I am currently in the beginning stages of searching for a new flat for myself and contacted Leaders after seeing a property on their website. Unfortunately I missed out on this one, but Selwyn from on... See more
Company replied
Location
Switch location9-13 The Façade Devonshire Road, SE23 3HA Forest Hill, GB
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See what reviewers are saying
I’m looking for my new home to be in London and Selwyn has been an amazing agent and helping me in the process and showing me all the best opportunities that match my style he has! I’m sure in no time... See more
⭐⭐⭐⭐⭐ I am really happy with the service from the lettings team. Selwyn, Sharon and Macy have all been fantastic — friendly, professional, responsive and always helpful. Communication has been excell... See more
Aleyna was very helpful and attentive, not pushy at all just showed me the property and helped me with all my questions, I also got a pre call and text from Selwyn thanks very much to you both
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Forest Hill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
9-13 The Façade Devonshire Road, SE23 3HA, Forest Hill, United Kingdom
4.9
Excellent
337 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Thank you Selwyn & Macy!
I had the pleasure of having Macy show me around a gorgeous property… from the first phone call she was so professional and polite, and made me feel comfortable.
I was also assisted by Selwyn who supported me through this process. He was so friendly and efficient which helped me move through the process with ease.
Following that, the viewing was just as reassuring and i 100% recommend using this branch for your future rental needs.
22 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Sel We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Superb service!… finally!
I’ve been searching for a flat in south east London to rent and spoken with lots of estate agents but Lucy at Leaders was by far the most efficient, supportive and professional. Within minutes of enquiring she had WhatsApp’d me a video of a lovely flat which I’m hoping go ahead with after viewing. Customer service and quality like this is rare and gives estate agents the good name they should have and often don’t. Highly reccomend Leaders and Lucy! Thank you!!
20 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Stefan Imeson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Lucy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Macy was really helpful and reassuring…
Macy was really helpful and reassuring throughout the viewing process. I was running late and she was kind enough to wait for me. She made me feel at ease, and we even bonded over our shared love of the colour pink! I really enjoyed meeting her
17 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Sam We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a lovely experience on my viewing…
I had a lovely experience on my viewing with Lillie and Selwyn, they have provided an excellent service. From looking new home to getting me viewings.
Thank you guys ✨✨
12 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Modou Ndiaye We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn and Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy was very helpful and efficient…
Macy was very helpful and efficient when arranging a property viewing.
19 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Raymundo González We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Fast response and clear information
Macy was very responsive and clear. Although the property I was looking at was no longer available, she was helpful in discussing next steps.
19 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Steve Woodfield We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Many Abbott is the best most helpful…
Many Abbott is the best most helpful and have a lot of patience and I'm most thankful for her.
19 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Niabelfon We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Helpful and patient
Macy is so kind and helpful, she was very sympathetic to my struggles in the London property search and is assisting me in finding the ideal home. I recommended this company to anyone who is new to London and seeking a great place to live.
19 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Sarah Brown We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Macy is prompt in her responses and…
Macy is prompt in her responses and helpful in providing the information I require.
19 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Rabia Khan We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excellent response time
Excellent response time. Polite and professional. Many thanks Macy Abbott!
17 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Chad Emanaus We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Selwyn and lily were so efficient in…
Selwyn and lily were so efficient in finding me the perfect match to my property needs!
Selwyn even worked out of hours to help me secure somewhere.
Friendly and organised from enquiry to signing on the dotted line!
Couldn’t recommend enough
16 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Bradley Walsh We greatly appreciate your 5-star review and the time you took to share your experience with Lily and Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Been dealing with Leaders for years
Been dealing with Leaders for years. Excellent company. Recent readings with Lauren Nield have been exemplary. Efficient and excellent service from Lauren and Selwyn P. Would highly recommend. Not the cheapest but excellent service.
16 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Phil, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Great service
Lucy has been amazing and patient both in the viewing and with a barrage of follow up questions. Definitely recommend.
13 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Richard Evans We greatly appreciate your 5-star review and the time you took to share your experience with Lucy . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thanks to Macy for pushing things…
Thanks to Macy for pushing things moving forward. This is my second time using leaders service so hope this time works out too.
12 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Ciel Peng We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lillie was a lovely over the phone and…
Lillie was a lovely over the phone and Lucy was so helpful
over the phone - made the viewing process easy!!
10 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Fiyin Koledoye We greatly appreciate your 5-star review and the time you took to share your experience with Lucy and Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Friendly and professional
Lillie and the team(Macy and Lucy) were very responsive. Lillie was v helpful during the the viewing and information given during the viewing was great.
10 January 2026
Unprompted review
Reply from Leaders - Forest Hill
Dear Es, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
The agent was honest and professional…
My agent from Leader Marcy was honest and professional in explaining and clearlity, like i got all information I needed during my view
22 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Mr Bosco Nyombi We greatly appreciate your 5-star review and the time you took to share your experience with Marcy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’ve had a wonderful experience…
I’ve had a wonderful experience applying for my next home to rent. I want to thank Selwyn from the letting agency, for being very helpful and professional making this whole process easier and stress free.
29 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Maya Stoilova We greatly appreciate your 5-star review and the time you took to share your experience with Selwyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
great first experience
my partner and I have just started our new house search and we received a quick and timely response from Selwyn, who has also been very accommodating and friendly! looking forward to continuing our search with and working with him. highly recommend :)
18 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Claudia, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Selwyn. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Selwyn
Selwyn, Macy and Tatianna have been fantastic as property managers. They go above and beyond their call duty when something is needed that is not within the usual operating process especially when assisting overseas landlords.
16 December 2025
Unprompted review
Reply from Leaders - Forest Hill
Dear Peter, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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