LeakBot Reviews 2,305

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and friendly demeanor, often highlighting their punctuality and helpfulness. The service provided is consistently described as excellent, with many people appreciating the efficiency and thoroughness in identifying and repairing leaks. Reviewers also commend the customer service for being responsive and knowledgeable. However, some customers also noted issues with the product itself, with a few reporting that the LeakBot device failed to detect leaks or experienced signal loss. There were also instances where the product generated false alarms, leading to frustration. A small number of people also mentioned dissatisfaction with the quality of the product and, in rare cases, with the technician's explanation of the work or the outcome of the repair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of technicians. Many... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the LeakBot device for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, communication, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the device's ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

The appointment was set easily and Daniel, the service technician, was friendly, thorough and professional. He was able to locate a small leak and repair it the same day!! Nice having a device like... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Leakbot Experience - very positive

Carl, was professional, competent and possesses very good communication skills. He tested our system and provided recommendations for the proper installation of the Leakbot monitor. He gave us a very positive experience.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Totally professional service from LeakBot. The engineer, Tom was punctual, fixed the issue straight away and explained everything. I would definitely recommend this service

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent first experience

Robert was extremely friendly and explained everything. He found the leak and fixed it. He also identified a second leak that a different plumber will be scheduled to come fix. This all cost me nothing beyond the insurance premium I am already paying. Fantastic.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

LeakBot notified me right away that we…

LeakBot notified me right away that we had a leak somewhere so no damage occurred. The technician did a fast and efficient job finding 2 leaks and repaired them both in a timely manner. He was very knowledgeable, friendly and really did a great job.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Daniele really wanted to sort out the…

Daniele really wanted to sort out the problem, no obvious sign of a leak, but he was persistent in finding it, and insisted on sorting it then and there, even going to a local plumbing centre at one point to get parts. Fantastic, cheerful, thank you

6 March 2026
Unprompted review
Rated 5 out of 5 stars

The plumber was polite

The plumber was polite and professional. He put on overshoes before coming into the house. The problem witth the joint was fixed.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Easily set appointment, tech called in advance and arrived on time. He was obviously well trained, and didn't take long to determine the problem. He explained everything to me and made suggestions for the future. No time wasted, very professional.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a LeakBot engineer visit earlier…

Had a LeakBot engineer visit earlier today following a leak that the LeakBot had identified. Demis visited and was excellent. Identified the leak, fixed it comprehensively, and was very respectful of our house throughout. He took time to make sure everything was ok before he left after running a number of tests. Can’t recommend the LeakBot device and the engineer visit more highly

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Leakbot showed up and he was great but…

Leakbot showed up and he was great but months went by and nothing. I called and a plumber was scheduled to come yesterday but he never showed and we still have leaks. When will the plumber come?

5 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Thank you for your review, and we’re really sorry to hear about your recent experience. That’s certainly not the level of service we aim to provide.

We will be contacting you shortly to arrange a new visit at a time that works for you, so we can address the two outstanding issues as quickly as possible.

We completely understand how frustrating delays like this can be, and we appreciate your patience while we get this resolved for you. We look forward to putting things right very soon.

Kind regards,
LeakBot Support

Rated 5 out of 5 stars

Excellent Customer Service

The person I contacted was helpful, courteous, and understandable. I was given a date, time, and name for the service required. On the day of the service, I received a call from the service technician who told me the time he would arrive. He arrived promptly on time, I very much appreciate that. He was very professional, ran extensive tests to pinpoint the problem.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Friendly and polite in spite of difficult journey to me (6h due to incident on M6). Knowledgeable and keen to give useful information. Sorted the problem out efficiently and told me what to look out for in case of further issues.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolute pile of rubbish

Absolute pile of rubbish. Constantly showing leakage but also no water usage. Causing more concern and frustration than being useful. Will be removing and discarding as soon as we get home

5 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Phil. Thank you for providing your details. Unfortunately we are unable to locate your account based on the details shared. If you can send your LeakBot ID, (found on the rear of the LeakBot below the clip and at the bottom of the homepage in the app) to support@leakbot.io we can investigate further and provide support. From the feedback you have given it could be an issue with the installation. It might be worth taking a look at our installation guide to check if this resolves the issue - https://cdn.leakbot.io/support/UK/LeakBot_Install_Guide.pdf

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