the handbag I wished to buy. Keith was so kind and patient in helping me decide on the design and choice of leather. Now that I have my new bag I am thrilled to bits with it. The quality is amazing. It should last a lifetime.
11 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for your kind words... its always nice to have people visiting the workshop.
I’m really glad we could find the right design and leather together. Hearing that you’re thrilled with the result is the most important thing.
All our bag’s are built to last, and I hope it brings you joy for many, many years to come.
Don’t be a stranger, you’re always welcome back. 😊
The compleat artisan
This was our third purchase over about 12 years or so. First, a satchel, then a tote bag and now a briefcase. All were perfect purchasing experiences and perfect products which are so obviously made with masterly skill and precise care. The original satchel from years ago still looks like it just came out of the linen bag it arrived in. My wife uses the tote bag to carry fruit and veg from the grocers and she gets asked every-time about it by other shoppers curious to know whence it came: quite a story as we live in regional Queensland,
Australia.
The difference between customer service and customer care is that when something goes wrong the seller makes it up somehow either by repair, replacement or refund and that is good customer service. However, immaculate customer care occurs when nothing goes wrong in the first place; enter The Leather Satchel Co.
31 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Stephen, thank you for sharing your experience... what a lovely reflection.
We love hearing that your satchel’s still going strong after all these years, and that the tote gets so much attention down at the grocers!
We should make a special version — the “grocery bag” — a bit deeper so it can fit jackfruits!
I really liked your take on the difference between customer service and care.
Like you say, when you make things properly, the rest tends to take care of itself. That’s exactly what we aim for.
Quiet consistency. Getting it right the first time, without drama.
Thanks again for sticking with us all these years.
Hand crafted, custom bags
Amazing customer care from the start to finish. I just received my purchase from The Leather Satchel Co. and I could not have been more pleased. I ordered the small portrait backpack. Not long after placing my order the owner reached out double checking all the specifics on my order. The bags are hand made from start to finish just for you. There's no outsourcing here. The finished product was beautifully custom crafted and guaranteed to last. I'm so happy with the finished product and I would highly recommend them.
23 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Kim, reading this honestly made the whole team smile.
Thank you for taking the time to write such thoughtful words – we know how busy life gets, so it means a lot.
You’ve perfectly summed up what we quietly hope for with every piece we make.
We hope that the things we make stop being ‘just a bag’ and they start becoming your leather sidekick, something that carries more than just belongings... memories, moments, and a bit of your story stitched into it along the way.
Thank you for letting us play a part in that.
We’re so glad it’s found a good home. ❤️
Great to deal with & great result
I found the Leather Satchel Co a pleasure to deal with. They were very helpful regarding my bag customisation with good communication. I'm very pleased with the finished project. Would definitely recommend & shop here again if want another bag.
18 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much Dave -- it was a real pleasure working on the customisation with you. I'm really glad to hear you’re happy with how it turned out. Appreciate the kind words and recommendation!
What a fantastic company!
What a fantastic company - excellent communication, beautiful products and they can’t do enough to help you. Super impressed!
15 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much, D.T. We’re just a small team trying to do things the right way... so knowing you felt that. Well, it means something to us. And that matters more than we can say. ❤️
We’ve always believed it starts with the small things. Price things fairly. Build them to last. Do what’s right even when no one’s watching. And above all… the universal golden rule: treat people how we’d want to be treated ourselves.
That’s it, really. No grand strategy. Just care, repeated. Over and over and over.
A brilliant company
I have had a few items from The Leather Satchel Company over the years and recently adopted a bag during a workshop clearance sale. As always, the delivery was excellent but when I opened my parcel a different bag had stowed away, not the one I’d ordered!
Contacted them and it was instantly sorted out without any trouble, the correct bag dispatched the same day and nothing was too much bother.
They really are a wonderful company, excellent handmade products that you can customise to get your dream bag, brilliant customer service and they truly care about everything they do.
The Leather Satchel Co are the perfect example of why we should support independent, British businesses over mass production in every way.
And yes, the other bag did come to live with me, I couldn’t resist!
21 May 2025
Unprompted review
Reply from The Leather Satchel Co.
What a brilliant little twist of fate!?! 😊
Thank you, Donna, for taking the time to share this experience. We always say our bags have a mind of their own... so maybe this one just knew it had to found its match, and just found you. ❤
We're proud that we make bags that aren’t just products, but companions. When they end up in the right hands, it feels like something deeper -- a quiet kind of magic we see happen again and again.
Thank you for seeing what we see in them. ❤️
Very happy, great bag.
Love my little leather bag. Super easy to order, super quick, amazing leatherwork. Very happy.
Just placed a second order for a little card holder and will definitely be back to treat myself to another bag soon.
11 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much, Suzy -- we’re genuinely thrilled to hear that your little leather bag is bringing you joy.
That’s exactly what we hope for when we send one out into the world... not just a product, but a little leather sidekick that fits into someone’s life with ease and meaning.
Your second order has come through too -- thank you for trusting us again.
We’ll craft your new card holder with the same care and attention, and we’ll be right here whenever you’re ready to add another bag to the story. ❤️
Thank you. 🙏
Outstanding quality, craftsmanship, and customisation level
I'm getting to the age and position where rocking up to a meeting with a backpack is going to set a poor tone. I've decided to go with a briefcase satchel and looked here for inspiration after seeing Keith's and the LSC's work elsewhere while out and about.
As I'm undecided on colours and designs, I ordered some swatches - that can be used as key rings - in 20 different colours.
In the meantime, I bought a Traveller's Set comprising a passport holder and luggage tag in a nice presentation package. I specified four different leather colours in total, as well as personalised initials. I could not be happier with the quality of materials, workmanship, and customer service.
I look forward to engaging very shortly on designing a custom satchel briefcase.
10 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for taking the time to share this, Daniel.
I’m really glad the Traveller’s Gift Set landed so well with you.
It sounds like you’re thinking carefully about your next steps, and I’d be honoured to work with you on designing a custom briefcase when the time is right for you.
Choosing colours getting the right combination can take a bit of mulling over… but it's all part of the fun and the experience, but more importantly we want to make sure what you end up with feels right for you and your journey ahead.
Thanks again for your trust and kind words – it means a lot to all of us here.
- Keith & The Team
I now own two bespoke bags from TLSC
I now own two bespoke bags from TLSC — a Portrait Tote and a Landscape Tote — and I couldn’t be happier. Keith and his team exceeded my expectations in every way: exceptional craftsmanship, thoughtful design, and the kindest support throughout the process. Both bags are stunning, truly personal pieces I’ll treasure for years. I wholeheartedly recommend this company to anyone looking for something beautifully made and deeply meaningful.
16 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much, Cristina, for taking the time to leave such a thoughtful review.
Reading your review gives me such a boost, receiving feedback gives me and the whole team such energy and boost to keep doing what we do.
Both of your bags have been really great project to work on -- each one feels like it carries a little reflection of your own style and outlook, and knowing they'll be treasured companions for years to come makes everything we do worthwhile.
We believe that bags aren’t just things to carry, but companions that join us on life’s journey, each gathering their own story and character as they travel. It’s always special when someone recognises that philosophy and connects with it so deeply.
Thank you again for your kindness and support. We’re always here whenever inspiration strikes for the next creation.
Great customer service and product
TLSC went over and above to accommodate a last minute order. Their product and colour range is fantastic. I wouldn't hesitate to shop with them again.
22 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to share this. We’re really glad we could make the last-minute order happen for you.
It’s great to hear you’re happy with both the product and the colour ranges. We’ll be ready to help again whenever you need anything else.
I ordered a briefcase satchel as an…
I ordered a briefcase satchel as an anniversary present for my husband. My husband was thrilled with his gift
This is a great company to deal with, great product and good old fashioned customer service.
20 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much for your lovely review, Rachel.
We're so pleased to hear your husband was thrilled with his briefcase satchel... especially as a leather anniversary present. It's always an honour to be chosen for such a meaningful milestone.
And thank you for your kind words about our service... we do our best to keep things personal, attentive, mindful, and worthy of trust.
Wishing you and him grand adventures ahead! 😊
Returning customer absolutely delighted
This was my second time in ordering a satchel from The Leather Satchel Co and as expected I received help in designing the bespoke aspects of my backpack and aesthetics. Keith and team were quick to respond to my many questions and said item was received within a week. Great service from a great company. Highly recommended
22 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much, Pam ... it really means a lot to have you come back to us. We loved working with you again on the backpack design, and I’m so pleased it came together just how you hoped. Such kind words lift the team ... thank you for taking the time. 😊
Beautiful and quality luggage tags with exceptional customer service
Thank you so much to Keith and the team for helping prepare such beautifully made matching luggage tag sets for my sister and her husband as wedding day gifts. It was an urgent request (sorry) and you delivered! Communication was amazing - I really appreciated the call to check if I'd want the luggage tags in one box or two separate boxes; that was very thoughtful of you. The happy couple were very pleased with them and they went with them on their mini moon.
14 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much, Eli! It honestly means a the world when our lovely customers take the time to leave us these reviews. ❤️
It was such a lovely request to be part of, and we’re really glad we could help get it just right (and in time!). Knowing the tags went off on their mini-moon with them is a wonderful thought.
We’re also really grateful for how thoughtful and clear you were throughout -- especially with it being a bit of a rush. It made everything smoother on our side.
Wishing the newlyweds many happy adventures ahead... and you too, of course! 😊
12 inch leather satchel
I had bought their bags for family before, but decided to gift one of these gorgeous bags to myself.
I contacted them about the sizes & specifics of the bag I was looking to order. A pleasant gentleman called Keith responded to all my queries patiently to help me decide what would suit me best. The online ordering process was smooth. I received an e-mail from them to confirm the monogram I had requested as their QC had picked up a discrepancy. They reassured me the corrections would be made exactly as I wanted. My bag arrived a few days later and what a stunning piece it is 😍 A beautiful, handmade product made in England.
What was striking through the process was the approachable and reassuringly friendly customer service 🙂 They have gained another loyal customer. Thank you ☺️🙏🏻
2 June 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for the lovely review, Rashmee 😊
I’m really glad the whole experience felt smooth and personal — and it’s always a joy to help someone find the perfect satchel for themselves after gifting others!
It means the world to know the bag hit the mark and that the service made you feel so well looked after. We put a lot of heart into every step, and hearing that it made a difference truly keeps us going.
Wishing you many adventures ahead with your new companion 👜
The best satchel!
I purchased the 14in classic satchel as birthday present for my daughter and couldn’t be more pleased with the entire experience. From start to finish, Keith made the ordering process smooth and straightforward. He was incredibly helpful in guiding me through the customization options, ensuring the satchel turned out exactly how I wanted.
The craftsmanship is outstanding — the leather feels high quality, and the attention to detail is evident throughout. As a bonus, Keith even included a free coin purse with my order, which was a thoughtful and much-appreciated surprise.
Overall, I highly recommend this satchel to anyone looking for a durable, stylish, and personalized bag, backed by excellent customer service. Thanks again, Keith!
29 June 2024
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much for taking the time to write this, Aaron -- it genuinely means a lot.
I'm so glad the satchel turned out exactly how you hoped... and what a thoughtful gift for your daughter!
It’s lovely to hear that the ordering process felt smooth from your side. We try to keep things personal and human here, so it's good to know that came through.
And the little coin purse? That's just our way of saying thanks -- saving waste -- investing a little of our time to make something useful from the offcuts we have -- plus some bags seem to like travelling with a friend. 😊
Most of all, I hope the satchel becomes a real companion on your daughter’s adventures through life -- something she’ll carry with her for years, not just to hold things, but to hold memories.
Thanks again for your trust in us. 🙏
Exceptional craftsmanship
The Leather Satchel Co. was really helpful in adding a handle to one of their earlier models. Great service and craftsmanship. You cannot tell the handle was added years later.
24 April 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much, Barbara -- we’re really touched by your kind words!
It means a lot to know the handle we fitted afterwards for you, blended in so seamlessly.
We always do our best to ensure any additions or adjustments feel like they were part of the original story all along. So glad we could bring a little new life to your bag!
Brilliant
I cannot say enough good things about my experience. I bought a satchel backpack in summer 2023, and in April 2025 I noticed one of the rivets holding the strap on was showing signs of wear (due to how much I use it!), and got in touch to ask if it could be repaired. The bag was returned to me within a week and not only was my original issue fixed but they made several upgrades without me even asking for them, in order to help the rucksack last even longer. All of this was at no extra charge. The rucksack was worth the money I paid to start with but the aftercare makes it all even better value for money. I'll definitely buy from them again.
26 May 2025
Reply from The Leather Satchel Co.
Thanks so much, Alex -- your words honestly made our day!
It’s amazing to hear how well your rucksack has served you since summer 2023 -- we love the fact that it's clearly been on quite a few adventures with you. 😊
We were glad to get it back in the workshop for a quick refresh -- and when we spotted those little signs of wear, we just wanted to make sure it was ready to help you on your next set of adventures.
It's always a pleasure to do a bit extra when we can, especially for someone who's clearly giving their bag a full and meaningful life!
Thanks again for taking the time to share your experience -- and for trusting us in the first place.
We’d be truly honoured to make something for you again anytime. ❤
Fabulous company. Amazing bags.
I’ve received my latest bag and the quality is amazing as always. Service and attention to detail impeccable.
I’ve got many bags from the leather satchel company and wouldn’t hesitate in recommending them.
19 May 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much Clare -- what a lovely review to read 😊
It honestly means the world to us when people take a moment to share their experience.
We know your bags well -- so distinct -- each one a little different but still unmistakably you.
That’s the magic we’re always hoping for... bags that aren’t just functional, but feel like part of you and your spirit.
Thanks again for your continued support --
you’re very much part of our journey.
Buy it now; you won't regret it!
This is my third time ordering from The Leather Satchel Co., and not only is the quality amazing, but the customer service is also absolutely impeccable! It has been such a pleasure to work with Keith to design my perfect bag. My first satchel was purchased over eight years ago, and it only gets better with age. The customisation options add such a personal touch, and I am so pleased with how all of mine have turned out. The leather ages so beautifully and the hardware is super sturdy. I cannot recommend this brand more. Do yourself a favour and order yours now!!!
15 May 2025
Unprompted review
Reply from The Leather Satchel Co.
Helen, thank you so much for taking the time to leave this review -- it really lifted our spirits here in the workshop. 😊
We care about every little piece, and we truly believe there’s something special about our bags that you just don’t find elsewhere. The care and pride we put into each one seem to instil a little bit of magic.
So hearing that you’ve felt a real connection to yours... well, that means the world to us. We hope the two of you have many good years (and adventures) ahead -- may it be scuffed and softened in all the best ways.
Thanks again -- we’re genuinely grateful.
Amazing experience
The bag crafted for my mum is beautiful. Keith prioritised this birthday gift and ensured that it arrived in plenty of time.
I have had an excellent experience with this company and I cannot rate them highly enough. Please help support this family business as their customer service is the best I have ever experienced.
Thank you team!
22 April 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you, Georgia - that really means a lot to us.
It was a genuine privilege to help with something so thoughtful, especially during such a special time.
We’re only a small team here, but we always try to put our hearts into everything we do - and messages like yours remind us why that matters.
Thank you again for choosing us. Wishing your mum many gentle, joy-filled moments with her new bag. ❤
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.