First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
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Review summary
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Reviews shaping this summary
Over many years, I have been impressed with the Leather Satchel Company and with Keith’s excellent craftsmanship. The items that he makes are beautiful. I have bought a number of his colourful leath... See more
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I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
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I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
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Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
5.0
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Exceptional Service That Truly Went Above and Beyond
Absolutely outstanding service from start to finish. Keith and team truly went above and beyond to deliver an exceptional client experience. Their attention to detail, professionalism, and genuine care made all the difference. My client absolutely loved their travel gift set — it was beautifully and perfectly crafted. Highly recommended to anyone looking for personal or corporate gifts that exceed expectations.
19 December 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks for taking the time to write this, Lee-Ann.
Putting something together for someone else always carries a bit more weight, especially when it’s intended as a gift rather than a personal purchase. Paying attention to the small decisions along the way is what helps it feel thoughtful rather than generic.
I’m glad it was well received, and I appreciate you trusting us with something that mattered to both you and your client.
Splendid quality product, excellent service from Master Craftsmen.
From start to finish, my experience of ordering and customising a satchel was excellent. Having ordered a satchel for my granddaughter for her birthday, I was so impressed I decided to have a customised one for my birthday. The journey from my first ideas to final design by Keith, the Master Craftsman, was outstanding and part of my birthday experience. He interacted with me to meet the purpose that I had provided, in the final design.
My satchel and my granddaughter's arrived when promised, beautifully packaged. The quality of both is of the highest order. As a bonus, their products are designed and made in the UK.
I can't praise the company enough.
11 December 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to write this, Christopher. 🙏
Starting with a satchel for your granddaughter, then deciding to design one for yourself after seeing how that process unfolded, says a lot about the experience you had the first time around. Taking an idea, shaping it around a purpose, and working it through until it feels right is how these pieces are meant to come into being.
Once they’re out in the world, they quickly stop feeling like new objects and start settling into life as little leather sidekicks, each one carrying its own role and memories. I’m glad both arrived as promised and that the journey itself became part of the birthdays, not just the bags.
I appreciate you trusting us with both pieces, and I hope they each grow into their own character over time.
Fantastic Company
First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!
We ordered a Briefcase Satchel and 2 bags. Fully customised to our requirements. Excellent communication through out the order process.
Just to add, all delivered on time and Fully tracked in beautiful packaging!
The care and attention to detail you simply will not get from mass produced products or large companies.
Thank you Keith and also to your fantastic team.
Truly amazing company!
11 December 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks for taking the time to write such a considered review, Denise.
Ordering a few pieces at once and shaping each one to suit how you’ll actually use them is where this way of working really shows its value. The briefcase and bags were made to a specific brief, not pulled from a shelf, so good communication along the way matters as much as the making itself.
Once they’re out in the world, they stop being new very quickly and start settling into life as little leather sidekicks… picking up marks, habits, and stories that make them yours. That’s where the personality really comes through.
I appreciate you trusting us with the work, and I hope they serve you well for a long time to come.
How a business should be run
Cannot speak highly enough of this company. The quality is perfect, the prices are cheaper than mass produced imported stuff and everything can be modified or personalised. The customer service is the best I have come across in a long while. I’m a happy shopper.
11 December 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks for taking the time to write this review.
We try to keep the balance right between quality, price, and flexibility. Making things ourselves means we can adjust details, personalise where it matters, and avoid the kind of cost-cutting that compromises the quality of an item in mass production.
I’m glad the whole experience worked well for you, we're here when you need us! ❤
First class company and products!
I have bought a 12" satchel, with adjustments made to suit my requirements.
The quality of the item is absolutely wonderful. Communication with them is first class; Keith has been lovely to deal with.
Furthermore, not only is this a British company, it also sources the materials within Britain.
I am now looking to order another bag.
19 November 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to write this, Annie.
Adjusting a bag to suit how someone actually uses it is a big part of making things this way.
It’s good to know the changes worked as intended and that the satchel feels right in use.
We try to keep our materials and work as close to home as possible, so I appreciate you noticing that side of things too.
Thank you. 🙏
One happy bunny!
So happy with my new bag , it is the second one I’ve bought- the first is four years old and not broken but a little worn - the quality is fantastic and I was able to choose different colours of leather so my bag feels unique
18 November 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks for coming back to us, Nigal, and for taking the time to leave this.
Four years in and still going is exactly what we aim for. A bit of wear means it’s been used properly, not babied, and that’s how these bags are meant to live, as your sidekick, picking up a few scars along the way!
Being able to choose the leather colours and make something that is distinctly yours is a big part of why we work the way we do.
I hope the new one earns its place alongside the old one and gets its own share of miles.
Once again The Leather Satchel Co did…
Once again The Leather Satchel Co did not disappoint. I received a beautifully made satchel & bag & can’t wait to use them. The craftsmanship is second to none & always a personal service. Keep up the great work.
15 November 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for coming back to us, Lorraine, and for taking the time to leave this. I’m really glad both pieces be received well with you.
As you know everything we make is cut and built by hand here, so it’s reassuring to know the care and attention came through on your end. I hope they both settle into daily use nicely and pick up plenty of stories along the way.
Thanks again for trusting us with your order.
Quality product, quality service!
Just received my medium portrait backpack. A wonderful quality product, exactly what I’ve been looking for. A great company to deal with. Fantastic knowledge and communication from the moment I showed an interest in making a purchase. A big thank you to you all, you’re doing a brilliant job!
10 November 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to leave details of your experience, Chris. That's so thoughtful of you!
We’re really glad to hear the leather backpack we made for you was exactly what you were after. That's what we really hope for -- to craft the best little leather sidekicks for their own personal lifestyle.
It means a lot knowing the experience felt smooth right the way through. We believe in treating everyone with the care attention we'd give to our favourite person in the world, so knowing that you felt looked after at every stage means we must be doing something right in this regard!
Chris, thanks again for the kind words and encouragement. We’ll keep doing our best to live up to them, one bag at a time.
The Gold Standard
The Leather Satchel Co. makes the most beautiful quality bags.
I am a returning customer and first bought a satchel and a music case from The Leather Satchel Co. in 2019 after much research and seeing their work online. I ended up loving my bags and using them so often that I came back to purchase two more bags in the same styles but in different sizes and colors.
These bags are not just handmade, but they are made uniquely for you. Keith and the team at the workshop really think on your behalf through every possible detail. There is nothing too small that will escape their attention. Keith sent me an email right after my purchase to confirm my choices, and recommended an upgrade to the clasps that I had chosen to ensure that my bag would stay properly closed with heavier items. Since I mentioned that I was a musician and used my bags to carry concert-sized scores, Keith also gave me more details on the measurements of the bags to ensure that I got the right one for my needs. The team even went as far as to think on my behalf that having a shoulder pad on the larger 15-in satchel that I purchased would make carrying heavy books around less of a burden on my shoulder. It's not just a handmade bag, but truly made and designed with you, the customer, in mind.
As for the bags themselves, they are the most beautiful quality -- the leather is buttery and thick and supple, the hardware is sturdy and durable, and the feel of it in your hand is really unlike anything else. And the craftsmanship is superior -- the stitching is beautiful, the fasteners open smoothly and close effortlessly. The bags I purchased back in 2019 still look and feel brand new, and I have never had any problems with them either, and I use them on a daily basis. I look forward to having many adventures with my bags for years to come. From a huge fan and loyal customer.
30 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to write this Ashley.
It really means a lot.
Plus, hearing from someone who’s been with us since 2019, that has real impact!
It’s been a real pleasure making pieces that have travelled through the years with you.
We’re so glad your new satchel and music case feel just right and that the small details we discussed made a difference. Your trust and thoughtful words remind us why we do what we do... making bags that truly become part of people’s lives.
I can recommend this company highly…
I can recommend this company highly enough . The customer service was the best that I have ever experienced and the satchel bought for my daughter’s birthday was of the highest quality . The craftsmanship was of an excellent standard with exceptional attention to detail . I will use the company again.
31 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you, Helen.
We’re really glad the satchel made a special birthday gift for your daughter and that you were happy with the craftsmanship and detail.
It’s lovely to hear the service felt personal too -- remember us, we’ll be here whenever you’re ready for the next one.
Thank you again for taking the time to share such kind words.
Ready for school!
As a teacher, I have always used a satchel as a school bag but an upgrade was long overdue. My new satchel arrived last week and I am looking forward to many years with my stylish and practical new school buddy. The whole purchasing process was simple and felt very personal, with regular contact from the company. They checked that my order fitted all my needs with regards to personalisation and possible additional features, and then kept me informed of progress and dispatch. My new satchel is stunning, the passion and skill of the craftspeople involved is evident, and it is built to last. It is especially lovely to know it was hand crafted in my home city of Liverpool! Thanks to the whole team!
31 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks for taking the time to write this, Jane.
Using a satchel every day for school gives you a pretty clear sense of what works and what doesn’t, so it’s good to know this one feels like a proper step up rather than just a change. Taking the time to check the details and talk things through is part of making sure it fits the job it’s meant to do, especially when it’s going to be used day in, day out.
I’m glad knowing it was made here in Liverpool added something extra to that connection.
I hope it serves you well through many terms to come, and thanks again for the thoughtful feedback.
Absolutely fantastic
Absolutely fantastic. I wanted a bag different from anybody else’s.
I contacted the company and Keith called me.
What a wealth of knowledge and experience.
I ordered my satchel to my choice of colour and leather.
It’s a beautiful piece of work.
Can’t recommend this company enough.
25 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you, Mike. It was a real pleasure talking through your ideas and helping you shape something that’s completely your own.
We’re so glad the satchel turned out just how you imagined — unique in colour, leather, and character. Thank you for the kind words and for choosing to work with our little workshop.
Superb service and amazing satchels
I have now bought three school satchels for my children. The service i have received has been exemplary and the satchels are amazing. The attention to detail, workmanship and quality of the satchels is plain to see and Keith has been committed to ensuring the satchels are exactly what the children wanted. I would thoroughly recommend The Leather Satchel Company and look forward to purchasing my leather bags in the future.
21 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you, John.
It’s been a really wholesome pleasure helping to create satchels that your children can enjoy and grow with.
We’re really glad the craftsmanship and detail came through and that each one turned out just as you all hoped.
More importantly, it’s lovely to know they’re already part of your family’s story.
We’ll be here whenever you’re ready for the next leather sidekick to join the line-up in the family!
I love this company
I love this company, I think their bags are my new obsession. Truly beautiful craftsmanship, amazing customer service and the packaging is above and beyond. I would rave about them all day if I could.
20 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Michelle.
What a lovely message to read!!!
We’re so happy to hear the bags have become a bit of an obsession, that way we know your going to love them and look after them! ❤
It’s great to know that across the board; craftsmanship, service, and packaging... everything stood out.
We think all the small things really do matter, at least to us, because altogether they add up to quite a bit.
Thank you for taking the time to share such kind words. ❤
This is an excellent company
This is an excellent company. Their customer service is second-to-none and they always go the extra mile - or more! The quality of their products is superb- the workmanship is outstanding and the finished product is simply beautiful. I have purchased two satchels from them now and they will last forever - true heirlooms. It is so good to find and support such a fantastic British company.
20 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you, Helen.
We’re so happy you’re pleased with your satchels and you can recognise the care we put into making them.
It really means a lot knowing you see them as heirloom pieces -- that’s exactly what we hope for... bags made to travel through life with you and last for generations.
Thank you for continuing to support a small British workshop that still makes things with traditional, tried and tested values.
The best bag I own
Been using the bag a while now so I can give a proper review. Absolutely love it. Really well made and Keith was so lovely and helpful. Amazing customer service which is very rare
7 July 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Kate. We’re really glad the bag has settled into daily life so well and that it’s proving itself over time.
It’s lovely to hear it’s become your favourite and that you appreciated the personal service -- we always want people to feel looked after long after their bag arrives.
Thank you. 🙏
Birthday Gift
I ordered a briefcase satchel as a gift to myself for a special birthday and am delighted with it, so much so that I have ordered a second in a different colour. It is exactly as I had hoped, traditionally made but also stylish. The service from the company has been exceptional with frequent, friendly emails from Keith updating me on the progress of my order. He even processed it quickly to meet my deadline. Nothing but praise for the company!
9 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you for taking the time to share this experience with us.
We’re so glad your little briefcase satchel made a fitting birthday gift to yourself. It’s always nice when someone chooses to mark a milestone with something special and handmade that’ll travel through life alongside them.
We’re delighted it felt both traditional and stylish, and that the updates along the way helped make everything feel more personal. Enjoy both of your satchels ... each is a little leather sidekick, ready to support you on every new adventure.
Unbelievable customer service and product
Unbelievable customer service and a product hand made, properly, in Britain. I can’t rate my experience enough with this company.
8 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Matt. We really appreciate you taking the time to say that.
We make things a little differently from what you’ll find on the high street, using heavy leathers, thick threads, and crafting each piece so it's made to last.
Everything we create is made to be repaired, not replaced, so it can keep going long after most things would have given up.
Knowing this approach still resonates with people like you is really what keeps us going.
Beautiful Craftsmanship and excellent customer service
I would highly recommend this company if you're looking for a bespoke design. I have been in contact with Keith for a few months now on some keyrings. He has been nothing short of excellent with top communication and efficiency.
6 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Sophie for taking the time to share this.
It’s been great working with you on the bespoke keyring designs and tweaking everything so they are just perfect for you.
We really appreciate your kind words about our "beautiful craftsmanship" and our "excellent customer service".
Thank you. 🙏
Beautiful satchels
I bought two different size satchels, fast delivery and packed with absolute care, the satchels are so beautifully made I absolutely love them, one is for my daughter and I know she will love it too. I highly recommend The Leather Satchel company, thank you so much to an excellent five star plus company.
4 October 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you Athena for taking the time leave a review.
We’re so pleased the satchels arrived quickly for you. It’s nice when people can feel the care in the way we make things and pack them so they arrive with you unharmed, and in perfect condition, etc.
Athena, it’s lovely to hear you’re happy with them, and we hope your daughter loves hers just as much as you love yours!
Thank you for the recommendation and for trusting us with something so special.
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