LeakBot Reviews 2,301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and friendly demeanor, often highlighting their punctuality and helpfulness. The service provided is consistently described as excellent, with many people appreciating the efficiency and thoroughness in identifying and repairing leaks. Reviewers also commend the customer service for being responsive and knowledgeable. However, some customers also noted issues with the product itself, with a few reporting that the LeakBot device failed to detect leaks or experienced signal loss. There were also instances where the product generated false alarms, leading to frustration. A small number of people also mentioned dissatisfaction with the quality of the product and, in rare cases, with the technician's explanation of the work or the outcome of the repair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of technicians. Many... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the LeakBot device for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, communication, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the device's ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

The appointment was set easily and Daniel, the service technician, was friendly, thorough and professional. He was able to locate a small leak and repair it the same day!! Nice having a device like... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Leak Bot device actually works

The Leak Bot device actually works! It identified a low-level toilet tank leak. This was NOT a constant slow leak, but instead a once-every-five-minute small gurgle of water. And typically I catch such issues and repair them myself, however this toilet was in a guest bathroom which gets very little use and thus I didn't catch it. Thanks to Leak Bot it sent me multiple "leak" email notices. I contacted a Leak Bot technician. Upon his arrival I even indicated to him that I already checked the toilet tanks and found no issues. The technician proceeded to perform his thorough testing and sure enough zeroed-in on the guest bathroom toilet tank. He performed the relatively simple repair and all is once again fine. The Leak Bot device subsequently (a couple days later) sent me an email which stated that the system was no longer identifying a leakage of water. WOW...I was most suspect when I originally received and attached the device to the water pipe that the device would work...now I'm a true believer and highly recommend it to everyone.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality

I’m so impressed with the quality of service from LeakBot,
The engineer was very professional and knowledgeable and he helped to resolve the issue.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Daniel turned up on time and fixed all even tiny potential leaks. He was friendly and professional with. I couldn’t speak highly enough of the LeakBot service.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Polite and friendly

They arrived on time and were very friendly and polite. A thorough examination of the of the house was done checking even the minor details for any leaks. They have now sorted out what the problem is and it will be rectified.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

If you don't have a LeakBot, get one!

This service is provided to me by my insurer, but having experienced it, I would recommend it to anyone who worries about the damage that a leak could cause. A simple internet enabled device is clamed on to your incoming water supply pipe and then you are advised if a leak or high water use is detected. If the problem persists and cannot be resolved at home, they send an engineer to find and fix the fault.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good

LeakBot was provided by my insurance company. What a great service. It is the first time I have used it for someone to come and find the leak. They did, and repaired it. For free. Brilliant.

18 March 2026
Unprompted review
Rated 4 out of 5 stars

Receiving unexpected messages from Leakbot when I am not a customer

My phone number had been mistakenly linked to another customer’s account, and the unexpected messages looked like a phishing scam. On this occasion a LeakBot customer made a typing error. LeakBot have now successfully removed my number from that account and updated it with the correct contact details. It was difficult to make contact initially, but once I raised it on Trustpilot the problem was resolved quickly.

18 March 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Hi Simon. We’re really sorry to hear about your experience, and we completely understand why receiving unexpected messages like this would be concerning.

LeakBot is a legitimate service provided in partnership with home insurers, and we would only contact individuals whose details are on our system. From what you’ve described, it’s likely that your contact details may have been added in error or via an old account, and we’d like to get this corrected for you as quickly as possible.

To clarify, when you contact us via online chat, we do ask for basic details such as your name and email address. This is purely to help us identify whether you are on our system so we can investigate and resolve any issues. Without this information, we’re unable to locate any records.

Once we’re able to identify your details, we can remove your contact information from our system so you no longer receive any messages.

Please could you contact us directly via email to support@leakbot.io and provide the phone number that is receiving these text messages.

We’d also like to reassure you that we do not use our service to gather personal information inappropriately, and protecting customer data is extremely important to us.

Thank you for bringing this to our attention.

Kind regards,
LeakBot Team

Rated 5 out of 5 stars

Recent Leakbot Service Call

Melvin was so nice & really knowledgeable of Leakbot's benefits! He explained everything he was doing to check for a possible leak & moved Leakbot to a better spot for it to detect future leaks. We were relieved that he found no leaks & more importantly, glad for his service call. Puts our minds at ease! Thank you for sending him!
Patty & Ben Paget

16 March 2026
Unprompted review

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